The People I Misjudged and The Valuable Life Lessons They Taught Me

Is Artificial Intelligence Really Awful Intelligence? You Decide…

AI was born at an academic workshop in 1956, the year before Jeff Burgess was. Seventy years later, it's a household name. The question Jeff is asking isn't whether AI works. It's whether we still know how to think without it. In this episode, Jeff takes aim at AI dependence, starting with sixth graders who are taught to lean on it before they've learned to think for themselves, and working outward to the staggering environmental cost of the data centers powering it all (millions of gallons of water a day, with consequences nobody will understand for decades). He's not anti-technology. He's against the crutch. Jeff also makes the case for a new kind of education entirely: a four-year, co-ed AI literacy class starting freshman year of high school, one that could end up mattering more to a graduate's future than the diploma itself. This is a sharp, unfiltered take on where artificial intelligence is helping, where it's hollowing people out, and why a little old-fashioned human judgment still beats the algorithm. Artificial intelligence versus awful intelligence. You decide. To learn more about Jeff’s journey, pick up a copy of 𝙄𝙩 𝙒𝙤𝙧𝙠𝙚𝙙 𝙁𝙤𝙧 𝙈𝙚: 𝙈𝙮 𝙇𝙞𝙛𝙚 𝙎𝙚𝙞𝙯𝙞𝙣𝙜 𝙊𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙖𝙣𝙙 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙎𝙪𝙘𝙚𝙨𝙨 today! Now also available in audiobook format. 100% of all royalties go directly to the Wounded Warrior Project! Wondrous Stories.... Words and music by Jon Anderson. Copyright held by Atlantic Recording Corporation (℗ 1977, 2003, 2008)

The People I Misjudged and The Valuable Life Lessons They Taught Me

Confidence built BCD. It also blinded Jeff Burgess to some hard truths about the people around him, including himself. In this episode, Jeff looks back at the early naivety of opening his own company after nineteen years in the computer industry, and how a single client, Takeda Pharmaceuticals, ended up representing fifty percent of his first year's sales. He asks the question that's haunted him since: how much of that success was his, and how much was simply momentum and a favor owed? But this episode goes deeper than one client. Jeff gets honest about misjudging the CEOs he worked for before founding BCD, about a "quick to hire, slow to fire" philosophy that let a toxic leader stay in place for five years too long, and about the difference between being a selling CEO and being a CEO who happens to sell. This is a reflective, unflinching episode about blind spots, loyalty, and the lessons that only land once you've had twenty-five years and a quarter million security devices in ninety-one countries to look back on. To learn more about Jeff’s journey, pick up a copy of 𝙄𝙩 𝙒𝙤𝙧𝙠𝙚𝙙 𝙁𝙤𝙧 𝙈𝙚: 𝙈𝙮 𝙇𝙞𝙛𝙚 𝙎𝙚𝙞𝙯𝙞𝙣𝙜 𝙊𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙖𝙣𝙙 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙎𝙪𝙘𝙚𝙨𝙨 today! Now also available in audiobook format. 100% of all royalties go directly to the Wounded Warrior Project! Wondrous Stories.... Words and music by Jon Anderson. Copyright held by Atlantic Recording Corporation (℗ 1977, 2003, 2008)

The Art of Selling: Why Trust and Confidence Win in Business Every Time

The most important product any salesperson sells isn't on the price sheet. It's their word. In this episode, Jeff Burgess breaks down where real confidence comes from (homework, not winging it) and why becoming a customer's "Trusted Advisor" matters more than closing any single deal. Jeff walks through the small moves that build outsized trust: letting the customer talk while you listen, reiterating what you heard to show you were paying attention, and never badmouthing a competitor even when you're handed the perfect opening. He also shares the counterintuitive move that turns a salesperson into a permanent fixture in an account: pointing a customer toward a product you don't even carry, just because it's the right call for them. That's not generosity. That's strategy. This is a practical, experience-tested episode on the two rules that anchor everything else: Know Thy Customer and Know Thy Competition. Skip these, and nothing after matters. To learn more about Jeff’s journey, pick up a copy of 𝙄𝙩 𝙒𝙤𝙧𝙠𝙚𝙙 𝙁𝙤𝙧 𝙈𝙚: 𝙈𝙮 𝙇𝙞𝙛𝙚 𝙎𝙚𝙞𝙯𝙞𝙣𝙜 𝙊𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙖𝙣𝙙 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙎𝙪𝙘𝙚𝙨𝙨 today! Now also available in audiobook format. 100% of all royalties go directly to the Wounded Warrior Project! Wondrous Stories.... Words and music by Jon Anderson. Copyright held by Atlantic Recording Corporation (℗ 1977, 2003, 2008)

Nobody Knows the Video I’ve Seen: Inside High-Stakes Security, Surveillance, and Trust

Most companies compete on price. BCD Video competed on trust. And when the stakes are high enough, trust is the only thing that matters. In this episode, Jeff Burgess pulls back the curtain on his years leading BCD Video, a company that put security surveillance storage servers into some of the most consequential places on earth. Wimbledon. Westminster Abbey. Apple. Oracle. Machu Picchu. The Pentagon. Disney theme parks worldwide. Jeff shares the moments that stayed with him long after retirement: footage from a Lord and Taylor camera that helped identify one of the Boston Marathon bombers, Secret Service video capturing Mike Pence being evacuated on January 6th, and a Sunday night on the couch watching 60 Minutes when he recognized the crystal-clear drone attack footage from Saudi Aramco oil fields and broke down in tears. This is a rare look at what it means to build something that quietly shows up at the most important moments in modern history, for better and for worse. Reputation over price. Uptime over everything. One server at a time. To learn more about Jeff’s journey, pick up a copy of 𝙄𝙩 𝙒𝙤𝙧𝙠𝙚𝙙 𝙁𝙤𝙧 𝙈𝙚: 𝙈𝙮 𝙇𝙞𝙛𝙚 𝙎𝙚𝙞𝙯𝙞𝙣𝙜 𝙊𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙖𝙣𝙙 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙎𝙪𝙘𝙚𝙨𝙨 today! Now also available in audiobook format. 100% of all royalties go directly to the Wounded Warrior Project! Wondrous Stories.... Words and music by Jon Anderson. Copyright held by Atlantic Recording Corporation (℗ 1977, 2003, 2008)

How I Built a “Business Within the Business” and Turned Partnerships into Millions

Most salespeople sell what the company gives them and call it a day. Jeff Burgess built an empire inside someone else's infrastructure. In this episode, Jeff shares how he turned third-party manufacturer relationships into a self-sustaining sales force, using his employer's accounting, warehousing, and marketing as the engine while doing what he did best: selling. From managing the State of Texas contract to moving over $4 million in Unisys PCs in a single year, this is a masterclass in seeing opportunity where others saw a fad. The secret? Two rules he learned early and never abandoned: Know Thy Customer and Know Thy Competition. While others raced to the bottom on price, Jeff was selling value, longevity, and trust. Any schmuck can win on price. Jeff was never that schmuck. This is the story of how thinking sideways, building relationships before you need them, and refusing to take no for a final answer can turn a single idea into millions. To learn more about Jeff’s journey, pick up a copy of 𝙄𝙩 𝙒𝙤𝙧𝙠𝙚𝙙 𝙁𝙤𝙧 𝙈𝙚: 𝙈𝙮 𝙇𝙞𝙛𝙚 𝙎𝙚𝙞𝙯𝙞𝙣𝙜 𝙊𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙖𝙣𝙙 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙎𝙪𝙘𝙚𝙨𝙨 today! Now also available in audiobook format. 100% of all royalties go directly to the Wounded Warrior Project! Wondrous Stories.... Words and music by Jon Anderson. Copyright held by Atlantic Recording Corporation (℗ 1977, 2003, 2008)