Customer Experience Patterns Podcast

The Kernel of Customer-Centric Culture Change

The power of embracing your country's national identity, philosophy or religion as the foundation for your company's customer-centric culture transformation. Connect with Sam on LinkedIn [https://www.linkedin.com/in/samsternjones/] - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter [https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800], Customer Experience Patterns - I publish a new edition with each episode of the podcast. My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty [https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D], How To Create Great Customer Experiences [https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104] & Build A Customer-Centric Culture [https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104]. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. Thanks to my talented colleague Emily Tolmer [https://www.linkedin.com/in/emilytolmer/] for the cover art. Thanks to my friends at Moon Island [https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r]for the music. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Stated Preferences or Revealed Preferences? Neither? Both?

Trader Joe's honors customers' revealed preferences for interacting with humans over their stated preferences for self-checkout and delivery options. Banks should honor customers' stated preferences for saving money over their revealed preferences. Who's right? Connect with Sam on LinkedIn [https://www.linkedin.com/in/samsternjones/] - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter [https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800], Customer Experience Patterns - I publish a new edition with each episode of the podcast. My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty [https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D], How To Create Great Customer Experiences [https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104] & Build A Customer-Centric Culture [https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104]. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. Thanks to my talented colleague Emily Tolmer [https://www.linkedin.com/in/emilytolmer/] for the cover art. Thanks to my friends at Moon Island [https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r]for the music. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

The CX - EX Leadership Your Company Needs

Mary Poppen on LinkedIn [https://www.linkedin.com/in/marypoppen/] Her company, Hrizons EX, on LinkedIn [https://www.linkedin.com/company/hrizons-ex/] Connect with Sam on LinkedIn [https://www.linkedin.com/in/samsternjones/] - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter [https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800], Customer Experience Patterns - I publish a new edition with each episode of the podcast. My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty [https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D], How To Create Great Customer Experiences [https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104] & Build A Customer-Centric Culture [https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104]. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. Thanks to my talented colleague Emily Tolmer [https://www.linkedin.com/in/emilytolmer/] for the cover art. Thanks to my friends at Moon Island [https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r]for the music. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Your Customers Lives In The Future - Meet Them There

Lisa Feldman Barrett's book: How Emotions Are Made [https://lisafeldmanbarrett.com/books/how-emotions-are-made/] George Loewenstein study: Anticipation and the Valuation of Delayed Consumption [https://www.cmu.edu/dietrich/sds/docs/loewenstein/AnticipationDelayed.pdf] Connect with Sam on LinkedIn [https://www.linkedin.com/in/samsternjones/] - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter [https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800], Customer Experience Patterns - I publish a new edition with each episode of the podcast. My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty [https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D], How To Create Great Customer Experiences [https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104] & Build A Customer-Centric Culture [https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104]. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. Thanks to my talented colleague Emily Tolmer [https://www.linkedin.com/in/emilytolmer/] for the cover art. Thanks to my friends at Moon Island [https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r]for the music. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Great CX Is Built On Great Collaboration with Sarah Andrews

Sarah Andrews on LinkedIn [https://www.linkedin.com/in/sarahdponder/] Cupola CX [https://cupolacx.com/] Connect with Sam on LinkedIn [https://www.linkedin.com/in/samsternjones/] - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter [https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800], Customer Experience Patterns - I publish a new edition with each episode of the podcast. My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty [https://www.linkedin.com/learning-login/share?account=104&forceAccount=false&redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D], How To Create Great Customer Experiences [https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104] & Build A Customer-Centric Culture [https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104]. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. Thanks to my talented colleague Emily Tolmer [https://www.linkedin.com/in/emilytolmer/] for the cover art. Thanks to my friends at Moon Island [https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r]for the music. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.