Troubleshooter’s Corner

#13: CHALLENGING THE BENIGN ASSUMPTION

Ever find your organization stalemated by operating under the assumption, “If they knew better, they’d do better”? Yet nothing good comes out of that. By the way, for a look at my new book, Managing the Insider Threat: No Dark Corners and the Rising Tide Menace, check out this site for some details: http://catransauce.wixsite.com/nodarkcorners

#12: IDENTITY TELEGRAPHS COMPETENCE

Why is it that people who identify a certain way give you a sneak preview of how competent they are on the job? Pay attention to how they emphasize three identities, and you will tell whether you are dealing with a superstar, mediocrity, or loser.

#11: SENSE OF URGENCY

Ever wonder what is behind the truism that some things don't happen until they need to happen? What is missing? It could very well be a sense of urgency.

#10: SMART DUMB QUESTIONS

Nothing could be more untrue than the idea that there is no such thing as a dumb question. At the same time, there are occasions when a so-called dumb question isn’t dumb at all. It is a test.

#9: A DEEPER ANSWER

Taking a one-word lesson from modern active shooter response protocols to tackle problems you cannot neglect: Engagement. Some foundational ideas behind this have been around quite a while, as in here: US Department of Homeland Security Active Shooter Pocket Card. Center for Personal Protection & Safety Active Shooter Regional Training Seminar 2010. "Active Shooter in the Workplace" course sponsored in 2010 by the Orange County PSTRG. "Active Shooter in a High-Rise Building" training on 4/28/10 sponsored by LAPD SWAT, LAPD Metro Division, and Downtown Security Managers' Association.