Home Care Happy Hour

Episode 15: What Great Home Care Agencies Do Differently to Win Case Manager Trust with Jonna Herbstritt

In this Episode, discover how proactive communication and genuine relationships with case managers can elevate your home care agency.  Special guest, Jonna Herbstritt, shares insights on avoiding pitfalls and improving client outcomes through honest dialogue and caregiver personality matching. Learn practical strategies to enhance service quality and reputation, attract more referrals, and retain top caregivers.

Emergency Podcast: What you need to know about C.R.U.S.H. and important IHCP updates!

The new C.R.U.S.H. initiative is revolutionizing fraud detection across health care, requiring agencies to tighten billing practices and prepare for increased scrutiny. This episode provides practical strategies to ensure compliance and safeguard your agency from costly audits. In Indiana, there is a new Medicare certification deadlines and the July 1st enrollment requirement is rapidly approaching. This episode offers essential updates and actionable steps to align your agency with these changes and maintain compliance.

Episode 14: Transforming Dementia Care: Real Stories & Practical Solutions with Tracy Cram Perkins

In this week's episode, we discuss significant legislative changes impacting home care across various states. We cover Ohio's upcoming Medicaid budget and its implications, Georgia's Medicaid expansion debates, and Indiana's new FSSA guidelines. Additionally, we highlight North Carolina's healthcare merger and Illinois' quarterly reporting requirements, providing listeners with essential insights into how these changes affect home care services. Our featured guest is Tracy Cram Perkins, a seasoned dementia caregiver, author, and speaker. Discover personal stories, practical tips, and innovative solutions for caregiving and dementia care navigation that can transform your approach and outlook. Book a Billing Strategy Call Here [https://support.geoh.app/oh-round-robin]! Resources Mentioned:  2025 Ohio Medicaid Expansion Study [https://www.healthpolicyohio.org/our-work/projects/2025-ohio-medicaid-expansion-study] Indiana Medicaid Strategies [https://www.in.gov/fssa/medicaid-strategies/] Georgia Status of State Medicaid Expansion Decisions [https://www.kff.org/medicaid/status-of-state-medicaid-expansion-decisions/] North Carolina Medicaid Health Plans & Programs [https://www.kff.org/medicaid/status-of-state-medicaid-expansion-decisions/] Illinois Supported Living Program Quality Metrics Process [https://hfs.illinois.gov/medicalprograms/slf/slfqualitymetricsprocess.html]

Episode 13: EVV Pitfalls & Audit Prep with Kristy Pyles: Don’t Get Caught Off Guard

In this week's episode, we're covering Indiana's Structured Family Caregiving Home Visits modifying requirements, the Ohio EVV claims-matching requirements taking placing March 1st, Georgia members have lost Medicaid coverage the first week of February, North Carolina Medicaid published a 2026 Current Procedure Terminology update, and Illinois law changes for Medical equipment. Our guest this week is Kristy Pyles of In Your Corner Consulting to talk common EVV mistakes, how agencies can prepare for audits, and why advocacy for providers is so important to deliver essential services. Book a Billing Strategy Call Here [https://support.geoh.app/oh-round-robin]! Resources Mentioned:  * Click Here to Schedule a Call with Kristy [https://www.iyc-consulting.com/about] * MyCare Ohio health plans [https://medicaid.ohio.gov/resources-for-providers/special-programs-and-initiatives/electronic-visit-verification] * Indiana Structured Family Caregiving [https://www.in.gov/fssa/ddars/files/H-and-W-WaiverDEC2025.PDF] * Georgia Members Lost Medicaid Coverage #1 [https://dch.georgia.gov/announcement/2026-02-05/important-update-about-medicaid-and-pck-2] * Georgia Members Lost Medicaid Coverage #2 [https://www.mmis.georgia.gov/portal/PubAccess.Provider%20Information/Provider%20Messages/tabId/19/Default.aspx] * North Carolina Current Procedure Terminology Codes Update #1 [https://medicaid.ncdhhs.gov/blog/2026/01/12/current-procedure-terminology-code-update-2026-correction] * North Carolina Current Procedure Terminology Codes Update #2 [https://geoh.app/north-carolina-codes/] * IL Durable Medical Equipment Law Change [https://hfs.illinois.gov/medicalproviders/notices/notice.prn260205a.html]

Episode 12: Disrupting Caregiving: The Power of Family Caregivers & Smarter Marketing with JR Ricker

In this week's episode, we're covering Indiana's Structured Family Care new quarterly requirements, the Ohio Department of Health's grace period for renewals, the updated provider manuals available in GAMMIS for Georgia, North Carolina's new 2026 Current Procedure Terminology bulletin, and the Illinois Department of Healthcare and Family Services notice on expectations and timelines for the Supportive Living Program quarterly metrics reporting. Our featured guest is JR Ricker of Paid.care He is an entrepreneur and the current Head of Care for Paid.care and he will be joining us to talk about the importance of family caregivers, and how to disrupt the industry with marketing. Book a Billing Strategy Call Here [https://support.geoh.app/oh-round-robin]! Resources Mentioned:  * Indiana SFC In-Home Visit Requirements [https://www.in.gov/medicaid/providers/files/bulletins/BT202614.pdf] * ODH Renewal Grace Period [https://aging.ohio.gov/see-news-and-events/provider+memos/provider-memo-jan-13-2026] * GAMMIS Provider Manual Updates [https://event.on24.com/wcc/r/5196033/527758F3E35DDE0A049C748D3C1E2843] * Illinois DHFS expectations for Supportive Living program reporting [https://hfs.illinois.gov/medicalproviders/notices/notice.prn260121a.html] * North Carolina Current Procedure Terminology Bulletin [https://medicaid.ncdhhs.gov/blog/2026/01/12/current-procedure-terminology-code-update-2026-correction]