Champagne in the Jungle
In this episode, we sit down with Natalia Duprat, a luxury hospitality and concierge expert, to uncover what true concierge service really means. This conversation goes beyond reservations and itineraries. Natalia breaks down the unseen work behind luxury concierge services in Tulum: being available 24/7, managing expectations, reading guests' energy, and knowing when to guide/when to step back; so guests can truly rest.
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