44. Tutts and Cwasonts

44. Tutts and Cwasonts

On this week's episode, Helene and Joella explore the role customers can play in creating waste within a business, discussing whether it's something that can be controlled and why the challenges differ between cafés and restaurants. They also unpack a slightly questionable—but maybe justified—dine-and-dash moment, debate who should foot the bill when mistakes happen, and discover that navigating Canadian culture can be just as challenging as navigating hospitality, especially when it comes to common every day words that are not easy to say with a different accent.

43. Ciao Bella

On this week’s episode, Joella returns from 10 days in Italy with plenty of stories to share—from unforgettable meals and memorable experiences to observations on hospitality culture abroad. Together, Helene and Joella explore the slower approach to dining in Italy, where meals are centred around experience rather than fast-paced act of turning over tables. Of course, some things in hospitality prove to be universal, as Joella also recounts the familiar frustrations of customers sitting where ever they like, stealing tables, and disrupting server flow—no matter where in the world you are, annoying customers are everywhere.

42. I Just Farted

This week, Helene and Joella are bringing plenty of flavour to the conversation—equal parts exhausted, slightly salty, and ready to unpack the many characters that make up hospitality life. From the labels customers unknowingly earn to the pros and cons they bring to a business, this episode blends industry insight with the reminder that no matter how old you get...some things never stop being funny.

41. She Was Phemominal

On this week’s episode, Helene and Joella share stories from the first concert of the season, question whether “brain food” is really doing its job, and reflect on a week of customer interactions that left them wanting to ask, “Are you alright, love?" They also explore the delicate balance of saying “no” in hospitality, and how setting boundaries with customers can either risk losing business—or create stronger loyalty in the long run.

40. Our One Year-Aversary

On this week’s episode, Helene and Joella celebrate one full year behind the mic. Featuring special clips from listeners sharing what they love about the show, they take a nostalgic look back at favourite moments, memorable episodes, and the stories behind some of their most iconic sayings. From technological learning curves to standout segments, titles, and plenty of laughter created along the way, this episode is a celebration of how far they’ve come—and the community that has grown with them.