Voices of Experience with Dianne Keen

The Evolution of Patient Access with Jack McBride

In this episode of Voices of Experience, host Dianne Keen speaks with Jack McBride, CEO at OnQ Global, about how patient access is evolving and what it takes to support patients when staffing is limited. Jack shares insights from more than a decade of building global call center operations and technology for radiology and revenue cycle leaders.

Private Practice at Scale: The RANT Approach

Independent radiology practices are facing intense pressure: declining reimbursements, a nationwide radiologist shortage, escalating salary offers, and constant questions about whether to stay independent or sell to private equity. In this episode of Voices of Experience, host Dianne Keen is joined by Brian Van Eck, Chief Strategy Officer at Radiology Associates of North Texas (RANT), to explore what it really looks like to build private practice at scale—without giving up control.     Over the past decade, Brian has had a front‑row seat as RANT grew from 110 radiologists to nearly 300, becoming the largest wholly physician‑owned radiology group in the country. Rather than selling to a consolidator, RANT chose a different path: combining with like‑minded practices across Texas, building the infrastructure to support them, and saying “no” quickly when the culture or strategy wasn’t the right fit.Together, Dianne and Brian dig into how RANT thinks about consolidation, culture, recruiting, hospital partnerships, and technology, and what other groups can learn as they navigate their own growth decisions.

Next in Line with Raquel Roman

In this kickoff episode of the new Next in Line mini-series, Dianne Keen is joined by Raquel Roman, an emerging leader already making her mark in radiology. Raquel shares how her career evolved over more than 15 years, from early roles in marketing and private practice to launching her own consulting business. Together, they discuss the realities of today’s radiology workforce, including competitive recruiting, changing expectations around work-life balance, and the need for transparency and strong relationships. The conversation also highlights leadership, mentorship, and the importance of showing up with authenticity as the next generation helps shape the future of radiology

What Happens in Vegas... is a Lesson in Leadership

In this episode of Voices of Experience, host Dianne Keen speaks with Carrie Berlin, Co CEO of Regional Medical Imaging RMI, live in Las Vegas. Carrie shares her career journey at RMI, where she worked her way through nearly every operational role before stepping into leadership, shaping a t The conversation explores the realities of leading an independent outpatient imaging practice in today’s radiology environment, including workforce challenges, remote work, declining reimbursements, and the growing role of technology and AI. Carrie also discusses the value of strong vendor partnerships and staying ahead through innovation. The episode concludes with a powerful message for emerging women leaders: believe in yourself, you are enough.

How AI is Making Radiology Better

In this episode, you’ll find out · Where AI is having the biggest impact on efficiencies in radiology operations · How AI is being applied to RCM to speed up reimbursement and reduce denials · Why automation isn’t about replacing people—but removing repeatable pain points