Federal Leader's Playbook

Garbage In, Garbage Out

Is CMDB important for your organization?  It may sound like the tool is usually not the issue, it’s the process, the communication, the governance around it.  Many contractors want to be the best at service delivery and enabling service delivery.  Experts believe that a new set of tools may be emerging soon which will allow for more accurately passed and faster data. Listen as the experts discuss their challenges of trying to chase this “ghost” tool.

Shadow IT & ITSM IT Service Revolution

Why does shadow IT exist?  Guest star Brian Shealey (Kinetic Data) discusses the concept and why its important for it to be happening in the background for organizations.

ITSM - Not Just for IT Anymore

IT is beginning to spread into all aspects of the business process.  Its beginning to bleed over into the business process and we're learning that these tools are able to capture that information and make it relevant.  A new trend of coming to one spot for multiple services is emerging.

Do we really need all these ITSM tools?

Special Guest Brian Shealey (Kinetic Data) discusses the importance of ITSM tools and whether or not we are using them effectively.  New pieces of technology added to your organization may not always solve all your problems.  Listen as the experts share their opinions on when its a good idea to adopt these "shiny new tools."

What's Next in ITSM - Drive Automation then Integrate

Jeff Collison from BMC Software is back to co-host and tell you why its important to tie the IA world into the operations world. There are many tools used for service management but organizations fear to make many technical integrations. Providing manually created reports wont keep up with any threats and other quickly changing technology.