Online Business Launch Podcast
We all have blind spots in our business. The problem is — by definition — we can't see them. Today I'm joined by Chris Shurian, founder of Bootstraps and Battle Scars, and this conversation is equal parts practical and eye-opening. Chris has spent nearly four decades as an entrepreneur across construction, restaurants, real estate development, and more. He's had big wins, survived the crash of '08, sold a restaurant business, and come out the other side with a very specific and refreshing take on what actually holds business owners back. Spoiler: it's usually what's happening right under their nose. Chris walks us through his process for helping business owners identify the gaps they've stopped seeing — by doing something most owners never think to do. He interviews the employees, the customers, the vendors, and the subcontractors. He maps out the full customer journey from the first phone call to the final handshake. And then he sits the whole team down and lays it all out — raw, unfiltered, no defending allowed. We also get into: * Why the best opportunities for improvement often come from the people already on your team * How a simple phone call can reveal everything about your customer experience (and not in a good way) * The connection between exceptional customer service and standing out in any industry — even the ones with terrible reputations for it * Why niching isn't always something you plan — sometimes it finds you * The difference between a coach who gives you attaboys and one who holds you accountable This one's for any business owner who's ever thought, "I think we're doing pretty well" — because Chris is here to lovingly prove there's always more to uncover. Connect with Chris: bootstrapsandbattlescars.com [https://bootstrapsandbattlescars.com/] Join the free Facebook Community! Connect, Learn, Grow, Build https://www.facebook.com/groups/freedomentrepreneurcommunity [https://www.facebook.com/groups/freedomentrepreneurcommunity] Biz in a Box CRM is the ultimate all-in-one solution designed to simplify and scale your business. Imagine managing every aspect of your operations — from smart contact segmentation and automated follow-ups to call and text functionality, calendar booking, funnels, websites, and even social media scheduling — all from one intuitive platform. No more juggling multiple tools or paying for endless subscriptions. With built-in AI employee support, Biz in a Box CRM doesn’t just organize your business, it actively helps you run it. It’s like having a full-time team behind the scenes, so you can focus on growth, impact, and freedom. Book your demo: https://bizinaboxsolutions.com/crm [https://bizinaboxsolutions.com/crm]
42 Episoder
Kommentarer
0Vær den første til å kommentere
Registrer deg nå og bli medlem av Online Business Launch Podcast sitt community!