The Thought Follower

These 3 letters are hurting your customer insights - with consumer psychologist Hannah Shamji

"People don't open up because of who you are, they open up because of how you are." Consumer Psychologist Hannah Shamji has run over 1,000 interviews. She shares her best tips for having real conversations. Plus we discuss a special collaboration & we need your help. Found the hidden Easter egg inside the show? Keen to get involved? Reach me at hello@joemckay.info [hello@joemckay.info]

Learn about the 9 planetary boundaries & why they matter - Thought #6

Ecological economist Steven Hail (Episode 12, Season 1 [https://open.spotify.com/episode/2EX1H9MgD4gHgRVQptpNLM?si=c6dc372be145492f]) explains the 9 planetary boundaries & why they matter to every single one of us.

The secret to a highly engaged team - Thought #5

Joseph La Posta, CEO of Multicultural NSW (Episode 11, Season 1 [https://open.spotify.com/episode/4bh9KaEYXu4XhD2EZc7eUB?si=2e260faae461460a]) has built one of the most engaged workforces in the Australian public sector. He shares the driving force behind this high performance: a diverse, inclusive leadership team that mirrors the community it's designed to serve.

What the hospitality industry teaches us about modern workplace design - Thought #4

Decentralised work is the one lasting impact of the pandemic. It's created flow-on effects for workplace design. Matt Newell (Episode 2, Season 1 [https://open.spotify.com/episode/3xnoBw7pVIUzlXnxNEx49d?si=c4e11ba3b0b540c1]) explains how hospitality design principles shaped his agency's new office fit-out & the surprising results.

How Gen Z is shaping workplace culture (and what it means for employers) - Thought #3

The younger generation expects a different relationship with their employer than those that came before. Award-winning Managing Partner Danny King (Episode 4, Season 1 [https://open.spotify.com/episode/45iJuxn9dZ5lVn3hviY3J7?si=199b755398b041c8]) shares her insights from building a best-in-class workplace culture at her own firm.