Summer Cognoscenti Series - David Keene: AI, Trust and GTM Architecture

Summer Cognoscenti Series - David Keene: AI, Trust and GTM Architecture

Episode 54 – Summer Cognoscenti Series - David Keene: AI, Trust and GTM Architecture  Welcome to What’s Broken in GTM and How to Fix It with Louis Fernandes [https://www.linkedin.com/in/louisafernandes/] and Simon Daniels [https://www.linkedin.com/in/simondaniels1/]. Each week, together with occasional guests, we explore the challenges that face go-to-market leaders in SaaS scale-up businesses and suggest solutions to common issues. Simon recently hosted the Rethink B2B Customer Growth event in London, run under the Accenture Song umbrella, which brought together research, client perspectives and practitioner insights on B2B growth strategy. Simon shared findings from the Customer Buying Index study, led a session on revenue planning, and made the case for planning at the buying group level in enterprise settings — arguing that account-level planning lacks the fidelity needed to align renewal, expansion and multi-motion strategies. He also published a roundup post [https://www.linkedin.com/pulse/rethink-b2b-customer-growth-2026-round-up-round-ups-simon-daniels-vyege/] drawing together attendee reflections and key data points from the day. Louis noted that several of the themes — revenue architecture, growth architecture and revenue governance — dovetail closely with recent content arcs on the podcast. In this episode, continuing the Summer Cognoscenti Series, David Keene [https://www.linkedin.com/in/davidkeenex/], Co-Founder and CRO at Agentive — who brings three decades of experience across Google Cloud, Salesforce, SAP, Oracle and Wipro — joins Louis and Simon to explore what’s really broken in B2B go-to-market and where agentic AI fits in. Here’s the TL;DL: AI won’t fix broken GTM — it’ll expose it. The opportunity isn’t to automate more activity; it’s to move from systems that record what happened to systems that help revenue teams decide what should happen next. But that only works if the business has clear architecture, good governance, trusted data, and a genuine focus on customer impact rather than internal activity. Other mentions in this episode: Simon’s Rethink B2B Customer Growth 2026 roundup post [https://www.linkedin.com/pulse/rethink-b2b-customer-growth-2026-round-up-round-ups-simon-daniels-vyege/] Episode 52 [https://www.linkedin.com/pulse/whats-broken-gtm-how-fix-ep52-summer-u3bfe/] with JD Miller on The New CRO Playbook Episode 53 [https://www.linkedin.com/pulse/whats-broken-gtm-how-fix-ep53-summer-eeqfe/] with Kevin Brown on Governance Before Scale Episode 51 [https://www.linkedin.com/pulse/whats-broken-gtm-how-fix-ep51-when-03fge/] with Mark Walker on AI-Native SaaS Pavilion [https://www.joinpavilion.com/] — peer community for GTM leaders CMO Circle [https://www.thecmocircle.com/] — peer community for senior marketing leaders Follow us, get in touch, share your thoughts on anything discussed, or suggest ideas for what we should cover in future episodes via our LinkedIn page [https://www.linkedin.com/company/whats-broken-in-gtm/]. We also appreciate comments and ratings on your podcast provider.

Summer Cognoscenti Series - Kevin Brown: Governance and Building Operating Discipline

Episode 53 - Kevin Brown - Governance and Building the Operating Discipline Before Scale Welcome to What’s Broken in GTM and How to Fix It with Louis Fernandes [https://www.linkedin.com/in/louisfernandes1/] and Simon Daniels [https://www.linkedin.com/in/simonjdaniels/]. Each week, together with occasional guests, we explore the challenges that face go-to-market leaders in SaaS scale-up businesses and suggest solutions to common issues. This episode continues our Summer Cognoscenti Series, with Kevin Brown [https://www.linkedin.com/in/kbgtm/], CEO and co-founder at SMVue, joining the conversation. Here’s the TL;DL: Governance isn’t bureaucracy, and it isn’t something you bolt on after scale — it’s the discipline of making trade-offs conscious before they become accidental strategy. For founders, that means how you avoid turning short-term survival decisions into long-term operating drift. Other mentions in this episode: Revenue Operating Governance working paper [https://www.linkedin.com/posts/louisfernandes_revenue-operating-governance-working-paper-activity-7467838645803208704-0qcE], co-authored by Louis Fernandes, Kevin Brown and Travis Brown [https://www.linkedin.com/in/travisbrown/]. Follow us, get in touch, share your thoughts on anything discussed, or suggest ideas for what we should cover in future episodes via our LinkedIn page [https://www.linkedin.com/company/whats-broken-in-gtm/]. We also appreciate comments and ratings on your podcast provider.

Summer Cognoscenti Series – JD Miller: The New CRO Playbook

Episode 52 – Summer Cognoscenti Series – JD Miller: The New CRO Playbook  Welcome to What’s Broken in GTM and How to Fix It with Louis Fernandes [https://www.linkedin.com/in/louisfernandes-wbigtm/] and Simon Daniels [https://www.linkedin.com/in/simondaniels1/]. Each week, together with occasional guests, we explore the challenges that face go-to-market leaders in SaaS scale-up businesses and suggest solutions to common issues. Before getting into the main conversation, Louis shares news of the launch of the Revenue Operating Governance working paper [https://www.linkedin.com/posts/louisfernandes_revenue-operating-governance-working-paper-activity-7467838645803208704-0qcE], developed together with Kevin Brown [https://www.linkedin.com/in/kbgtm/] and Travis Brown [https://www.linkedin.com/in/travisbrown/] in conjunction with the Winning by Design Growth Institute, and recently presented at the Winning by Design Impact Summit Virtual. The paper addresses why well-designed revenue systems still break under pressure, arguing that while revenue architecture provides the system design and growth architecture explains how the system behaves, organisations also need a governance layer to keep the system aligned as short-term pressures and local optimisation pull it apart. Simon, meanwhile, flags two upcoming speaking engagements: the Accenture Song B2B Customer Growth Conference, where he will be discussing revenue planning, and the SME Forum for asset management distribution sales and marketing leaders, where he will be covering go-to-market measurement. Kicking off the Summer Cognoscenti Series, this episode brings a conversation at the intersection of private equity, revenue leadership, and AI, with guest JD Miller [https://www.linkedin.com/in/jdmillerphd/], Operating Partner at Rothschild Five Arrows and a multi-time CRO. Here’s the TL;DL: CROs can no longer rely on heroic selling, instinctive deal judgment, or a single forecast number. In a PE-backed environment, they must understand the investment thesis, translate it into the revenue architecture, and communicate early and clearly with the board. AI raises that standard further but it cannot replace trust, judgment, leadership, or the human dynamics of complex B2B buying. Other mentions in this episode: The CRO’s Guide to Winning in Private Equity [https://www.jdmillerphd.com/crosguide] by JD Miller The AI Handbook for Sales Professionals [https://www.jdmillerphd.com/books] by JD Miller JD's AI Handbook bonus materials – free 90-day AI adoption plan [https://www.jdmillerphd.com/ai-handbook-bonus-materials] CROs Who Succeed report [https://www.bullingstone.com/cros-who-succeed] and our ep37 discussion with Wayne Starritt and Andy Champion [https://www.linkedin.com/pulse/whats-broken-gtm-how-fix-ep37-andy-b1z3e/] Episode 19 with Joel Harrison [https://www.linkedin.com/pulse/whats-broken-gtm-how-fix-ep19-joel-uk8ne] Episode 21 with Andy Champion [https://www.linkedin.com/pulse/whats-broken-gtm-how-fix-ep21-andy-vzxyc] Follow us, get in touch, share your thoughts on anything discussed, or suggest ideas for what we should cover in future episodes via our LinkedIn page [https://www.linkedin.com/company/whats-broken-in-gtm/]. We also appreciate comments and ratings on your podcast provider.

When an AI-Native SaaS Bet Doesn't Work Out

Episode 51 - When an AI-Native SaaS Bet Doesn't Work Out Welcome to What's Broken in GTM and How to Fix It [https://www.linkedin.com/company/whats-broken-in-gtm/] with Louis Fernandes [https://www.linkedin.com/in/louisafernandes/] and Simon Daniels [https://www.linkedin.com/in/simondanielsuk/]. Each week, together with occasional guests, we explore the challenges that face go-to-market leaders in SaaS scale-up businesses and suggest solutions to common issues. In this episode Simon and Louis welcome back returning guest Mark Walker [https://www.linkedin.com/in/jfdimark/], Co-Founder at AI GTM Studio, who last appeared on episode five to discuss segmentation, targeting and positioning. This time, Mark generously agreed to talk through his experience as a seasoned GTM operator who set out to build an AI-native SaaS business — RevvedUp — in one of the most volatile markets in B2B software for quite some time. Louis frames the conversation not as a story about failure as an endpoint, but as an exploration of what the market teaches founders when the assumptions beneath a business change faster than the business can adapt. Here's the TL;DL: RevvedUp set out to make ABM personalization and outbound relevance scalable through AI. It gained early traction, it gained funding and it gained recognition, but the market shifted fast. Gen AI changed buyer expectations. SaaS funding became less forgiving and the boundary between software, automation, services and agentic execution began to blur. Other mentions in this episode: Mark Walker on LinkedIn: buy vs build [https://www.linkedin.com/posts/jfdimark_ai-gtm-growth-activity-7450141631904813056-jkpI?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAAIqgABuYKc7iR6POG3JyUY_klIWcA-r1g] Follow us, get in touch, share your thoughts on anything discussed, or suggest ideas for what we should cover in future episodes via our LinkedIn page [https://www.linkedin.com/company/whats-broken-in-gtm/]. We also appreciate comments and ratings on your podcast provider.

The Story So Far

Episode 50: The Story So Far Welcome to What's Broken in GTM and How to Fix It with Louis Fernandes [https://www.linkedin.com/in/louisfernandes/] and Simon Daniels [https://www.linkedin.com/in/simondaniels/]. Each week, together with occasional guests, we explore the challenges that face go-to-market leaders in SaaS scale-up businesses and suggest solutions to common issues. Marking the 50th episode, we reflect on the podcast’s journey before diving into the detail. Louis outlines what he sees as three defining themes that have shaped their thinking across the series: first, methodologies — from the early influence of the 95/5 concept and the 2009 HBR article “In a Downturn, Provoke Your Customers” through to Challenger, MEDDPICC and ultimately SPICED; second, leadership, and the distinction between strategic leadership and day-to-day management; and third, revenue and growth architecture, which Louis credits with bringing all of the preceding ideas into sharp relief and providing a coherent operating model for SaaS businesses. Here’s the TL;DL: Over 50 episodes, the biggest lesson is that revenue is not something you simply chase — it’s something you design, lead, govern, and systematically improve. Most SaaS companies default to more activity when things get difficult. But growth isn’t linear. It’s a system. And if that system is badly designed, adding more activity just scales the noise. Other mentions in this episode: A big thank you to the guests who have featured across the our Cognoscenti Series and other episodes, several of whom are heard in clips in this episode: Andy Champion [https://www.linkedin.com/in/andychampion/] (Atlassian), Mark Stouse [https://www.linkedin.com/in/markstouse] (Proof Causal AI), Joel Harrison [https://www.linkedin.com/in/joelharrison/] (B2B Marketing), Ian Truscott [https://uk.linkedin.com/in/iantruscott] (Rockstar CMO), Nicky Briggs [https://www.linkedin.com/in/nicky-briggs/] (Forrester), and Jon Clarke [https://www.linkedin.com/in/jonlclarke/] (6sense). Let’s Get Real or Let’s Not Play [https://www.amazon.com/Lets-Get-Real-Not-Play/dp/1591842263] by Mahan Khalsa and Randy Illig “In a Downturn, Provoke Your Customers” [https://hbr.org/2009/03/in-a-downturn-provoke-your-customers] — Harvard Business Review, March 2009 Follow us, get in touch, share your thoughts on anything discussed, or suggest ideas for what we should cover in future episodes via our LinkedIn page [https://www.linkedin.com/company/whats-broken-in-gtm-and-how-to-fix-it/]. We also appreciate comments and ratings on your podcast provider.