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Telstra is offering compensation to customers affected by its major nationwide outage last week, but claimants must provide evidence of losses through a complaints process. A software defect caused widespread disruption including halted rail networks, failed payment systems and impacts on millions of Australians. Unlike Optus's automatic $100 data credit after its 2023 outage, Telstra requires documentation proving financial losses, while Victoria's government is reimbursing travellers for extra costs but not lost income. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.
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