Should I Call a Doctor?
What You’ll Learn People experiencing a mental health crisis often turn to the emergency room for help, but ERs are rarely designed to provide the calm, supportive environment needed for stabilization. In this episode, psychiatrist Rachel Bronsther, MD [https://www.inova.org/doctors/rachel-b-bronsther-md], explains how the EmPATH Unit [https://www.inovanewsroom.org/expert-commentary/2024/11/inova-opens-innovative-empath-unit-to-handle-psychiatric-emergencies/] is changing the way mental health crises are treated – offering a calmer, more supportive alternative to the ER. She shares what makes it different, what to expect during a short stay, and how care teams help patients stabilize and connect to ongoing support after they leave. Featured guest: Rachel Bronsther, MD Psychiatry Key takeaways * The EmPATH Unit offers a quieter, more therapeutic space designed specifically for psychiatric care. * Focused, short-term care: most stays last 24–48 hours, with the goal of stabilizing patients and creating a clear next step. * Whole-person support: care includes therapy, group sessions, medication support, and access to social workers. * Strong follow-up planning: patients leave with a structured care plan and connections to outpatient services like therapy or intensive programs. * Bridging a critical gap: the EmPATH Unit fills the space between emergency care and inpatient hospitalization—helping patients who need more than a quick visit but less than a hospital stay. FAQs: What is the EmPATH Unit? EmPATH stands for emergency psychiatry assessment, treatment and healing. It’s a dedicated space designed to care for people experiencing a mental health crisis in a more supportive, less stressful environment than a traditional ER. How is it different from going to the emergency room? Unlike a typical ER, which can be busy, loud, and not specialized for mental health, the EmPATH Unit is calming, staffed by psychiatric professionals, and designed specifically for emotional and behavioral health needs. Who is the EmPATH Unit for? It’s best for individuals who: * Are in a mental health crisis * Need immediate support but may not require inpatient hospitalization * Are seeking help voluntarily What happens during a visit? Patients can expect: * Evaluation by psychiatric providers * Support from therapists and social workers * Group sessions and coping strategies * Help building a plan for ongoing care after discharge Do patients still need to go through the ER? Yes, patients are first medically evaluated in the ER to rule out other conditions, then transitioned to the EmPATH Unit for specialized care. What kind of follow-up care is provided? Patients leave with a clear care plan, which may include: * Therapy referrals * Psychiatry appointments * Intensive outpatient or partial hospitalization programs * Connections to community resources How do I know if I should seek help? A simple rule: If you’re wondering whether you need help – it’s a good time to seek it. Early support can make a meaningful difference. Explore your options and find the right behavioral health care [https://www.inovanewsroom.org/featured-posts/2026/04/a-guide-to-behavioral-and-mental-healthcare-at-inova/] – when you need it.
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