PM102 - We Got a 1-Star Review and Its Your Fault!

PM102 - We Got a 1-Star Review and Its Your Fault!

Paintless repair always gets good reviews. Touch up does not. Is there something we are doing to cause problems for our customers? What can you do to protect your business? SHOWNOTES [https://pdrsecrets.com/podcast/1-star-review-102]

PM101- Sullivan PDR Estimator owner Jim Sullivan

By the time the storm was over and they fixed all the cars, Jim and his partner lost $25,000. Each.    The worst part? It didn't have to happen.    Jim even saw it coming.    At one point, he suggested the body shop should sign the invoices on all the cars.    “Oh no, Dusty always pays.”   Only this time, Dusty didn’t pay.   Why did Jim Sullivan tell us this story? Because he provides PDR estimating software. The program which could have stopped this huge hail storm loss.    Listen to find out how you can:   * protect yourself and your partners at a storm * track whats happening at your body shop hail sites * allow your shops to write estimates * get more money on your big dent jobs   Be sure and listen to the end. Especially if you never want to get ripped off at a hail storm. SHOWNOTES [https://pdrsecrets.com/pdr-training/estimate-hail-big-dents-101/]

PM100: Hire a Robot to Run Your PDR Office?

Customers are the lifeblood of your paintless business. Would you trust your interactions with them to artificial intelligence? Only if you were certain it would result in a better experience for them. Have we reached the point in tech advancements to allow for this? Yes, we think so. Listen to see how we are implementing a better start to the pdr estimating process using bots and believe it or not, facebook. SHOWNOTES [https://pdrsecrets.com/paintless-business/hire-robot-run-your-pdr-business-100/]

PM99-Make Your PDR Business Timeless

Your dad liked them. You liked them. Now your kids like them and they are telling all their friends.  Something which appeals to three generations or more, this is what we call timeless.  Baseball? Yeah, but its really a pastime.  We’re talking about things which seem temporary, like popular music.  Music is popular for a small window of time, then it falls off a cliff into the realm of yesterday. But not all.  Led Zeppelin to wit. Each new group of teenagers “discovers” this group and their world is changed forever.  This is timeless.  Is there a way to position your business in your customer’s minds the same way? * How to stand out * Create an experience * Stay “top of mind” Also in this episode: How we lost 8 reviews and why we love how we got them.  SHOWNOTES [https://pdrsecrets.com/paintless-markeing/make-pdr-business-timeless-99/]

PM98 Your Google Listing Might (Really) Be In Danger

Robo calls. Always an interruption when you’re in the middle of a dent repair. Every call starts with a lie, too.  “You’re listing is not correct…” or some such nonsense.  But there really is a way for a well meaning person, or worse an evil competitor to alter your listing. If you’re not careful, you may not even know about it for a time.   Also, year end, we talk tax planning again.    Finally, the best way to negotiate with an insurance adjuster, and exactly when and where you will need it.    SHOWNOTES [https://pdrsecrets.com/paintless-marketing/google-my-business-page-danger-98/] Click above to see links to all the articles we talked about in today's episode