A 1 Year Unorthodox Special!

Jason Hillier: Relationships, Resilience & Being an Agent

On this weeks episode, Steve & Jason discuss Jason's journey from travelling the world after university to building a successful career as a commercial agent in the furniture industry. They explore the importance of customer service, what makes retailers and suppliers successful & the challenges of being an agent. Plus the episode also dives into Jason's passion for rugby coaching! 00:00 Intro 01:44 When Jason & Steve first met 02:44 Life growing up & who Jason works with 06:30 Jasons world tour after uni 11:00 Finding Jobs around Australia 15:21 What inspired Jason to travel when he was young 18:13 Getting his first job in Furniture 23:30 Working for Sealy 25:00 Importance of training and right tools for the job 27:49 Why the big suppliers of the 00’s are no more 30:17 What makes suppliers successful 32:04 Why desire is so important 34:05 Customer Service is top of the list 35:20 Being the ‘middle man’ 37:40 What Jason finds the most challenging part 41:35 What makes a great retailer 44:25 A mattress protector story 49:35 Jason & working in the same industry as his brother 51:57 Why Jason became a commercial agent 58:00 The differences between a Agent & a Rep 1:00:30 How a trauma shaped Jasons route 1:03:20 Jasons love for Rugby & coaching Rugby 1:12:00 Quickfire Questions ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Jon James: Delivery Driver to Logistics Manager

In this weeks episode Steve chats with Jon our Logistics Manager all about his early job and love of football, to becoming Logistics Manager at Sussex Beds. Plus they talk about the challenges of the role, how delivery has changed over the years, the story behind Jon returning to SB and life outside of work! 00:00 Intro 02:08 Life growing up 04:30 Jons love for playing football  07:27 His first job & taking the leap into a managerial position 10:30 Dealing with his first job going into administration  13:10 Finding a new job - Coming to Sussex Beds as a driver 14:58 How our transport & way we deliver has changed 18:11 Why Jon decided to move on 19:22 The story behind Jon coming back to SB 23:22 Biggest challenges of being a logistics manager 25:49 Fantastic feedback about our delivery guys 27:20 Why Delivery experience matters 30:30 Jons wife Zoe & what they have learnt from her business 32:15 Most stressful part of Jons job 35:50 How Jon de stresses 37:37 Quickfire questions 44:05 Outro ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Adam Hankinson: The Psychology of Selling Furniture

This week, Steve sits down with Adam Hankinson to break down the psychology behind great sales, the 7 habits every salesperson should master, and what truly wins the sale. Plus, they chat about the top tips to help overcome barriers with customers! 00:00 Intro 01:43 How Adam got into the furniture industry 08:00 Why Adam went out on his own 08:46 Why Managers are key in store 11:06 Has they way we sell changed or is it the way we buy 16:05 What’s the most influential part of obtaining the sale 20:00 Customer “Must haves” are so important 22:45 Important first questions when approaching a customer 24:01 Emotional & Logical responses 25:00 Overcoming barriers with a customer 32:15 What makes the best sales people the best 35:00 Commitment to what you are doing is so important 39:37 About Adams book - Selling Furniture 42:52 The 7 habits in Adams book 50:56 Quotes & importance of the follow up 53:29 Adams book is out now! 55:50 How he handles challenges 57:24 Quickfire Questions 1:05:20 ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Ollie Jeffs: The Mission Behind The Pelham

In this episode, listen as Steve is joined by Ollie Jeffs, CEO of The Pelham, to explore the powerful role community can play in changing lives. Ollie shares his journey to leading The Pelham, how the organisation is building meaningful connections, and the vital work they’re doing around suicide prevention. We also dive into the realities of running a purpose-driven organisation — from managing funding and volunteers to balancing growth, leadership, and personal wellbeing. 00:00 Intro 01:25 About The Pelham & Ollie 04:00 Inspiration to create The Pelham 06:00 How Ollie got involved & journey to CEO 08:30 What The Pelham does for the community 13:15 Why the Pelham focuses on creating connections  17:01 Their work on Suicide Prevention & what you can do 27:06 Managing people on payroll vs volunteers 31:28 Most challenging part of Ollie’s role 33:15 The success rates of bids and the time they take 35:15 How they manage their funding and how growth is impacted by this 38:28 How The Pelham want to link with the NHS & what they are currently doing 44:50 Managing work / life balance 48:08 Quickfire questions 55:55 Outro ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

A 1 Year Unorthodox Special!

A one-year special from An Unorthodox CEO! Listen as Steve & Vic as they chat through their past year of podcasting—from the journey to personal insights, funny moments, and everything in between. We will be back at the end of May, so keep an eye out for the start of season 4! 00:00 Intro  01:00 A big THANK YOU! 01:35 Some quick stats from our year 02:24 The podcast journey 10:10 Personal Insights 16:22 Fun & lighthearted 22:07 Outro ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.