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Quality Time

Podcast door MaestroQA

Engels

Technologie en Wetenschap

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Over Quality Time

Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, as he interviews top industry leaders to uncover what sets exceptional leadership apart from the average. Tune in for insightful conversations and actionable takeaways from the best in the business.

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10 afleveringen

aflevering The Untapped Power of Conversation Data: A Conversation with Chano Fernandez, Former CEO of Workday artwork

The Untapped Power of Conversation Data: A Conversation with Chano Fernandez, Former CEO of Workday

Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage. Today, customer calls, chats, and messages are recorded more than ever. And now we have the AI tools to unlock what’s inside. The question is: are we actually using it? Chano will share how his approach to understanding customers evolved across leadership roles at Infor, SAP, Workday, and now Eightfold. He'll also explain why tapping into the voice of the customer at scale is becoming a leadership imperative.

21 jul 2025 - 46 min
aflevering How Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of Gainsight artwork

How Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of Gainsight

In this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth. As the architect of the Customer Success category and leader of Gainsight—a platform trusted by the world’s top brands—Nick has redefined how businesses scale by keeping customers at the center. In this session, he’ll unpack why Customer Success alone isn’t enough anymore—and how a Culture of Quality is the missing piece for companies that want to thrive in the modern customer era.

6 feb 2025 - 51 min
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