What A Delivery

How Trust Runs a Marketplace for 1.4M Indian Sellers | Ep. 4

When we talk about scale in e-commerce what often shows up are selection, speed, and growth. But behind all of it is a more fundamental idea: the spirit of entrepreneurship. “Everybody is a born entrepreneur,” asserts Sakait Chaudhary, Senior Vice President & Head, Flipkart Marketplace. In this episode of #WhatADelivery, our host Ravi Iyer, Chief Financial Officer, Flipkart, sits down with Sakait for a closer look at what it takes to build a marketplace that enables that belief at scale. From working closely with sellers on the ground to shaping tools, programs, and AI-assisted capabilities, the conversation explores how Flipkart is building systems that don’t just support India’s entrepreneurs but also help them grow, learn, and move forward with confidence. In this episode, we cover: ● Enabling growth at scale: Building the right mix of tools, insights, and infrastructure for 1.4 million sellers ● AI-assisted skilling: Using technology to help sellers learn, adapt, and make informed business decisions ● Trust as a foundation: Creating systems that support and protect honest businesses across the ecosystem ● Staying close to the ground: How continuous engagement with sellers shapes what gets built ● Thinking long-term: Moving beyond scale to build a marketplace that lasts Whether you’re building a business, enabling one, or simply interested in how large ecosystems evolve, this conversation offers a closer look at what it takes to turn intent into opportunity at scale. Whether you’re building a business, enabling one, or simply interested in how large ecosystems evolve, this conversation offers a closer look at what it takes to turn intent into opportunity at scale. Watch the full episode now.

People. Purpose. Progress: Shaping the Future of Work | Ep. 3

We often talk about business models, supply chains, and GMV. But there is one critical asset that drives all of it: Human Capital. Flipkart isn’t just known for building e-commerce in India; we are widely recognized as a "Leadership Engine" for the entire digital ecosystem. But how do we maintain that competitive edge in a rapidly changing world? And can you actually design a high-performance culture? In Episode 3 of WhatADelivery, our host Ravi Iyer (CFO, Flipkart) sits down with Seema Nair (CHRO, Flipkart) for a strategic deep dive into the blueprint of our organizational success. In this episode, we cover: * Strategic HR: Moving beyond "support function" to HR as a critical business enabler. * The "Leadership Factory": Is leadership born or built? Seema breaks down how we institutionalize talent development. * Skills > Degrees: Why the future belongs to the '4 Es of Learning' (Education, Experience, Exposure, Ecosystem). * Culture by Design: How we operationalize values like Audacity and Bias for Action to create a "Common Minimum" for success. * The AI Question: Why are we "leaning in" to technology to augment human potential, rather than fearing it? Whether you are a leader building a team, an HR professional navigating the future of work, or an investor looking at organizational resilience, this conversation offers a rare look inside the engine that powers Flipkart. Subscribe to Flipkart Stories for more insights on the future of digital retail in India.

Why Quick Commerce Thrives in India | Ep. 2

Quick commerce has transformed how India shops, but what makes it work so well? In this episode of What A Delivery, Ravi Iyer, CFO & SVP, Corporate Development, Flipkart, sits down with Hemant Badri, Senior Vice President, Head of Supply Chain & Flipkart Minutes, to explore why quick commerce thrives in India. From AI enabling recommendations to supply chain innovations and consumer behaviour patterns, Hemant breaks down how Flipkart Minutes is driving adoption across metros and tier 2-3 cities. Listen the full conversation to understand what's driving instant gratification in Indian retail.

How Flipkart is evolving in the Gen Z era | Ep. 1

Gen Z is rewriting India’s e‐commerce playbook: trends over brands, content‐to‐commerce journeys, and immersive app design that delivers instant gratification. Flipkart’s CFO Ravi Iyer and SVP Ramesh Gururaja unpack how creator‐led video, affordable pricing, delivery guarantees, and review videos build real trust and conversion. They also discuss the rise of video commerce, AI innovation, and Flipkart’s new "Digital Creator Cities", which empower digital creators to produce high-quality content and connect directly with online shoppers. The conversation offers an insightful look at how technology, creativity, and community are coming together to shape the future of e-commerce.