How Agentic AI Enables More Predictive and Preventative SAP Support

Live from SAP Sapphire & ASUG Annual Conference: Customer Needs, AI in ECC, and Data Management

Send us Fan Mail [https://www.buzzsprout.com/2307117/fan_mail/new] In a live session at SAP Sapphire & ASUG Annual Conference, Geoff Scott, ASUG CEO & Chief Community Champion, was joined by SAP analysts Jon Reed and Joshua Greenbaum for a candid recording answer YOUR questions.  The three not only fielded inquiries submitted by conference attendees, but they also answered questions posed by audience members listening to their conversation.  Key Insights * The three thought leaders' "magic wand" wish for the SAP ecosystem  * Overcoming barriers to SAP's new vision of the "Autonomous Enterprises" * The challenges of managing AI agents Related Insights  * Read about BC Hydro's 10-project ERP overhaul [https://www.asug.com/insights/bc-hydros-10-project-erp-overhaul-what-it-took-to-bring-600-field-workers-into-a-unified-sap-environment] * Register for a June 11 ASUG Community Conversation focused on the highlights from SAP Sapphire & ASUG Annual Conference  [https://www.asug.com/events/sap-sapphire-asug-annual-conference-highlights-ai-roadmaps-and-whats-next]

SAP Chief Customer Officer Thomas Saueressig Reflects on SAP's API Policy, Autonomous Enterprise Vision, and Recent Acquisitions

Send us Fan Mail [https://www.buzzsprout.com/2307117/fan_mail/new] This week on ASUG Talks, SAP's chief customer officer joins the podcast, giving vital context to many of the announcements at SAP Sapphire & ASUG Annual Conference along with SAP's new API policy.  Key Insights * Context into SAP's API and ODP RFC Policies  * The impact of SAP's newest acquisitions * How SAP is helping its customer base prepare for its vision of the "Autonomous Enterprise" Related Content * Read highlights from the SAP executive Q&As given to the media and analysts at SAP Sapphire & ASUG Annual Conference [https://www.asug.com/insights/api-policies-platform-bets-and-pricing-models-sap-executives-face-the-press-at-sap-sapphire-asug-annual-conference] * Register for an ASUG Community Conversation on June 11 where we'll break down the key announcements from SAP Sapphire & ASUG Annual Conference--and how they impact customers' SAP investments [https://www.asug.com/events/sap-sapphire-asug-annual-conference-highlights-ai-roadmaps-and-whats-next]

Inside the 2026 SAP Sapphire & ASUG Annual Conference News and Announcements

Send us Fan Mail [https://www.buzzsprout.com/2307117/fan_mail/new] In Orlando last week at SAP Sapphire & ASUG Annual Conference, SAP announced a new, AI-focused vision for its customer base. This week on ASUG Talks, Jim Lichtenwalter, Senior Podcast Producer and ASUG Talks Host, is joined by Isaac Feldberg, ASUG Senior Editor, to break down the event's announcements and put them in context for ASUG members.  Key Insights  * What the new vision of the Autonomous Enterprise means SAP customers and their IT investments  * Our thoughts on SAP's decision to enable Joule agents and assistants for SAP ECC and hybrid SAP S/4HANA customers who have purchased RISE or GROW with SAP * More details around the updated SAP API policy Related Insights  * Read ASUG's deep dive into the conference's full list of announcements and news [https://www.asug.com/insights/sap-sapphire-sap-unveils-business-ai-platform-to-advance-the-autonomous-enterprise] * Learn more about the SAP API policy and its effects on customers  [https://www.asug.com/insights/saps-updated-api-policy-and-odp-rfc-enforcement-what-asug-members-need-to-know-now]

Key Trends Defining SAP Sapphire & ASUG Annual Conference 2026

Send us Fan Mail [https://www.buzzsprout.com/2307117/fan_mail/new] With SAP Sapphire & ASUG Annual Conference upon us, we dive into some of the key themes and announcements that are sure to be present at the event. This week on ASUG Talks, we'll not only touch on some vital SAP themes, but we'll also take a look at some recent ASUG content centered on those topics, and hear from SAP leaders.  Key Takeaways * Details about the new SAP API policy update  * How agentic AI is reshaping the SAP ecosystem  * Learn about the state of digital transformations in the ASUG community  Related Insights * Learn more about the updated SAP API policy [https://www.asug.com/insights/saps-updated-api-policy-and-odp-rfc-enforcement-what-asug-members-need-to-know-now] * Download the ASUG Research report "Navigating AI in SAP Landscapes: Adoption, Execution, and Value" [https://www.asug.com/insights/navigating-ai-in-sap-landscapes-adoption-execution-and-value] * Read about SAP's plans to acquire Dremio and Prior Labs [https://www.asug.com/insights/sap-to-acquire-dremio-and-prior-labs-bolstering-tabular-data-and-ai-capabilities] * Listen to ASUG Talks cover how agentic AI is reshaping enterprise architecture [https://www.buzzsprout.com/2307117/episodes/19027635] * Learn about how SAP is using agentic AI to improve its support offerings [https://www.buzzsprout.com/2307117/episodes/19105518] * Read about SAP's agentic AI strategy for commerce  [https://www.asug.com/insights/from-discovery-to-execution-inside-saps-agentic-ai-strategy-for-commerce] * Download the 2026 ASUG Pulse of the SAP Customer Research [https://www.asug.com/insights/asug-research-2026-pulse-of-the-sap-customer-research] * Read about King Arthur Baking's S/4 journey [https://www.asug.com/insights/how-king-arthur-baking-brought-its-people-and-over-two-centuries-of-tradition-into-sap-s-4hana] * Listen to how HP approached its S/4 migration  [https://www.buzzsprout.com/2307117/episodes/18741922-lessons-from-hp-s-sap-s-4hana-migration-journey.mp3?download=true]

How Agentic AI Enables More Predictive and Preventative SAP Support

Send us Fan Mail [https://www.buzzsprout.com/2307117/fan_mail/new] This week on ASUG Talks, we learn how SAP is evolving its support options, leveraging agentic AI to ensure support is predictive and preventative. This approach further enables customers as they seek to maintain organizational flexibility and contend with ever-changing business dynamics and socioeconomic disruptions.  Key Insights * SAP's support focuses in 2026 * Specific examples of how agentic AI is spurring support innovation  * Customer benefits stemming from agentic AI imbued SAP support  Related Insights * Read how Daimler Truck North America leveraged SAP Commerce Cloud to spur a 33% year-over-year in revenue increase  [https://www.asug.com/insights/at-daimler-truck-north-america-driving-e-commerce-transformation-with-sap-commerce-cloud] * Register for the ASUG Pre-Conference Seminars on May 11 to kick-start your week at SAP Sapphire & ASUG Annual Conference [https://www.asug.com/sap-sapphire-asug-annual-conference-2026-pre-conference-seminars]