Reimagining Home Services

Episode 15 - The checks and balances in your org chart

What does your org chart look like? The more definition of roles within your company, the easier it is to help yourself succeed. Brady Jolly and Scott Sharrock share their evolving organizational structure and how they’ve found what works for them. Check out new episodes of Reimagining Home Services releasing the last three Mondays of every month. Hosts: Brady Jolly Scott Sharrock Produced by Third Rule Media

Episode 14 - How we started measuring our success

Today, Jolly is a data-driven company. That wasn’t always the case, and Brady Jolly and Scott Sharrock will be the first to admit that change didn’t happen overnight. This week’s episode takes a closer look at what their company tracks and the real-world application of that information. Learn along with Brady and Scott as they build a $100 million company! Want Brady and Scott to cover a topic of your choice? Leave a comment and let them know! Check out new episodes of Reimagining Home Services releasing the last three Mondays of every month. Hosts: Brady Jolly Scott Sharrock Produced by Third Rule Media

Episode 13 - Our employees tell us what we're doing right (and wrong)

The results of Jolly’s employee engagement survey are in! This week’s episode covers survey results, Jolly’s top 10 strengths and bottom 10 areas for improvement, and the importance of incentivizing feedback. Once those results are in, it starts a year long process of tackling specific action items. Listen to Brady Jolly and Scott Sharrock’s thoughts on this important topic! Make sure to watch the episode video to see screenshots of their survey results. Want Brady and Scott to cover a topic of your choice? Leave a comment and let them know! Check out new episodes of Reimagining Home Services releasing the last three Mondays of every month. Hosts: Brady Jolly Scott Sharrock Produced by Third Rule Media

Episode 12 - The front line of any business

Customer service starts the moment someone contacts your business. On this episode of Reimagining Home Services, Brady Jolly and Scott Sharrock talk about Jolly’s call center and dispatch teams. What’s the difference between these roles, and why did Jolly separate them? Listen in to find out! Want Brady and Scott to cover a topic of your choice? Leave a comment and let them know! Check out new episodes of Reimagining Home Services releasing the last three Mondays of every month. Hosts: Brady Jolly Scott Sharrock Produced by Third Rule Media

Episode 11 - The most profitable department in home services

This week’s episode is all about the most profitable (and the most challenging) department: drains. Brady Jolly and Scott Sharrock go over their love of sewer install, what makes marketing for drains so unique, and how they continue to use the power of data to make strategic decisions. Want Brady and Scott to cover a topic of your choice? Leave a comment and let them know! Check out new episodes of Reimagining Home Services releasing the last three Mondays of every month. Hosts: Brady Jolly Scott Sharrock Produced by Third Rule Media