The ERP Perspective

The ERP Perspective: ERP Isn’t What Your Customers See, Your Documents Are With Dene Palmer

Customers never see your ERP system. They experience the outputs of it. In this episode of The ERP Perspective, we’re joined by Dene Palmer from ERP Mechanics to explore why document outputs, communication flows, and customer-facing experiences are becoming a critical part of ERP strategy. Because while ERP systems are powerful at managing transactions and operational data… They were never designed to be customer experience engines. In this episode, we cover: * Why ERP systems are fundamentally data engines, not output engines * How document outputs directly shape customer experience * The hidden operational complexity behind ERP document management * Why scalable output architecture matters as organisations grow * The risks of fragmented templates, workflows, and communication processes * How businesses can streamline document outputs without sacrificing flexibility Key takeaway: ERP value isn’t just created inside the system. It’s created through the experiences, documents, and communications delivered from it.

The ERP Perspective: The Evergreen ERP Model: Why Transformation Shouldn’t Be a One-Off Program with Per Karlsson

ERP isn’t a one-time transformation. It’s something that must evolve with the business. In this episode of The ERP Perspective, we’re joined by Per Karlsson from Resolvr to explore how organisations can move beyond traditional ERP programs and design systems that stay aligned over time. Because the real challenge isn’t go-live. It’s what happens after. 🔍 In this episode, we cover: * Why ERP must move from project → ongoing capability * What an “evergreen” ERP model really means in practice * How process-driven architecture creates true business visibility * Why complexity exists in both systems and processes * The role of process design in enabling business agility * The future challenges organisations face in managing continuous ERP change Key takeaway: ERP success isn’t defined by implementation. It’s defined by how well your system continues to align with your business as it evolves.

The ERP Perspective: ERP Was Built for Stability, But Business Runs on Change with Sandeep Chopra (Everest Systems)

ERP is no longer just about systems. It’s about how businesses build, adapt, and operate in a world shaped by AI. In this episode of The ERP Perspective, we’re joined by Sandeep Chopra from Everest Systems to explore how AI is transforming enterprise systems and what it means for the future of ERP. From AI agents to business-led development, this conversation goes beyond implementation and into how organisations must rethink their operating model. In this episode, we cover: * How AI is enabling business users to build software * Why organisations still avoid ERP change and the real cost of that decision * The rise of AI agents and the future of business automation * How to balance ERP and best-of-breed systems through integration * Why ERP is evolving from stability → agility * What leaders need to rethink as AI reshapes enterprise systems Key takeaway: ERP is no longer just a system of record. It’s becoming a platform for continuous change and the organisations that adapt fastest will lead.

The ERP Perspective: From Receivables to Revenue with Or Kapelinsky

Receivables isn’t just a finance process. It’s one of the most overlooked drivers of revenue performance. In this episode of The ERP Perspective, we’re joined by Or Kapelinsky from Reevol to explore how organisations can rethink receivables, from a back-office function into a strategic lever for growth. Because while most businesses focus on revenue generation… They often overlook how efficiently that revenue is actually collected. In this episode, we cover: * Why receivables should move from back-office → strategic function * Where hidden cash leakage is happening and why it’s often invisible * The gap between B2B vs B2C payment experiences * How buyer intelligence is becoming critical in finance * Why ERP systems don’t fully capture customer payment behaviour * And how organisations can accelerate cash flow and improve revenue realisation Key takeaway: Revenue isn’t just what you sell. It’s what you successfully collect, efficiently, predictably, and at scale. Watch now to understand how receivables can become a true driver of business performance.

The ERP Perspective: ERP Isn’t Broken: But the Way We Operate It Is with Adam Jones

ERP isn’t just changing. The way we test, manage, and operate ERP is changing even faster. In this episode of The ERP Perspective, we’re joined by Adam Jones from Opkey to unpack what’s really happening inside modern cloud ERP environments, beyond implementation. As organisations deal with continuous updates, complex integrations, and increasing pressure to deliver value post go-live, a new set of challenges is emerging. This conversation explores how testing, automation, and AI agents are reshaping ERP operations and what leaders must do to stay ahead. In this episode, we cover: * Why ERP issues are often operational, not technical * The hidden complexity and risk behind ERP integrations * How AI agents are transforming cloud ERP testing * Why many organisations develop long-term dependency on consultants * What “release readiness” really means in a continuous update world * Why AI agents could become mainstream by 2026 * And how to maintain control, visibility, and confidence as ERP evolves Key takeaway: ERP success is no longer defined by go-live. It’s defined by how well your organisation can adapt, test, and operate in a world of constant change. If you’re seeing this firsthand, this report from Opkey breaks it down well: https://www.opkey.com/state-of-enterprise-testing-app-lifecycle [https://www.opkey.com/state-of-enterprise-testing-app-lifecycle]