The Marketing Lawcast
What if your firm doesn’t actually have a lead problem? In this episode of the Marketing LawCast, Jennifer Goddard shares the story of an estate planning law firm that was generating leads for just $16.47 each—an incredible cost per lead by industry standards. The problem? Those leads were not turning into booked consultations or new clients. The firm thought it needed more marketing, new ads, a different webinar, or a more selective lead form. But the real issue was hiding much closer to home: intake and follow-up. Jennifer walks through the costly mistake many estate planning and elder law firms make when they spend more money trying to fix the wrong problem. More traffic, more ads, and more leads can feel like the obvious answer when revenue feels inconsistent, but if the system behind the marketing is broken, more leads simply means more missed opportunities. Before increasing your ad budget, you need to know where trust is being built—and where it is being dropped. This episode breaks down the difference between a visibility problem, a website or messaging problem, an intake problem, a consultation problem, and a targeting problem. If almost no one is finding you, then visibility may be the issue. If people are visiting your website but not reaching out, your message or user experience may be creating friction. If people inquire but never book, the problem may be call handling, follow-up speed, or sales confidence. If consultations happen but clients do not hire, the issue may be in how value is communicated during the meeting. Jennifer also shares a powerful intake story involving an elderly woman whose husband was in the hospital and who urgently needed legal help. The firm’s marketing worked—she found them and called. But the intake experience failed her. That call never reached the attorney, and the opportunity to serve someone in a deeply vulnerable moment was lost. It is a reminder that marketing does not stop at the click, the form, or the phone ringing. Your front desk, intake team, and follow-up process are all part of your marketing. You’ll hear practical steps your firm can take right now: listen to your own intake calls, walk through your website from the perspective of a scared and overwhelmed prospect, train the right person for the intake seat, and measure beyond the lead. Track calls, bookings, show rates, hires, and client quality so you can distinguish activity from actual growth. Before you spend another dollar getting more people to find your firm, make sure you are taking care of the people who already did. The leads you are losing now are often cheaper to recover than brand-new ones are to buy. Video version on YouTube [https://www.youtube.com/playlist?list=PLRGbhGSITO33gaMut9xOGk4U4wz347CDr] Book your free Discovery Call [https://imsrocks.com/apply/] with my team.
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