Work It! with Lainy Russell

When Someone is Venting At You

What do you do when someone goes off at you in the workplace? Lainy tells you how to calm things down. The first step is to let them rant - they will eventually run out of steam Only then can you try and remedy the situation. Phil worries that the first words he says post-rant might just make the situation worse. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

You've trained them, they still make mistakes

You trained them. They still don't get it. Whose fault is that? Yours, says Lainy. It's to do with the way your are saying things, and the method they are using, It's all about figure out how your audience will understand the information. The first point, is making sure its relevant. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Why Misunderstandings Happen

Do you ever find things at work don't go as planned, and you point the finger at others? Have you ever stopped to think that maybe things don't happen as planned because hyou haven't clearly communicated what's expected? It all gets down to what we say, what we hear and the assumptions we make. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Keeping secrets

Are you one of those people who can't keep a secret? People often let slip information in the workplace that's not supposed to be public knowledge. Sometimes its an accident, other times it's an ego thing. Lainy says you need to learn from your mistakes and realise the consequences of what you say. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Delegration is Tricky

A lot of people are not very good at delegating work. Lainy Russell says you need to learn how to ask, how to monitor and how to provide feedback. If it's going wrong you only have yourself to blame. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.