Buying Charts and Cold Starts

Buying Charts and Cold Starts

In this episode, we respond to a listener question from a doctor preparing to open a cold start practice. The listener asks whether there is value in buying patient charts from a nearby retiring doctor, especially if doing so could help the doctor retire sooner and create an opportunity to reach out to those patients. Adam and Chad discuss why charts alone usually have very little value unless there is a clear transition strategy behind them. They talk through what a collaborative handoff could look like, including the retiring doctor actively introducing patients, emphasizing continuity of care, and helping pre-appoint patients into the new practice. They also discuss the second part of the listener's question: whether it makes sense to purchase the retiring doctor's frame inventory. Chad shares why he would be cautious about buying existing inventory, especially for a cold start, and why new practice owners need to be careful with early capital decisions. The conversation wraps with a broader reminder that cold start owners should measure carefully, ask good questions, and understand that the cost of a wrong decision is often much higher before consistent revenue is coming in. Have a question for us to address in a future episode? Submit it here [https://form.jotform.com/252526305103041]! Resources: Learn more about Partners in Profit [https://pipgpo.com/contact-us/] Download the Practice Owner's Financial Toolkit [https://integratedpwm.com/toolkit] 20/20 Money Ultimate Financial Success Masterclass [https://www.2020membership.com/] OD Mastermind Interest Form [https://www.jotform.com/form/250467795073062] Check out Adam's new book: How to Buy an Optometry Practice [https://a.co/d/0wv5uLn] Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro [https://shorturl.at/Fq1Ro] Subscribe on Spotify: https://shorturl.at/jCtsk [https://shorturl.at/jCtsk]

COGS - Why Are Yours Above 24%?

In this episode, we kick off a broader series on how optometry practice owners can make more intentional, profitable decisions in the optical. Adam and Chad start with cost of goods, discussing why "average" benchmarks should not automatically be accepted as the goal and why even small percentage-point improvements can have a meaningful impact on the bottom line. They also talk through the difference between choosing what you personally like and choosing what is best for the business, especially when it comes to frames, ophthalmic lenses, vendor relationships, lab strategy, and contact lens rebates. This conversation sets the stage for future episodes on frame choices, lens strategy, private label, lab decisions, and helping patients understand their options between managed vision care and out-of-pocket choices. Have a question for us to address in a future episode? Submit it here [https://form.jotform.com/252526305103041]! Resources: Learn more about Partners in Profit [https://pipgpo.com/contact-us/] Download the Practice Owner's Financial Toolkit [https://integratedpwm.com/toolkit] 20/20 Money Ultimate Financial Success Masterclass [https://www.2020membership.com/] OD Mastermind Interest Form [https://www.jotform.com/form/250467795073062] Check out Adam's new book: How to Buy an Optometry Practice [https://a.co/d/0wv5uLn] Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro [https://shorturl.at/Fq1Ro] Subscribe on Spotify: https://shorturl.at/jCtsk [https://shorturl.at/jCtsk]

Core Values - Core Behaviors: I don't have time for that.

In this episode, we talk about why core values and core behaviors matter far beyond simply putting words on a wall. We discuss how clearly defined values can guide decisions around growth, team alignment, burnout, ownership, hiring, patient experience, and the overall direction of a practice. Chad also shares how his own leadership journey helped him better understand the role that personal and professional values play in creating a stronger, more intentional business. We also walk through practical ways practice owners can begin defining and reinforcing these principles, even when it feels difficult to step away from patient care. From blocking a few hours with the leadership team to regularly revisiting values in staff meetings and connecting them to real-life behaviors, we make the case that a values-driven practice creates stronger culture, better consistency, and a more scalable foundation for growth. Have a question for us to address in a future episode? Submit it here [https://form.jotform.com/252526305103041]! Resources: Learn more about Partners in Profit [https://pipgpo.com/contact-us/] Download the Practice Owner's Financial Toolkit [https://integratedpwm.com/toolkit] 20/20 Money Ultimate Financial Success Masterclass [https://www.2020membership.com/] OD Mastermind Interest Form [https://www.jotform.com/form/250467795073062] Check out Adam's new book: How to Buy an Optometry Practice [https://a.co/d/0wv5uLn] Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro [https://shorturl.at/Fq1Ro] Subscribe on Spotify: https://shorturl.at/jCtsk [https://shorturl.at/jCtsk]

The Value in Shorter Exams

In this episode, we respond to a listener question about how to balance shorter exam times with the desire to build strong patient relationships and deliver meaningful care. We talk through the difference between time spent with a patient and value delivered to a patient, and why a longer exam does not automatically mean a better experience. Chad shares how his perspective has evolved after practicing in different exam-time models, and we discuss how efficiency, delegation, and intentional communication can actually create a stronger patient experience when done well. We also talk about practical ways to transition from longer exams to a more efficient schedule without making patients feel rushed or overlooked. From moving more objective testing into pretesting, to using doctor time for high-value face-to-face discussion, to gradually adjusting scheduling expectations, we explore how practices can respect both the patient's time and the doctor's time while still delivering excellent care. Have a question for us to address in a future episode? Submit it here [https://form.jotform.com/252526305103041]! Resources: Learn more about Partners in Profit [https://pipgpo.com/contact-us/] Download the Practice Owner's Financial Toolkit [https://integratedpwm.com/toolkit] 20/20 Money Ultimate Financial Success Masterclass [https://www.2020membership.com/] OD Mastermind Interest Form [https://www.jotform.com/form/250467795073062] Check out Adam's new book: How to Buy an Optometry Practice [https://a.co/d/0wv5uLn] Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro [https://shorturl.at/Fq1Ro] Subscribe on Spotify: https://shorturl.at/jCtsk [https://shorturl.at/jCtsk]

Vision Wellness vs Medical Exams: How to Handle Patient Pushback

We break down a real listener question around one of the most common frustrations in practice today: navigating vision wellness versus medical exams and the pushback that comes with it. We talk through how to communicate clearly with patients, set expectations early, and position yourself as part of their team rather than the source of the problem, all while reinforcing why medical eye care must take priority. We also dive into the operational side of making this model work, including how to structure your schedule, increase patient flow, and adapt to lower reimbursement per visit without sacrificing profitability. If you are struggling with patient confusion, insurance friction, or trying to transition into a more medical model, this episode gives you a practical framework to move forward with confidence. Have a question for us to address in a future episode? Submit it here [https://form.jotform.com/252526305103041]! Resources: Learn more about Partners in Profit [https://pipgpo.com/contact-us/] Download the Practice Owner's Financial Toolkit [https://integratedpwm.com/toolkit] 20/20 Money Ultimate Financial Success Masterclass [https://www.2020membership.com/] OD Mastermind Interest Form [https://www.jotform.com/form/250467795073062] Check out Adam's new book: How to Buy an Optometry Practice [https://a.co/d/0wv5uLn] Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro [https://shorturl.at/Fq1Ro] Subscribe on Spotify: https://shorturl.at/jCtsk [https://shorturl.at/jCtsk]