The MRO Show

Training Tips That Get Missed - The MRO Show Ep. 050

Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust. Want more training for your team? Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/ [https://www.chadwellsupply.com/university/] More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/ [https://www.chadwellsupply.com/resources/articles/maintenance-library/] Guest: Heather Sanchez, Senior Trainer, Chadwell University Host: Adam Porter, Communications Manager, Chadwell Supply #SoftSkills #EmotionalIntelligence #DeescalationTraining #MaintenanceTraining #Multifamily

Gunnar Rastenburg is Intentionally Unforgettable - The MRO Show Ep. 049

Gunnar Rastenburg has a simple strategy for success... When you are intentional about doing these three things, you will flourish. Even when life doesn't always make sense—if you make the best of every opportunity, keep showing up, and keep serving, opportunities will come and success will find you. Guest: Gunnar Rastenburg, Sales Professional, Chadwell Supply Host: Adam Porter, Communications Manager, Chadwell Supply

Finding Your Rhythm - The MRO Show Ep. 048

Is your team in sync with the rhythm of your property? Do you sometimes feel like things are not lining up, like you’re trying to hold on but your grip is slipping? What is the cost of keeping up? What is the value lost when multifamily operations don’t have what they need to take care of their properties and their customers? Multifamily industry veteran and EVP of Sales at Chadwell Supply, John Daniell, talks about the importance his team places on being an advocate and a resource for multifamily operators to make it easier for them to care for the property and their residents in ways that are fast, efficient, and profitable.  “We’re here to create solutions,” John says, “To remove obstacles so our customers can be more successful.” GUEST: John Daniell, Executive Vice President of Sales HOST: Adam Porter, Communications Manager

CapEx Planning When There’s No Room For Error - The MRO Show Ep. 47

Derek Aleman has been a multifamily renovations project partner for more than a decade. In that time, he’s seen the good, the bad, and the ugly when it comes to CapEx in multifamily. In this episode, Derek shares 3 questions that will set property teams up for community upgrade wins, and he reveals the one step he takes in the very beginning of every project that consistently leads to successful CapEx projects. GUEST: Derek Aleman, Renovation National Account Manager HOST: Adam Porter, Communications Manager, Chadwell Supply

Opportunities Don’t Happen By Accident - The MRO Show Ep. 046

New market pioneer Michael Stewart opens up about what it takes to sustain success, how to build relationships that matter, and find your joy in serving others. Life is not always easy, but he still believes he has the “greatest gig” in the world and that opportunities are there for everyone to find something fun and fulfilling to do with their time. What can you do, today, to make the most of an opportunity? Michael has an idea, and he shares it on this episode of The MRO Show. GUEST: Michael Stewart, Sales Manager, Chadwell Supply HOST: Adam Porter, Communications Manager, Chadwell Supply