ServiceNow Pilots by SPOC

Ep12: From Code to Process: The Essential Role of Consultants in ServiceNow Projects

Guest: Agnieszka Kozłowska, ServiceNow Solution Consultant Host: Marcel Sowiński, Customer Success Manager In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules. 🚀 Highlights: Understanding the consultant's role in ServiceNow projects. The significance of focusing on processes rather than code. Client benefits of having a consultant on board. Enhancing projects with existing modules. 📒 Chapters: 00:00 Introduction: Meet our guest and host. 01:43 The role of the consultant in a project. 03:50 Daily tasks and responsibilities of a consultant. 06:03 When to include a consultant in a project. 07:40 Why consultants focus on processes over code. 11:30 Difference between Technical and Solution Consultants. 13:48 When and how to involve both roles in a project. 17:40 Benefits for clients of having a consultant on board. 25:00 How consultants can enhance existing modules. 28:30 The future and evolution of the ServiceNow platform. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 Ep. 7 Take Control Of Your Project - ServiceNow Strategic Portfolio Management Explained: https://www.youtube.com/watch?v=9YYKbySwU6s

[Webinar recording] Ensuring DORA Compliance with ServiceNow

Webinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes! Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's what you'll learn: 1. DORA Directive in a Nutshell 🔸 Overview of the main principles and requirements of the DORA Directive 🔸 Key challenges in implementing DORA within an organization 🔸 How to prepare to ensure compliance with DORA regulations? 🔸 Case studies 2. How Can ServiceNow Help Meet the Requirements of the DORA Directive? 🔸 Overview of ServiceNow platform features supporting DORA compliance 🔸 How does ServiceNow facilitate achieving operational resilience through ICT risk management, incident management, and security monitoring? 🔸 Strategies for effective implementation of DORA regulations within ServiceNow 3. Q&A Session Use this opportunity to enhance your understanding of DORA compliance and how ServiceNow can be a game-changer for your organization.

Ep10: Expert Tips for Platform Maintenance & Support Services

Guest: Milena Szklarska-Behlke, Engineering Manager Host: Marcel Sowiński, Customer Success Manager In this episode, we're talking about the crucial aspects of maintaining and upgrading your platform. We're answering questions like why continuous development and upgrades are essential, what best practices can ensure your peace of mind, and the importance of considering Maintenance and Support Services from the very beginning. 🚀 Highlights: - Why is it recommended to continuously develop and upgrade your instance? - Why should you think about Maintenance and Support Services even before buying the platform? - How should I manage instance performance on a daily basis?: Practical tips and strategies. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts [https://www.youtube.com/@spocservicenowexperts] 📚 Check out more valuable materials: ⁠🔗 ServiceNow Support Services: https://www.spoc.eu/services/servicenow-support/

CoffeeNOW#12 - FastTrack to DORA & Risk Products RoadMap

Guests: Piotr Górnikiewicz, Senior Account Executive at SPOC Host: Adam Bernas, Certified Master Architect at SPOC This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars, revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation, explore the Risk Products roadmap, and clarify the differences between NIS2 and DORA regulations. Join [WEBINAR] https://www.youtube.com/live/7AK6m348... [https://www.youtube.com/live/7AK6m348t-4?si=jSwQGrrYQhQnVjQm] DORA in ServiceNow [READ]: https://www.spoc.eu/services/dora-in-... [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbW5uRldjeFBmNFF5QUcyMF9VY0VWbnJGc2RsQXxBQ3Jtc0ttbzVLenB4bmFxRUVmSlJmRl9UeG5WaXNpMXJfX1BEWVY1Y0w0a0tEWFIzQ1R3UWNEOUk3em5SRHR6Ym40YU80dHBYX0FWSlFldnlzeXVhem00MnZueEF6RmZ5V3BTMVpmdjZ5VVFDZWYxdDZCaDhEcw&q=https%3A%2F%2Fwww.spoc.eu%2Fservices%2Fdora-in-servicenow%2F&v=eNXZJIZ2kk8] 🌐 Click subcribe! LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

CoffeeNOW#11 - Knowledge24 Case Studies

Guests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing Services Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more! 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg