The Clinician Transition

How To Shift From Running Away to Running Towards with Dr. Ruth Vo

👋 Sign up for our AMA here! June 2nd 2026 at 5:15 PST/8:15 EST [https://docs.google.com/forms/d/e/1FAIpQLSdEFgk5JkH4Gu7cHhAnXQGnMJDFgCyp7wpaCVdftUxDMoHJ0w/viewform?usp=header] We talk with Dr. Ruth Vo about the real work behind a clinician career transition: getting honest about what is not working, resisting the sunk cost fallacy, and choosing a next best step with intention.  Dr. Ruth shares the moment she stopped hiding behind a form in patient care and how that same mindset helps healthcare professionals stop running away and start moving forward with purpose (Hint: Hiring managers can tell and they only want one version). If you enjoyed this, please consider giving us a positive review.  Resources: Dr. Ruth's Linkedin [https://www.linkedin.com/in/drruthvo/] (connect with her!) Career Cliniq [https://careercliniq.com/about] Find the Clinician Transition (TCT) Here: * TheClinicianTransition.com [https://Thecliniciantransition.com] * The Clinician Transition Linkedin Group [https://www.linkedin.com/groups/12503308/] * The Clinician Transition Slack Community [https://cliniciantransition.slack.com/join/shared_invite/zt-2v5i15kte-e_3PSvMBKNyi8lxrdCvaiA#/shared-invite/email] Other Relevant Resources * Beyond These Clinic Walls [https://open.spotify.com/show/64iubdc11TrgVTfBjqxYYA] * Collective Coaching [https://www.linkedin.com/company/collective-coachinggroup/posts/?feedView=all] Connect with the hosts here: * Emma Brady [https://www.linkedin.com/in/emmawbrady/], PT, DPT * Emily Kelly [https://www.linkedin.com/in/emily-kelly-dpt/], PT, DPT

The Detectives of Support: Customer Experience (CX)

The fastest way to understand client experience is to picture two jobs at once: you’re the customer’s voice and you’re the investigator who refuses to stop until the root cause is clear.  That’s why we brought on Shelley Shiling, a speech-language pathologist who transitioned from clinic life into health tech and now leads Customer Experience  (CX) at Prompt. We get specific about what CX teams actually do day to day, how support queues really work, and why “customer effort” can matter more than a perfectly worded reply when it comes to churn risk and long-term retention.  Shelley walks through her clinician transition step by step, including the unglamorous but powerful middle phase: taking a part-time role, wearing every hat at a small startup, and building the kind of real projects that make interviews easy later. We also dig into practical ways clinicians can create transferable experience before they ever get an offer, like owning process fixes, documenting workflows, and doing proactive analyses that show business impact. If you’re comparing client success manager roles with client experience roles, we break down the differences in meeting volume, troubleshooting intensity, and the kind of personality that thrives in the queue.  We also go beyond career moves into leadership and growth. Shelley shares what great leadership looks like in CX, why trust beats micromanagement, and how career ladders can include senior individual contributor paths and subject matter expert tracks, not just management. Finally, we discuss the hardest part of support work. If you’re exploring non-clinical healthcare jobs, subscribe for more clinician-to-tech stories, share this with a friend who’s feeling stuck, and leave a (nice!) review so more clinicians can find the show. Resources * Elevate CX [https://www.elevatecx.co/] * Shelley Shiling Linkedin [https://www.linkedin.com/in/shelleyshiling/] * Dunning-Kruger Effect [https://thedecisionlab.com/biases/dunning-kruger-effect?adw=true&utm_campaign=21+Biases+-+Dunning-Kruger&utm_medium=ppc&utm_source=adwords&utm_term=dunning%20kruger%20effect&hsa_mt=b&hsa_net=adwords&hsa_ad=572309367965&hsa_src=g&hsa_cam=12416038738&hsa_kw=dunning%20kruger%20effect&hsa_grp=119504903498&hsa_tgt=kwd-303938955115&hsa_ver=3&hsa_acc=8441935193&gad_source=1&gad_campaignid=12416038738&gbraid=0AAAAADQTTnuFDpitjUhMQMKcDG0T00LeL&gclid=CjwKCAjw5NvPBhAoEiwA_2egftyNICstjA0t_Sr0Sy4m8XQluTt-odGkBxVjB0HjiyOpuG0WTOpBQxoCYJwQAvD_BwE] Find the Clinician Transition (TCT) Here: * TheClinicianTransition.com [https://Thecliniciantransition.com] * The Clinician Transition Linkedin Group [https://www.linkedin.com/groups/12503308/] * The Clinician Transition Slack Community [https://cliniciantransition.slack.com/join/shared_invite/zt-2v5i15kte-e_3PSvMBKNyi8lxrdCvaiA#/shared-invite/email] Other Relevant Resources * Beyond These Clinic Walls [https://open.spotify.com/show/64iubdc11TrgVTfBjqxYYA] * Collective Coaching [https://www.linkedin.com/company/collective-coachinggroup/posts/?feedView=all] Connect with the hosts here: * Emma Brady [https://www.linkedin.com/in/emmawbrady/], PT, DPT * Emily Kelly [https://www.linkedin.com/in/emily-kelly-dpt/], PT, DPT

A Clinician’s Guide To Ethical Sales Careers

Sales has a reputation problem, and a lot of clinicians write it off before they ever understand what the job actually is.  We wanted to fix that. Emily Kelly sits down with Emma Brady to separate sales myths from reality. We break down what modern sales really is and how clinicians can thrive in SaaS without becoming pushy or fake.  Emma shares the mindset shifts, quota realities, and practical ways to evaluate sales roles so you can decide if this path fits your values and  If this helps you, subscribe, share it with a friend considering a clinician transition, and leave us a review on Apple Podcasts or Spotify so more clinicians can find it. Resources: * The Entrepreneurial PT - Emma Brady [https://scorebuilders.com/blogs/podcast/episode-33-emma-brady-the-clinician-transition] * Josh Braun [https://joshbraun.com/] * Aspireship [https://aspireship.com/plus/] * Job Profile: Sales [https://www.thecliniciantransition.com/blog/job-profile-sales] * Bett's Compensation Guide [https://insights.bettsrecruiting.com/compensation-guide/] Find the Clinician Transition (TCT) Here: * TheClinicianTransition.com [https://Thecliniciantransition.com] * The Clinician Transition Linkedin Group [https://www.linkedin.com/groups/12503308/] * The Clinician Transition Slack Community [https://cliniciantransition.slack.com/join/shared_invite/zt-2v5i15kte-e_3PSvMBKNyi8lxrdCvaiA#/shared-invite/email] Other Relevant Resources * Beyond These Clinic Walls [https://open.spotify.com/show/64iubdc11TrgVTfBjqxYYA] * Collective Coaching [https://www.linkedin.com/company/collective-coachinggroup/posts/?feedView=all] Connect with the hosts here: * Emma Brady [https://www.linkedin.com/in/emmawbrady/], PT, DPT * Emily Kelly [https://www.linkedin.com/in/emily-kelly-dpt/], PT, DPT

How To Get a Recruiter's Attention in 6 Seconds

We asked Katie Martocchio [https://www.linkedin.com/in/katie-martocchio-49a7309b/], Head of Talent at Prompt Health [https://www.prompthealth.com/], our listener-submitted job application and interview questions. Be ready to leave knowing: • What an ATS vs. what a human looks at • Cover letters vs. Pre-screen questions • How to write outreach that earns replies • Six-month plan to become an obvious hire • Applying to multiple roles with intent • Signals of a healthy recruiting process • Her favorite questions to ask on an interview If you like this, please consider sharing or giving us your version of a little internet love so we can keep making this for you. Find the Clinician Transition (TCT) Here: * TheClinicianTransition.com [https://Thecliniciantransition.com] * The Clinician Transition Linkedin Group [https://www.linkedin.com/groups/12503308/] * The Clinician Transition Slack Community [https://cliniciantransition.slack.com/join/shared_invite/zt-2v5i15kte-e_3PSvMBKNyi8lxrdCvaiA#/shared-invite/email] Other Relevant Resources * Beyond These Clinic Walls [https://open.spotify.com/show/64iubdc11TrgVTfBjqxYYA] * Collective Coaching [https://www.linkedin.com/company/collective-coachinggroup/posts/?feedView=all] Connect with the hosts here: * Emma Brady [https://www.linkedin.com/in/emmawbrady/], PT, DPT * Emily Kelly [https://www.linkedin.com/in/emily-kelly-dpt/], PT, DPT

Everything You've Ever Wanted to Know about Customer Success

Ready to translate clinical skills into tech impact? We sat down to unpack customer success through a clear business lens: what a CSM truly owns, how retention and expansion drive revenue, and why calm under pressure beats charm every time. We cut through the hype to outline the traits that actually matter: staying energized by customer-facing work, managing organized chaos, setting boundaries without flinching, and leading teams through the pain of change. If you ever wondered whether loving people is enough (you’ll hear why it isn’t) and how assertiveness, structure, and data turn good intentions into measurable outcomes. We go deep on how to vet a CS org before you sign an offer. You’ll learn the difference between gross and net revenue compensation, how those incentives shape your day, and what red flags to catch early: weak sales handoffs, messy onboarding, unclear segmentation, and overloaded books. We also map how company stage changes the job and how product criticality and contract length shift your playbook from value extraction to adoption driving. We even talk funding dynamics and why CS must be a strategy, not a cost center, if you want a stable, rewarding path. For interviews, we share the playbook: speak revenue, not just relationships. Bring fluency in GRR, NRR, churn, and expansion; show comfort with Asana, Notion, Salesforce, and Slack; and prove you can use AI to summarize calls, draft renewals, and analyze usage trends. We close with practical encouragement on tailoring applications, building community, and staying persistent when timing gets in the way. If you’re a clinician eyeing SaaS or a CSM leveling up, this conversation gives you the tools, language, and confidence to move forward. Enjoyed the episode? Subscribe, share with a friend, and leave a quick review to help others find the show. Find the Clinician Transition (TCT) Here: * TheClinicianTransition.com [https://Thecliniciantransition.com] * The Clinician Transition Linkedin Group [https://www.linkedin.com/groups/12503308/] * The Clinician Transition Slack Community [https://cliniciantransition.slack.com/join/shared_invite/zt-2v5i15kte-e_3PSvMBKNyi8lxrdCvaiA#/shared-invite/email] Other Relevant Resources * Beyond These Clinic Walls [https://open.spotify.com/show/64iubdc11TrgVTfBjqxYYA] * Collective Coaching [https://www.linkedin.com/company/collective-coachinggroup/posts/?feedView=all] Connect with the hosts here: * Emma Brady [https://www.linkedin.com/in/emmawbrady/], PT, DPT * Emily Kelly [https://www.linkedin.com/in/emily-kelly-dpt/], PT, DPT