Permits, People and Positive Experiences: Customer Service in Building Departments

What’s Ahead for Ontario’s Building Code?

In this episode, President John Lane is joined by Kirstin Jensen, Vice President of Policy, Advocacy & Relationships, at the Ontario Home Builders' Association. Together, they discuss the complexities and collaborative efforts involved in Ontario's building code review process, emphasizing safety, efficiency, and stakeholder engagement.

Building the Right Way: Understanding Illegal Building & Selling in Ontario

In this episode, President John Lane is joined by Wendy Moir, CEO and Registrar of the Home Construction Regulatory Authority (HCRA). Together, they discuss the importance of regulating illegal building and selling in Ontario. Throughout the episode, Wendy explains the risks, enforcement tools, and how industry professionals can help combat this issue.

Paths, Perspectives & Possibilities: The Journey to Becoming a Building Official

In this episode, President John Lane is joined first by Oscar Chrapkiewicz, who shares his path into the profession and offers insight into the day-to-day realities of the job. Then, we hear from Caely Nicholson, Chief Building Official for the Township of Georgian Bay, as she reflects on her career journey, leadership experience, and perspective as a woman in the industry. Together, they discuss career pathways, required skills and training, and the critical role building officials play in protecting public safety, offering valuable advice for anyone considering this rewarding field.

Raising the Professional Profile of a Building Official

In this episode, President John Lane interviews Dean Findlay, a seasoned building official with over 30 years of experience. Dean shares insights into the critical role of building officials in ensuring community safety, the challenges they face, and the importance of professionalism in their work. He emphasizes the impact of building officials on public safety and community well-being, while also addressing the often misunderstood public perception of their profession. Dean reflects on his career, the pride he takes in his work, and the difference building officials can make in people's lives.

Permits, People and Positive Experiences: Customer Service in Building Departments

In this episode of the Building Official Brief, OBOA President John Lane discusses the importance of customer service in building departments with Mike Seiling, Chief Building Official in Kitchener. They explore how customer service intersects with enforcement, share examples of effective practices, and emphasize the need for proactive communication and relationship-building with customers. The conversation highlights the value of trust, respect, and continuous improvement in delivering quality service to the community.