Agents of IT

Agents of IT: Episode 19 - Hot Takes - AI Governance & Farewell, Ari

AI adoption is accelerating across the enterprise, but governance is struggling to keep up. In this Hot Takes episode, Ari Stowe is joined by Chief Product Officer Fran Fernandez and Director of Product Marketing Zack Austin to unpack what happens when organizations move too quickly with agentic AI without fully understanding the processes underneath.    The episode also marks Ari’s departure from Agents of IT as the show transitions to Fran’s and Zack’s stewardship.

Agents of IT: Episode 18 - Hot Takes - When AI Personalization Gets Too Personal

AI personalization can indeed make work smarter and more intuitive... but only when it feels helpful instead of invasive. In this Hot Takes episode, Ari reacts to recent coverage on hyper-personalization, enterprise AI, and predictive systems. He explains why personalization is really about context, how agents can remove friction from everyday workflows, and why successful AI adoption depends on striking the right balance between autonomy, transparency, and trust.

Agents of IT: Episode 17 - Geoff McQueen at Ascendius: Agentic Workflows to Performance Intelligence

This week, Ari meets up with Geoff McQueen, founder and CEO of Ascendius, to review how AI is changing the way businesses operate, as well as how leaders should think about performance in an AI-first world. Drawing on 25 years of building and scaling tech companies, Geoff shares some hot takes on everything from individual productivity gains to agentic workflows and, ultimately, business-level AI.

Agents of IT: Episode 16 - Hot Takes - Can AI Fix Broken Work Without Breaking Security?

AI security headlines are getting louder, but are the risks actually new? In this Hot Takes episode, Ari reacts to recent coverage on agentic AI and breaks down what’s really changing, especially speed and access. He explores why overprivileged agents look a lot like overprivileged employees and how broken workflows can get worse without the right guardrails. Finally, he discusses how to scale AI without creating or exposing vulnerabilities.

Agents of IT: Episode 15 - Nora Osman at Norvana: From Zero Moments to Hero Moments

Ari Stowe sits down with Nora Osman, founder and CEO of Norvana, to discuss what it really takes to build service experiences people remember for the right reasons. Drawing on 20 years of leading customer service transformations, Nora shares how empathy, intentional process design, and the right use of AI can help organizations eliminate friction, but without losing the human touch.