Pulling Shots

It took a while to learn what we learned 😮

Coffee shop culture, barista management, and employee retention — the real conversation most owners aren't having. Sam and Kailee break down what actually builds a strong coffee shop team: why communication is the root of almost every staff frustration, how menu changes land differently on the floor than on a spreadsheet, the dress code debate, and why there's no substitute for physical presence — or a trusted middleman. If you own a café and you're not in it every day, this one's for you.

Building a coffee shop from scratch?🧐🏪

What is it like to build up multiple coffee shop locations? This episode Sam and Gary reminisce on the most important things they've learned from their management journey.

Do New Hires Really Need Experience?🤔☕️

Sammy and Kaylee break down the types of experience that are needed and maybe not so much in new hires.

Creating a coffee shop menu in 2026

Sam and Kailee talk about the active project of creating a coffee shop menu. What to add, what to avoid, the importance of simplicity and how to implement trends.

Are you growing or just distracted?

This episode breaks down what actually drives growth, consistency, and profitability for coffee shop owners. If you run a café, this will challenge how you think about your menu and operations.