HME News in 10

Steve Cela on why you can't fix what you can't see

Welcome to a special episode of HME News in 10 sponsored and developed by Strategic Office Support (SOS).  https://hubs.ly/Q03T54T90%20; Today’s guest is Steve Cela, CEO of SOS. He joins HME News in 10 to expose the invisible workflow leaks quietly draining revenue from even the best HME providers. His message is clear: It’s not staffing or reimbursement holding you back - it’s the leaks you can’t see. In this episode, Cela encourages providers to embrace: *  Visibility; *  Automation; and * Operational discipline. As Cela puts it, “Change is a heavy lift, but the market is moving fast. The next five years will separate the winners from the watchers.” Hosts:  Liz Beaulieu  Theresa Flaherty    Guest: Steve Cela https://hubs.ly/Q03T54T90%20;

Nick Bush on trust and speed in HME

Welcome to a special episode of HME News in 10 sponsored and developed by Direct Supply.   https://www.qgdigitalpublishing.com/publication/?i=851975 In this episode of HME News in 10, Nick Bush, vice president of sales, Smart Products & Special Markets, at Direct Supply, explores how the growing trend of consumerism in health care is strengthening—not weakening—the role of HME providers.  “I think a big portion of it goes to the service side of it,” he says. “Medical equipment is really a local game (because) there is so much emotion tied to health care product decisions. It’s a decision people want to make where they trust who they’re deciding to work with. Price becomes less relevant in those situations.” Bush also shares insights on:  • How distributors and providers can collaborate to leverage their unique strengths  • Why speed has become the new currency in HME  • What it means to approach the future with “eyes wide open” and a readiness to embrace new care models  https://www.qgdigitalpublishing.com/publication/?i=851975 Hosts:  Liz Beaulieu  Theresa Flaherty    Guest:  Nick Bush

Doug Francis on the POC ‘tipping point’

Welcome to a special episode of HME News in 10 sponsored and developed by Rhythm Healthcare. https://www.rhythmhc.com/   In this episode of HME News in 10, Doug Francis, CEO of Rhythm Healthcare, talks about the HME “trailblazers” who are embracing portable oxygen concentrators.   “This is a provider who has invested, not only in the efficiencies that can be derived from POCs, but also turning that into clinical messaging to tell referral sources, ‘We’re a technology-forward company,’” he said. “When they take the time to educate on the benefits to the patient, and when they tell that story, they are seeing a 30%-plus increase in respiratory referrals.”   For Francis, the industry is at a tipping point where both the clinical community and the consumer are going to start demanding POCs – a great time to make the switch. Hosts:  Liz Beaulieu  Theresa Flaherty    Guest:  Doug Francis https://www.rhythmhc.com/

Jim Dragatsis on the nuance of resupply

Welcome to a special episode of HME News in 10 sponsored and developed by ACU-Serve. https://acuservecorp.com/ In this episode of HME News in 10 Jim Dragatsis, president of resupply at ACU-Serve, drills into the art of patient engagement and its impact on the success of an HME provider’s resupply program.  What makes a resupply program thrive? Dragatsis shares how providers must tailor their communication strategies to patient demographics and preferences, continuously monitor attrition rates, and refine their approach to keep patients engaged.  The payoff? Enhanced CPAP therapy adherence and consistent monthly revenue.  Tune in for practical insights and a candid look at what it takes to make resupply work.  Hosts:  Liz Beaulieu  Theresa Flaherty    Guest:  Jim Dragatsis https://acuservecorp.com/

Joey Graham on tackling the ‘silent killers’ in your RCM process

Welcome to a special episode of HME News in 10 sponsored and developed by Prochant. https://www.prochant.com/ Today’s guest is Joey Graham, CEO of Prochant. He joins HME News in 10 to talk about why revenue cycle management (RCM) is at the heart of the financial stability of HME providers, especially as they play “whack-a-mole" with new challenges like Medicaid cuts. He also talks about addressing the “silent killers” in the RCM process by leveraging tech-enabled automation and strategic partnerships. When done right, RCM “is nothing less than transformative,” Graham says. Hosts:  Liz Beaulieu  Theresa Flaherty    Guest:  Joey Graham https://www.prochant.com/