Ask Christa!
Summary In this episode of Ask Christa!, Christa answers a listener question about a manager who keeps asking different people the same question until he hears the opinion, number, or client story he wants. The episode explores why this behavior damages trust, undermines expertise, creates ethical risk, and teaches teams to go silent. It also offers practical steps for documenting patterns, responding with clarity, protecting data integrity, and escalating concerns when necessary. Key Takeaways • Shopping for answers is problematic for a business and for a team • Ignoring expertise in favor of a wanted-for answer means teams start to shut down • Employees should respond with documented, source-based answers and keep a record of repeated overrides of facts or numbers. • If the behavior creates compliance, ethics, client, or reporting risk, it may need to be raised beyond the manager. Additional Resources Berthet, V. (2022). The Impact of Cognitive Biases on Professionals’ Decision-Making: A review of four occupational areas. Frontiers in Psychology, 12, 802439. https://doi.org/10.3389/fpsyg.2021.802439 Hammond, J. S., Keeney, R. L., & Raiffa, H. (1998). The Hidden Traps in Decision Making. Harvard Business Review. search for easy articles about how to manage a boss who shops around for answers - Google Search. (n.d.). https://www.google.com/search?q=search+for+easy+articles+about+how+to+manage+a+boss+who+shops+around+for+answers&oq Wietrak, E. and Gifford, J. (2024) Trust and psychological safety: An evidence review. Practice summary and recommendations. London: Chartered Institute of Personnel and Development. --------------------- Ask Christa! Business Questions, Straight Answers, Real Impact © 2025 - Present Christa Dhimo in partnership with Impono LLC and 21st Century Strategies. Ask Christa! has a pending Trademark. All Rights Reserved. I record and produce my podcasts using Riverside and their music library for subscribers. Links: Ask Christa!: https://www.askchrista.com/ [https://www.askchrista.com/] Contact & Booking: https://christadhimo.com/ [https://christadhimo.com/] LinkedIn: https://www.linkedin.com/in/christadhimo/ [https://www.linkedin.com/in/christadhimo/] Disclaimer The Ask Christa! show is designed to provide accurate and practical insights into common business challenges and workplace issues. Dr. Christa Dhimo stands by the information she shares and the resources she provides; however, every situation is unique. Listeners are encouraged to use this podcast as a helpful resource while also seeking additional, qualified, professional advice, including but not limited to legal, financial, medical, or other professional advice, as warranted. Ask Christa! and its host disclaim liability for actions taken solely on the basis of the information provided here, especially if taken out of context.
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