S5: EP 007: Behind the Screens: The Real Impact of Customer Support

S5: EP009 – EIDO Healthcare: Redefining Informed Consent

In this special episode of What The HealthTech?, Radar Healthcare CEO Paul Johnson sits down with Matthew Ravenscroft, Managing Director of EIDO Healthcare, to explore how Radar’s strategic investment in EIDO is shaping the future of informed consent and patient safety. EIDO Healthcare is a global leader in digital informed consent and patient information solutions, now part of the Radar Healthcare family. Together, they’re working to empower patients, strengthen safety, and drive healthcare innovation across the UK and internationally. 🔍 In this episode: • Who EIDO are and their mission to transform informed consent • Why informed consent is critical to patient safety and trust • Why now was the right time for Radar and EIDO to come together • How this collaboration will benefit healthcare organisations in practice • The shared vision for the next 3–5 years in health and care This conversation gives a behind-the-scenes look at how two industry leaders are joining forces to improve healthcare outcomes through technology, collaboration, and digital transformation. 📲 Connect with Radar Healthcare: 🔗 Website: https://radarhealthcare.com 🔗 LinkedIn: Radar Healthcare 🔗 X: @RadarHealthcare 🔗 Facebook: Radar Healthcare Software 🔗 Instagram: @RadarHealthcare 🔔 Subscribe: https://bit.ly/4bzPDLP

Learning from other countries' healthcare systems

What can healthcare systems around the world learn from each other? In this episode of What the HealthTech, host Mark Fewster is joined by Paul Johnson, Co-Founder of Radar Healthcare, to explore how global insight can drive local impact in health and social care. Radar Healthcare has been supporting improvement and patient safety since 2012, growing from its UK roots to working with organisations across the NHS, the US and Qatar. Together, Mark and Paul discuss how Radar Healthcare’s mission has evolved, what it takes to expand into international healthcare markets, and the challenges and opportunities of operating across very different systems. The conversation dives into: How healthcare priorities differ across the UK, US and Qatar What the NHS can learn from international approaches to safety, quality and innovation Real-world examples of Radar Healthcare’s impact across borders How culture and regulation shape digital transformation in healthcare What’s next for Radar Healthcare on the global stage Whether you’re a healthcare leader, digital innovator or quality and safety professional, this episode offers practical lessons on how global thinking can strengthen local care. Tune in to hear how learning beyond borders can help improve outcomes for patients and communities everywhere.

S5: BONUS Episode: What the HealthTech: Christmas Special – Moments That Moved Us

🎄 It’s the What the HealthTech? Christmas Special! Join host Justine Abson as we wrap up the year with a look back at the most memorable moments from Seasons 4 and 5. From emotional reflections to laugh-out-loud stories, this festive episode celebrates the guests who’ve made a lasting impact on our listeners and the health and social care community. ☕ Grab a warm drink and enjoy the highlights that moved us, inspired us, and reminded us why we do what we do. 🎧 Listen now and celebrate the season with us! #WhatTheHealthTech #ChristmasPodcast #HealthTechHighlights #PodcastMoments #HealthcareStories #RadarHealthcare #HealthAndSocialCare #PodcastSpecial #FestiveEdition

S5: EP 007: Behind the Screens: The Real Impact of Customer Support

What really happens behind the scenes in customer support? In this episode of What the HealthTech, host Sophie Blackett chats with George Musgrave, Support Analyst at Radar Healthcare, to uncover the real impact of support teams in health and social care tech. George shares his journey through the company, the importance of first-line support, and how collaboration across departments ensures customers receive fast, empathetic, and effective help. 🔍 Topics covered: * First-line support myths & realities * Radar Healthcare’s support structure * Cross-team collaboration (Product, Partnerships, Development) * Tools, processes & customer feedback 🎧 Listen now and discover how Radar Healthcare puts customers first — every step of the way. #CustomerSupport #HealthTech #RadarHealthcare #SupportAnalyst #BehindTheScenes #HealthcareInnovation #WhatTheHealthTech #CustomerExperience #TechSupport #SupportTeam

S5: EP 006: Empowering Nurses in the Workplace – Part 2: New Paths & Possibilities

In this inspiring episode of What the HealthTech, host Justine Abson welcomes back Linda Buabeng — registered nurse, healthcare consultant, and co-founder of Beyond Nursing. Linda shares her journey from clinical nursing to strategic leadership, and how she’s helping nurses unlock their potential through networking groups, masterclasses, and career coaching. Whether you're a nurse looking to climb the career ladder, pivot into consultancy, or launch a passion project, this episode is packed with insights, success stories, and practical advice. Topics covered: * Career transitions for nurses * Building confidence and leadership skills * Masterclasses and mentorship * Collaborating with organisations to support nurses Connect with Linda on LinkedIn: https://www.linkedin.com/in/linda-buabeng/ [https://www.linkedin.com/in/linda-buabeng/] 💬 Don’t forget to like, comment, and subscribe for more conversations on innovation in health and social care. #WhatTheHealthTech #HealthcarePodcast #NursingLeadership #HealthcareCareers #BeyondNursing #EmpoweringNurses #HealthTechPodcast #NurseMentorship #NursingMasterclass