Nine Things Customers Hate

The Trilogy - Part I

Tom and Ty get the culture trilogy started with the view of working from the point of view of the employee in today's episode. What makes work bearable -- or even enjoyable -- for an employee? And on the flipside, what are we doing that's pushing our employees out the door?

The Top 5 Reasons I Quit

Tom and Ty talk about the 5 top reasons people quit their jobs, which causes you to have to hire and train new people, lose revenue, and other bad stuff.

Beat the System

Tom talks about beating the system today. There are three things you have to do to be able to be successful: 1. Financial planning 2. Do the work 3. Deciding when to bring people on And by the way, the other podcasts Tom alluded to are "The Accordion Theory," Season 1, Episode 26, and "Sometimes the Dragon Wins," Season 1, Episode 30.

Sarah Urbanek - CASA of Laramie County

Tom sits down with Sarah Urbanek, the executive director of CASA of Laramie County, to talk about the importance of giving back to the community as well as the similarities between small businesses and non-profit organizations.

Show Up

Tom and Ty talk about the importance of "showing up." Not just getting yourself to the job physically, but going in to every job with a positive attitude. If you haven't been doing that, you'll be surprised at how much that positivity will bleed over into every other aspect of your life.