Tom Foster on How Accountability Starts With Structure

Darril Wilburn on Courage, Humility, and Kaizen

What does it actually look like inside Toyota, and why do so many companies get lean so wrong when they try to follow it? In this episode of KPI Fireside, host Keith Norris sits down with Darril Wilburn [https://www.linkedin.com/in/darrilwilburn/], senior partner at Honsha and a respected teacher, coach, and thought leader in lean leadership and the Toyota Way. He is co-author of the upcoming book Courage, Humility, Kaizen: The Leadership DNA of The Toyota Way. 🔻 Why 5S without connecting it to the work almost always fades within a year 🔻 What Western leaders get wrong when they try to adopt the Toyota Way 🔻 How Nemawashi is about preparing the soil, not just getting buy-in 🔻 How to tell the story of your CI function 🔻 Why great organizations put work to people instead of people to work 🔗 Connect with Darril Wilburn on LinkedIn: https://www.linkedin.com/in/darrilwilburn/ [https://www.linkedin.com/in/darrilwilburn/] 🔗 Learn more at Darril's website: https://www.darrilwilburn.com/ [https://www.darrilwilburn.com/index.html] 🔗 Learn more about Hancha: https://honsha.org/ [https://honsha.org/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]

Lee Campe on Continuous Improvement and The Art Of Storytelling

What if the biggest obstacle to fixing your business isn't the problem itself, but the way you're talking about it? In this episode of KPI Fireside, host Keith Norris sits down with Lee Campe [https://www.linkedin.com/in/leecampe/], Lean Six Sigma Master Black Belt, consultant, educator, and U.S. Army Ranger School graduate. With over 10,000 people trained across industries, Lee makes the case that Lean Six Sigma is not a quality program or a variation reduction tool. It is structured problem solving, and everyone from machine operators to senior executives can use it. 🔻 Why Lean Six Sigma is problem solving first and process improvement second 🔻 Why executives jump to solutions and root causes before they even define the problem 🔻 The difference between hard and soft savings and why it matters for project credibility 🔻 How to tell if your X's actually predict your Y's before spending millions on the wrong fix 🔻 Why the art of storytelling is the most underrated skill in continuous improvement 🔻 How to use the define, measure, analyze, improve, and control phases to build a narrative that moves leadership to act 🔗 Connect with Lee Campe on LinkedIn: https://www.linkedin.com/in/leecampe/ [https://www.linkedin.com/in/leecampe/] 📘 Buy Lee's Book: 'Lean Six Sigma: Defined correctly': https://a.co/d/0fuTv7cB [https://a.co/d/0fuTv7cB] 🔗 Visit Lee's YouTube channel: https://www.youtube.com/@leecampe1407 [https://www.youtube.com/@leecampe1407] 🔗 Visit Lee's Website: www.leecampe.com [http://www.leecampe.com] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]

Tom Foster on How Accountability Starts With Structure

What if most of your communication breakdowns and personality conflicts aren't people problems at all? In this episode of KPI Fireside, host Keith Norris sits down with Tom Foster, [https://www.linkedin.com/in/fosterlearning/] author, speaker, and longtime business coach to CEOs and senior leaders. Drawing on more than two decades of work with executive peer groups and 800+ deliveries of his organizational structure workshop, Tom makes the case that accountability starts with structure. 🔻 Why communication breakdowns and personality conflicts are almost always structural problems in disguise 🔻 The five organizational life cycle stages and the strategic focus that belongs to each one 🔻 Why delegation is not a time management tool but your most powerful mechanism for growing an organization 🔻 How levels of work and time span help you match the right people to the right decisions 🔻 Why breaking down silos is the wrong goal and what to do instead 🔻 Why hierarchy exists not for reporting but to bring value to problem solving and decision making 📘 Order Tom's Book, "Premeditated Culture": https://a.co/d/01ioDINF [https://a.co/d/01ioDINF] 🔗 Connect with Tom Foster: https://www.linkedin.com/in/fosterlearning/ [https://www.linkedin.com/in/fosterlearning/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]

Tina Agustiady and Jennifer Ralston on What Happens When AI Meets Continuous Improvement

Lean has always been about working smarter. AI might be its most powerful tool yet. In this episode of KPI Fireside, host Keith Norris sits down with Jennifer Ralston [https://www.linkedin.com/in/jeralston/] and Tina Agustiady [https://www.linkedin.com/in/tina-agustiady/] for a practical conversation on where AI and continuous improvement intersect. Jennifer is the CEO and Founder of HKPO and the HKPO Veterans Academy. Tina is a Six Sigma Master Black Belt, author, educator, and respected continuous improvement leader. Together, they make the case that structured problem-solving skills are more relevant than ever in an AI-driven world. 🔻 Why AI makes belt programs more powerful, not less relevant 🔻 How AI helps practitioners break through analysis paralysis in DMAIC projects 🔻 Real-world AI use cases across healthcare, finance, and manufacturing 🔻 Why you need domain expertise to prompt AI effectively 🔻 How to build AI adoption into organizational strategy and policy 🔻 What Dr. Deming's "knowledge of knowledge" tells us about AI transparency 🔻 How Lean Six Sigma certifications are impacting hiring and career advancement 🔗 Connect with Tina Agustiady on LinkedIn: https://www.linkedin.com/in/tina-agustiady/ [https://www.linkedin.com/in/tina-agustiady/] 🔗 Connect with Jennifer Ralston on LinkedIn: https://www.linkedin.com/in/jeralston/ [https://www.linkedin.com/in/jeralston/] 📘 Sign up for free Lean Six Sigma Yellow Belt Training for Veterans: https://gohkpo.com/training/ [https://gohkpo.com/training/] 🎟️ Register now for the online Webinar "AI & Lean" on August 19th, 2026: https://www.eventbrite.com/e/ai-lean-tickets-1990425638666 [https://www.eventbrite.com/e/ai-lean-tickets-1990425638666] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/]

John Garrett on Building a Culture People Stay For

What if your company expected every single employee to submit improvement ideas within their first six months on the job? In this episode of KPI Fireside, host Keith Norris sits down with John Garrett [https://www.linkedin.com/in/john-garrett-b8767047/], who has spent the last 20 years as a Product Owner and Client Success Executive at 3M Health Information Systems, where he specializes in helping healthcare organizations and their customers get more value. 🔻 How 3M made CI part of every employee's job from day one 🔻 Why owning your forecast matters more than hitting it 🔻 How to build trust and drive change without direct authority 🔻 Why going on site beats every survey you'll ever send 🔻 The art of asking questions that get honest answers 🔗 Connect with John Garrett on LinkedIn: https://www.linkedin.com/in/john-garrett-b8767047/ [https://www.linkedin.com/in/john-garrett-b8767047/] 🔗 Learn more about KPI Fire: https://www.kpifire.com/ [https://www.kpifire.com/] 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/ [https://www.linkedin.com/in/keithnorris/] 🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.