MemberFix Radio — How Operators Print Predictable Cash

From Agency Owner to Coach - Alexander Ford on the Pivot and the Worldview Driving It

Alexander Ford spent a decade running a marketing agency before he shut it down to coach. The reason wasn't a market shift or a better business model. It was a thesis he keeps coming back to: most engagements fail not because of bad tactics or weak discipline, but because the client - or the founder - doesn't actually want to do the work the engagement requires. He joins Vic to walk through the pivot, the high-touch coaching practice he's building in its place, and the worldview connecting both. In this episode: → Why Alexander thinks pivot timing is an emotional-honesty question, not a strategy question → Why he believes the CEO is the only person who can ultimately solve an entrepreneurial business's marketing problem → The high-access coaching delivery architecture he built before locking in a formal curriculum → The exact tech stack running his client-facing hub (WordPress, LearnDash, MemberPress, Keap) → Telos: the custom Next.js + Supabase business OS he has built internally to escape what he calls the SaaS-stack tax → Where retrieval-augmented AI fits into a coaching content library, and the bifurcation he predicts between operators who can think in code and operators who only buy software The second half of this conversation is a tour of an operator toolkit you can pressure-test against your own stack. The first half is one founder's unvarnished account of why he closed a decade-old agency and started over. Connect with Alexander Ford: measurablegenius.agency About MemberFix: MemberFix provides managed WordPress operations exclusively for membership and eLearning platforms. We handle development, support, updates, and monitoring with SLA-backed guarantees, so you can focus on growth instead of plugin updates. Trusted by Echelon Front, TechServe Alliance, and hundreds of businesses since 2014. Book a free ops assessment at memberfix.rocks/contact

Why Memberships Are Losing Members in 2026 with Mike Morrison

After 10+ years running Membership Academy, Mike Morrison has a bird's-eye view of what quietly kills membership businesses while owners are staring at the wrong metrics. In this conversation with Vic Dorfman, Mike breaks down why most owners are misdiagnosing their biggest problem, what the churn data actually tells you vs. what it hides, and why the subscription economy has fundamentally shifted against them. What you'll learn:

Leading a Global Organization Across 45+ Countries with Věra Lantelme-Faisan

Věra Lantelme-Faisan, president of HETI (The Federation of Horses in Education and Therapy International), shares what it takes to lead a not-for-profit organization across 45+ countries since 1974. In this episode, you'll learn:

AC Hampton on Scaling an Ecom Education Business Through Delegation and Retention

AC Hampton built Supreme Ecom - a 43-person, fully in-house e-commerce education company - without spending a dollar on paid ads. In this episode, he walks through the shift that changed how his business operates: moving from pure revenue KPIs to retention rate, churn rate, ROI, and customer satisfaction. The money, he says, followed when the metrics did. In this conversation: How Supreme Ecom engineers recurring revenue across a three-tier offer structure - and why the customer's next problem is more valuable than closing the current deal Why 50-60% of his clients stay in the pipeline after their initial mentorship ends What it took to build a 43-person in-house team - and the delegation mindset behind moving faster than solo operators The weekly practice that keeps the whole company market-relevant Connect with AC Hampton: Website: http://supremeecom.com/ LinkedIn: https://www.linkedin.com/in/ac-hampton/ Instagram: @ac_hampton About MemberFix: MemberFix provides managed WordPress operations exclusively for membership and eLearning platforms. We handle development, support, updates, and monitoring with SLA-backed guarantees - so you can focus on growth instead of plugin updates. Trusted by Echelon Front, TechServe Alliance, and hundreds of businesses since 2014. Book a free ops assessment at https://memberfix.rocks/contact

Building an Event Tech Training Business - Jen Santos on Course Design, LMS Migration, and When Events Work

Jen Santos is the founder of Smart Event Academy, a training platform she built after the pandemic wiped out decades of institutional knowledge from the events industry. Her premise: when events fail, the technology is almost never the real problem. It's the people around it - the teams who don't know what they don't know, in an industry that has almost no formal training for newcomers. In this episode, you'll learn: → Why event tech failures are a people and alignment problem - not a software problem → How Jen built a 68-lesson modular course and why she built the full program before creating any mini courses (counterintuitive, and she'll tell you why it worked) → How she prices for corporate agencies: seat-based, time-limited, and entirely B2B → When events actually make sense as a channel for membership organizations and associations - including the audience-size reality check most people skip → Why training events outperform summit formats, and what most borrowed-audience strategies get wrong → Her move from WordPress and LearnDash to LearnWorlds - what broke, what it cost, and how her platform costs dropped by roughly 75% If you run a membership site, an association, or an eLearning platform - and you've wondered whether events belong in your growth strategy, or whether your LMS is working for you or against you - this is a practical conversation from someone who has lived both questions. Connect with Jen: Website: https://smarteventacademy.com/ LinkedIn: https://www.linkedin.com/in/jenwaak/ About MemberFix: MemberFix provides managed WordPress operations exclusively for membership and eLearning platforms. We handle development, support, updates, and monitoring with SLA-backed guarantees - so you can focus on growth instead of plugin updates. Trusted by Echelon Front, TechServe Alliance, and hundreds of businesses since 2014. Book a free ops assessment at https://memberfix.rocks/contact