In The Know with Axonify

Make Every Workday Count w/ Matthew Daniel (Guild), Al Dea (The Edge of Work), Lori Niles-Hofmann (NilesNolen)

Frontline workers continue to grapple with long-standing challenges like burnout and inconsistent support. Axonify’s annual Deskless Report examines these issues in depth, highlighting the most urgent needs and providing actionable insights to help organizations better equip their frontline teams for success. In this episode, a panel of ITK faves—Matthew Daniel (Guild), Al Dea (The Edge of Work) and Lori Niles-Hofmann (NilesNolan)—and host JD Dillon discuss answers to 5 critical frontline questions: 1. How can we better support managers so they aren’t forced to figure things out on the fly? 2. How can we help employees deal with increasing cases of customer incivility? 3. How can we close communication gaps between corporate and frontline teams? 4. How can we foster community within frontline workplaces? 5. How can we make sure frontline tech investments live up to the hype? Tune in for practical insights you can use to improve your frontline work experience today. For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com [https://www.axonify.com/]. * Download your copy of The Deskless Report 2024: axonify.com/deskless [https://axonify.com/deskless] * Follow our special guests on LinkedIn: * Matthew Daniel [https://www.linkedin.com/in/matthewjdaniel/] * Lori Niles-Hofmann [https://www.linkedin.com/in/lorinileshofmann/] * Al Dea [https://www.linkedin.com/in/itsaldea/]

Empowering managers: A field guide to retail success w/ Kit Camproy (Author of The Retail Leader's Field Guide)

Retail managers are at a breaking point. Facing staffing shortages, burnout and labor hour reductions, they’re struggling to keep operations running smoothly while balancing increasing demands. With the holiday season fast approaching, retailers are relying on frontline operations to deliver 20-30% of their annual sales at a time when inflation-wary consumers are reducing discretionary spending. How can corporate teams empower their managers to lead successful store teams during this critical season?  Kit Campoy, a former retail manager with 20 years of experience and author of The Retail Leader’s Field Guide, has a few ideas. She shared practical insights with ITK host JD Dillon about how corporate teams can empower store managers to navigate burnout, inspire their teams and foster strong in-store communities, all while gearing up for the busiest season of the year. This timely discussion is packed with actionable strategies for frontline success!  * Get your copy of Kit Campoy’s book - The Retail Leader’s Field Guide: https://a.co/d/8qlpL2y [https://a.co/d/8qlpL2y]  * Join 2,000+ others and subscribe to her substack, “The Voice of the Frontline”: https://kitcampoy.substack.com/ [https://kitcampoy.substack.com/]  * Subscribe for ITK updates and show announcements at axonify.com/itk [http://axonify.com/itk] * Get a copy of JD’s book - The Modern Learning Ecosystem: jdwroteabook.com/ [http://jdwroteabook.com/]  For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com [https://www.axonify.com].

Cooking Up a Great Workplace: Employee Experience in Foodservice w/ Alison Lambert (Director of Engagement & Insights, Eurest)

Have you ever had two leaders telling you two different things that are in direct opposition to each other? It’s a common dish served in foodservice, where franchised locations, channel teams or contracted locations mean that a worker might suddenly feel like they’re sandwiched between more than one boss. And that disjointed experience makes it hard to rally employees around a consistent and engaging brand mission that enables and empowers employees to deliver guest experiences that drive loyalty and revenue. Enter Eurest USA, a contract foodservice company within Compass Group that's developed an award-winning recipe for delivering memorable food and guest experiences across 48 states and a wide range of restaurants and brands. Alison Lambert, Director of Engagement & Insights at Eurest, joined ITK host JD Dillon to share how the organization tackles the meaty challenge of ensuring its 16K+ team members are empowered to deliver a meaningful, consistent guest experience while connected to the same company-wide goals. * Learn more about Eurest - Eurest-USA.com [http://eurest-usa.com/] * Follow Eurest on Instagram - instagram.com/eurestusa [http://instagram.com/eurestusa] * Support Alison’s charity of choice, Best Buddies International - bestbuddies.org [http://bestbuddies.org/] * Get a copy of JD’s book, The Modern Learning Ecosystem - jdwroteabook.com [http://jdwroteabook.com/] For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com [https://www.axonify.com/].

How to Transform Frontline Managers Into Leaders w/ Monica Rothgery (fmr COO - KFC US)

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we’re going to rely on them to run our businesses and take care of our people, they’ll need our help. Monica Rothgery, former Chief Operations Officer of KFC U.S., joined JD Dillon to discuss the essential role frontline managers play in today’s workplace. They explore practical strategies for helping managers balance corporate priorities, demanding customers and frontline needs. Sharing real-world stories and lessons learned from years spent managing restaurants, movie theaters and theme parks, they unpack why it’s time to shift from managing to leading on the frontline.  * Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel [https://www.youtube.com/@Axonify]. * Grab a copy of Monica’s book - Lessons from the Drive Thru - at monicarothgery.com [http://monicarothgery.com/]. * Subscribe for ITK updates and show announcements at axonify.com/itk [http://axonify.com/itk]. * Get a copy of JD’s book - The Modern Learning Ecosystem - at jdwroteabook.com [http://jdwroteabook.com/]. For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com [https://www.axonify.com/].

How to Build a Customer Service Culture w/ Timo Anderson (ZingTrain)

Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if we told you that one of the world’s greatest service cultures can be found at a deli in Ann Arbor, Michigan? Zingerman’s Delicatessen opened its doors in 1982. Now, over 40 years later, the company operates 10 different specialty businesses, all working toward the goal of making the shopping and eating experience more memorable than ever. But Zingerman’s is more than a deli or bakery or candy manufactory—it’s a community rooted in a culture of service that elevates the customer AND employee experience. So how do you enable your frontline team to run a profitable business while delivering world-class customer service?ITK host JD Dillon finds out from Timo Anderson, Trainer at ZingTrain who shares how training, recognition and measurement come together to foster a service culture that brings customers back while driving business results. * Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel [https://www.youtube.com/@Axonify]. * Learn more about Zingerman’s culture of service: https://www.zingtrain.com/blog/building-a-culture-of-great-service [https://www.zingtrain.com/blog/building-a-culture-of-great-service] * Get more info on ZingTrain: https://www.zingtrain.com/ [https://www.zingtrain.com/] * Download Axonify’s Employee Engagement Playbook: http://axonify.com/playbook [http://axonify.com/playbook] * Subscribe for ITK updates and show announcements at axonify.com/itk [http://axonify.com/itk]. * Get a copy of JD’s book - The Modern Learning Ecosystem - at jdwroteabook.com [http://jdwroteabook.com/]. For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com [https://www.axonify.com/].