What is wrong with customer success and how to fix it?

Pre-Sales for Customer Success | Sumant Pal - Totango, Veritas

Alok Shukla [https://www.linkedin.com/in/akshukla/], in a conversation with Sumant Pal [https://www.linkedin.com/in/sumantpal/], Ex-SVP of  Sales Engineering at Totango, Ex-Veritas, on why the presales and customer success are converging and why post-sales is the main revenue driver for most saas businesses.

Product Led Pre & Post Sales Engineering | Paulo Rodriguez - Vanta, Dropbox, Google

Alok Shukla [https://www.linkedin.com/in/akshukla/], in a conversation with Paulo Rodriguez [https://www.linkedin.com/in/paulorf/], Head of International Sales for Vanta, Former head of B2B growth strategy at Dropbox, on why the future of Enterprise PLG/PLS resides in a symbiotic co-existence between Pre/Post Sales Engineering and Product Automation.

What is wrong with customer success and how to fix it?

Alok Shukla [https://www.linkedin.com/in/akshukla/], in a conversation with Gilad Shriki [https://www.linkedin.com/in/gshriki/], Co-founder of Descope, Former VP of Customer Success at Palo Alto Networks, on why customer success tools of today are problematic and why the future of customer success lies in data-driven automation.

Data Driven Sales Engineering | Varun Badhwar - Endor Labs , Palo Alto Networks

Alok Shukla [https://www.linkedin.com/in/akshukla/], in a conversation with Varun Badhwar [https://www.linkedin.com/in/vbadhwar/], Founder/CEO of Endor Labs, Former GM/SVP of Prisma Cloud at Palo Alto Networks, on why being data-driven and product led is the future of enterprise sales engineering. An alumnus of USC, Varun currently serves as the Founder & CEO of Endor Labs, a startup focused on software supply chain security.  Before starting Endor Labs, Varun was the founding GM and SVP of Prisma Cloud at Palo Alto Networks, where he built the cloud-native security business from scratch to over $300M ARR in 3 years. Varun joined Palo Alto Networks by acquiring RedLock, a CSPM startup he founded three years prior and sold for over $230M.

Sales Engineering is Customer Success Engineering | Rubrik's Alok Agrawal

Alok Shukla, in a conversation with Alok Agrawal [https://www.linkedin.com/in/contactalok/], VP of Global Sales Engineering at Rubrik. 👉 Why Sales Engineering and Customer Success Engineering should be the same role.  👉 Who is the future sales engineer? Alok Shukla [https://www.linkedin.com/in/akshukla/]is CEO and Co-founder at FunnelStory [https://www.funnelstory.ai/].