Buy Now, Pay Later: The Debt Trap Gen Z Doesn't See Coming
In this episode, we take a unique perspective on the BNPL industry by focusing on the customer service side of these companies. We discuss the challenges faced by customer support representatives, the common complaints and issues raised by users, and the strategies used to handle disputes and dissatisfaction. We also explore the impact of these experiences on customer retention and the overall reputation of BNPL services. Learn more about your ad choices. Visit megaphone.fm/adchoices [https://megaphone.fm/adchoices]
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