Customer Service Redefined: Keys to Building a “Customer First” Culture

From Colleague to Captain: Mastering the People Manager Role

When you're promoted to a leadership position within an organization, the dynamics of your role change, and the skills that earned you the promotion may not be the same ones that ensure your success. In this episode of "Wright on the Money," we explore this transition with Executive Coach, Ron Higgs. Ron shares invaluable insights into the shift in mindset required to become a people leader and discusses the essential skills needed for sustainable leadership. Discover how to create an environment that fosters the success of those you lead and gain practical strategies for excelling in your new managerial role. Connect w/ Ron Higgs on Linkedin: https://www.linkedin.com/in/ron-higgs/ Wolf Management Solutions: https://wolfmanagementsolutions.com   Resources Show sponsor: www.Julo.Shop [http://www.julo.shop/] Guest Request Form: Wright on the Money Guest Request Form [https://forms.monday.com/forms/643429ecc4d29d1f063881d134277468?r=use1] Host - Janneh K. Wright: https://jannehkwright.com [https://jannehkwright.com] instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ [https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/] Co-host & Producer- DeShawn White: www.DeShawnWhite.com [https://www.deshawnwhite.com] instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/ [https://www.linkedin.com/in/deshawn-white-64348447/]

From One Time Transaction to Lifetime Interaction: Building Customer-Centric Systems

When discussing plans for the growth and sustainability of your business, is your customer in the room? We don't mean physically. We mean, are they centered in your strategic conversations? In our latest episode of 'Wright on the Money,' we sat down with Jermaine Edwards, CEO of Customer Advantage and The IA Group Ltd, to discuss the importance of developing customer centric systems to not only acquire but retain customers over the long-term. Join us as Jermaine shares valuable insights into understanding who you are trying to become to your customer, unlocking new value triggers within your client base, and developing product ecosystems that move with your customer through their ever-changing needs.       Connect w/ Jermaine Edwards on Linkedin: https://www.linkedin.com/in/jermaineedwards/ [https://www.linkedin.com/in/jermaineedwards/]  Offer: B2B Customer Growth Checklist- A free guide to understanding the principles that drive growth with your existing customers- https://jermaineedwards.com/customer-growth-checklist/ [https://jermaineedwards.com/customer-growth-checklist/]  Instagram: http://instagram.com/jsa_edwards/ [http://instagram.com/jsa_edwards/]  Twitter: http://twitter.com/jsaedwards [http://twitter.com/jsaedwards] Resources Show sponsor: www.Julo.Shop [http://www.julo.shop/] Guest Request Form: Wright on the Money Guest Request Form [https://forms.monday.com/forms/643429ecc4d29d1f063881d134277468?r=use1] Host - Janneh K. Wright: https://jannehkwright.com [https://jannehkwright.com] instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ [https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/] Co-host & Producer- DeShawn White: www.DeShawnWhite.com [https://www.deshawnwhite.com] instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/ [https://www.linkedin.com/in/deshawn-white-64348447/]

Positioning Over Color Palettes: Building Your Brand's Identity

When you hear the term “brand marketing,” your brain starts spinning its wheels thinking about color schemes, logo ideas, and captivating visuals, but brand marketing is more than that. In this episode, we are exploring the intricacies of brand marketing with Obinna Onungwa, CEO of Powered by Cue. Join us as we explore the methods and processes to deliver and communicate a brand story that goes beyond mood boards and visuals. Obinna shares insights on how to integrate your vision with storytelling and the importance of crafting a unified narrative that resonates with your audience and sets your brand apart in the market.  Connect w/ Obinna Onungwa onLinkedin: https://www.linkedin.com/in/obinnaonungwa/  Powered by Cue (Brank Marketing Agency): https://poweredbycue.com/   Instagram: @poweredbycue & @therealobinna   Resources Show sponsor: www.Julo.Shop [http://www.julo.shop/] Guest Request Form: Wright on the Money Guest Request Form [https://forms.monday.com/forms/643429ecc4d29d1f063881d134277468?r=use1] Host - Janneh K. Wright: https://jannehkwright.com [https://jannehkwright.com] instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ [https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/] Co-host & Producer- DeShawn White: www.DeShawnWhite.com [https://www.deshawnwhite.com] instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/ [https://www.linkedin.com/in/deshawn-white-64348447/]

Customer Service Redefined: Keys to Building a “Customer First” Culture

When you hear the term "customer service," what comes to mind? Are you filled with images of a barista smiling brightly, welcoming you to Starbucks? Or perhaps it's a friendly voice on the other end of a customer service hotline, eager to assist with your queries? While these scenarios are indeed facets of customer service, it's so much more than smiles and warm greetings. Customer service is a systematic approach, a well-structured process designed to ensure repeatable customer satisfaction. In this episode of "Wright on the Money," we're breaking down the pivotal role customer service plays across various business sectors with Chris Bryan, CEO of Customer Satisfaction Services. Join us as we illuminate elements that create exceptional customer service and discuss how it's the cornerstone of fostering enduring customer relationships and brand loyalty.    Connect w/ Chris Bryan on Linkedin: https://www.linkedin.com/in/chriswbryan1906/ [https://www.linkedin.com/in/chriswbryan1906/]  Order his book: https://www.bryanservicecompanies.com/customer-satisfaction-book [https://www.bryanservicecompanies.com/customer-satisfaction-book]  Customer Service Training for your employees: https://www.bryanservicecompanies.com/#section-1685057834395 [https://www.bryanservicecompanies.com/#section-1685057834395]  Instagram: @bryanservicecompanies_inc    Resources Show sponsor: www.Julo.Shop [http://www.julo.shop/] Guest Request Form: Wright on the Money Guest Request Form [https://forms.monday.com/forms/643429ecc4d29d1f063881d134277468?r=use1] Host - Janneh K. Wright: https://jannehkwright.com [https://jannehkwright.com] instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ [https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/] Co-host & Producer- DeShawn White: www.DeShawnWhite.com [https://www.deshawnwhite.com] instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/ [https://www.linkedin.com/in/deshawn-white-64348447/]

Creating Equitable Systems: Strategies for D.E.I Success In Business

Is your approach to diversity, equity, and inclusion (DEI) just scratching the surface? Are you ready to go beyond token efforts and truly foster a workplace that empowers all individuals?  In this episode of "Wright on the Money," we're diving into the world of DEI with expert Cindy Joseph, CEO of The Cee Suite. Cindy shares valuable insights on cultivating a psychologically safe and equitable workplace, crafting inclusive hiring strategies, and reshaping organizational systems to amplify DEI efforts.  Connect w/ Cindy Joseph on Linkedin: https://www.linkedin.com/in/cindyjoseph/ Sign up for The ALIGN Program™ : https://www.lifeintheceesuite.com instagram: @Cindycjo Resources Show sponsor: www.Julo.Shop [http://www.julo.shop/] Guest Request Form: Wright on the Money Guest Request Form [https://forms.monday.com/forms/643429ecc4d29d1f063881d134277468?r=use1] Host - Janneh K. Wright: https://jannehkwright.com [https://jannehkwright.com] instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ [https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/] Co-host & Producer- DeShawn White: www.DeShawnWhite.com [https://www.deshawnwhite.com] instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/ [https://www.linkedin.com/in/deshawn-white-64348447/]