Emotions that happen during a mediation and how to handle them

Why did I want to become a mediator?

An explanation of why I became a mediator, and why I find being a mediator so enjoyable.

BATNA - what does it mean?

What does BATNA mean and why does it matter?

Emotions that happen during a mediation and how to handle them

This episode examine four feeling that many people have during a mediation, and how best for the person and the mediator to deal with those emotions.

What is it like being in a mediation as a client?

Feedback from clients about what they notice most about being in a mediation.

The differences between four types of mediation

An explanation of how commercial, community, consumer and workplace mediations differ - what the dispute is about, who is involved and what happens at the end of the mediation.