Where Innovation Happens by Tim Rowe
In this bonus episode of Where Innovation Happens, I take a slight departure from the main focus of our podcast — the places and spaces where people innovate — to explore a key process that is important for all innovation companies: selecting amazing candidates to work for your business. I will publish two parts to this episode: Part 1, this video, which focuses on how to choose who to interview based on the candidates who apply, and a future Part 2, which will focus on how to conduct great interviews. For this episode, I sat down with Karina Wozniak, CIC’s Global Head of Human Resources, for a practical conversation about reviewing resumes. This is one of the most important, and underrated, skills in building any organization. Here is the gist of what we talked about: Most people are asked to review resumes at some point, but few people are taught how to do it well. Yet it is important that we do it properly. When we decide to move forward with interviewing someone who doesn’t actually have the experience or capabilities we need, it is costly to the company. First, there are some qualities that we can principally only evaluate well at the resume-review stage, such as whether candidates have the right experience and whether they were high performers in past jobs. If we neglect to draw a firm conclusion about these things at the resume-review stage, there is a chance that when we interview them, we will “like” them because of their communication style or natural charm, and that we will end up hiring someone without the actual experience and capabilities we need. Even if we catch in the interviews that they are not the right hire, we will typically have squandered a full day of team time on unnecessary interviews. So we need to learn how to make the right selections up front about whom to interview. We talk about tips for focusing our review of the candidate’s past experience, and determining whether it is relevant to us. And we talk about how to assess whether the person was a high performer in past jobs — what we call evidence of “real-world horsepower.” Understanding these things is key to determining whether the person is likely to become a high performer in the specific role you are hiring for. One of the main ideas in the episode is that a resume is not just a biography. It is a map. It can show patterns, such as repeated promotions — or the lack thereof. It can show awards, selective acceptances, major accomplishments, and other signs that leaders in the candidate’s prior organizations saw them as exceptional — or the lack thereof. One of the most useful signals is what is missing on a resume: you need to look past the words to see what is not stated. You need to notice the things we need to see that aren’t there. We talk about why repeated promotions are such a powerful signal. A promotion is not just a title change. It is evidence that the people who actually knew the candidate’s work thought highly enough of them to give them more responsibility. When that happens repeatedly, it is the strongest sign available to us from a resume that a candidate has the judgment, drive, execution ability, and learning velocity to succeed. We also discuss how to think about early-career candidates, where there isn’t much past work experience to go on. In those cases, we can look for other signals of initiative, leadership, achievement, and follow-through in school and other pre-career settings. This episode is for founders, managers, recruiters, and anyone who wants to get better at hiring. Because hiring exceptionally well is not magic. It is a skill. And like most skills, it gets much better when you have a few good tools. Featured guest: Karina Wozniak, Global Head of Human Resources, CIC Host: Tim Rowe, Founder and Executive Chair of CIC
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