Omslagafbeelding van de show Geolocation and the customer journey

Geolocation and the customer journey

Podcast door Industry Dive's studioID

Engels

Technologie en Wetenschap

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Over Geolocation and the customer journey

We all want to offer our customers the same ease, seamlessness and efficiency when shopping in person as they enjoy when shopping online. To do this, we need innovations that link customers’ experiences in-store, online and in-app.  This three-part podcast series highlights the next step retailers must make to connect customers’ physical and digital journeys.

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3 afleveringen

aflevering Best Practices for Implementing a Location-Based Marketing Strategy in 2025 artwork

Best Practices for Implementing a Location-Based Marketing Strategy in 2025

In the final episode of our three-part series, we explore how today’s top retailers are leveraging location-based marketing to drive real results. As customer expectations shift toward personalization and immediacy, brands that localize their strategies are seeing the biggest wins. In this episode, we’ll cover: * What location-based marketing really means in 2025—and why it matters more than ever * How leading businesses are using location data to boost engagement, conversions, and customer loyalty * Best practices for implementing your own strategy, from pilot programs to full-scale rollout Join Pamela DeLoatch as she sits down with Nick Patrick (CEO & Co-Founder, Radar) and Scott Perry (VP of Strategic Marketing, Worldwide Golf Shops) for a forward-looking conversation on what’s working—and what’s next.

26 jun 2025 - 23 min
aflevering From aisle to app: Meeting pickup expectations artwork

From aisle to app: Meeting pickup expectations

Regardless of how consumers shop, via mobile, app or online, when they drive up or walk into a store, they expect their purchase to be ready. They don’t want to wait. Delivering seamless pickup is vital to creating a successful omnichannel experience.  Geolocation solutions can bridge online and in-store experiences and meet rising consumer demands for efficiency and personalization.This three-part podcast series highlights the steps retailers must make to connect customers’ physical and digital journeys. In Episode 2, Navigating the New Customer Journey with Geolocation Technology, we talk with industry experts who will dig into the logistics, tech and customer psychology behind pickup.You’ll learn: * Why “buy online, pick up in store” often feels broken—and how to fix it * How geolocation creates real-time readiness and reduces wait times * What retailers (big and small) must do to stay competitive

28 apr 2025 - 22 min
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