CollisionCast

Toxic Teams Don’t Fix Themselves: Toxic Leadership and Team Conflict in Collision Repair

Do you have a toxic team, or does your shop have a family atmosphere? Today, we’re talking about toxic leadership and team conflict in collision repair. Dr. Paul White, co-author of The 5 Languages of Appreciation in the Workplace, joins the CollisionCast with speaker and coach Sheryl Driggers of Collision Advice, who's also a former collision repair shop owner, for real talk about tough people, team friction, and how to fix the things that slow your shop down. Get in touch with Dr. White at https://drpaulwhite.com [https://drpaulwhite.com/] and Sheryl at sheryl@collisionadvice.com [sheryl@collisionadvice.com]. And be sure to check out the previous episode with Dr. White and Sheryl on Busted Myths: What Leaders Get Wrong About Showing Appreciation.

I-CAR's Kyle Thompson on Developing Talent for Today and Tomorrow

I-CAR President and CEO Kyle Thompson joins the CollisionCast to highlight the organization's focus on talent development. Highlights of this year include the rollout of the I-CAR Academy and Registered Apprentice Program, plus the organization's strong partnerships with ASE, CREF, the Collision Career Institute, and WrenchWay. Hear how these collaborations act as “force multipliers” to help address the technician shortage by aligning resources and modernizing training. And learn how I-CAR is adapting to differing learning methods in part by introducing mixed-reality and virtual-reality courses, is focused on growing Gold Class participation, accelerating technical-training updates, and deepening OEM engagement so that shops are prepared to repair the newest vehicles safely and correctly.

Busted Myths: What Leaders Get Wrong About Showing Appreciation

Boost productivity, reduce turnover, and elevate morale by mastering one overlooked leadership skill: showing appreciation. Dr. Paul White, co-author of The 5 Languages of Appreciation in the Workplace, joins the CollisionCast with speaker and coach Sheryl Driggers of Collision Advice, who's also a former collision repair shop owner, to talk about how misconceptions could be hurting your retention, morale, and results.  Get in touch with Dr. White at https://drpaulwhite.com [https://drpaulwhite.com/] and Sheryl at sheryl@collisionadvice.com. [sheryl@collisionadvice.]

Focus on the Outcome

In business, conflict is inevitable, whether it’s from customers or your staff. As Mike Jones, founder and president of Discover Leadership, points out, conflict often arises because people operate from their own “belief systems.” In this special episode, Mike joins Chris Messer, executive vice president of EndeavorB2B’s vehicle service and repair group, and Randy O’Connor, owner of Dealer to Dealer (D2D) Development Group, to talk about exploring the power of outcome-based leadership rooted in commitment, integrity, and personal accountability.

'Required': Ford Motor Co. Updates its Position Statements

In this episode, we’ll be talking with Andrew McInnes, FCSD, Collision & Global Brand Protection Manager, Ford Motor Company, about how the OEM recently updated its position statements for all Ford and Lincoln vehicles from 1996 and later to include a powerful word change to “required,” and the reasons for that change. For more information and the links to those position statements, go to: https://www.fenderbender.com/55321726. [https://www.fenderbender.com/55321726]