Ep. 18 The Power of Employee Experience: Happy Employees = Happy Customers

EP. 20 The Doctor Who Wasn’t Me: Be Careful Who You Trust Online

This is personal. In this episode, I’m sharing my story, not just to defend my identity, but to protect you. ❗ Let this be clear: I do not ask for money. I do not start personal conversations in DMs. If it's not coming from my verified account, it’s not me. Someone created fake profiles pretending to be me, using my photos, my name, and even trying to copy my voice. All to deceive people online. ⏱️⏱️⏱️ Time Codes: 00:00 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1] – Intro 01:40 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=100s] – What is the next level of scams that are going around? 02:10 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=130s] – And the final goal? Always to ask for money 03:10 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=190s] – When I first realized they were stealing my image 05:10 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=310s] – It’s a bit like the Tinder Swindler 07:50 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=470s] – The woman who gave €10,000 to the scammers 16:53 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=1013s] – All the things I’ve been reported for (including child abuse) 19:50 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=1190s] – Why I decided to speak up in this episode 22:25 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=1345s] – How can you protect yourself? 26:20 [https://www.youtube.com/watch?v=UTCY4blA2JY&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=1&t=1580s] – Final warning: don’t trust what you see online I’ve built my name over 12 years of work and trust here in Dubai. No scammer will take that from me, or from you. 🔔 Subscribe to stay informed and safe, and to follow real stories from the world of aesthetics and beyond.

Ep. 19 Dubai's Top Beauty Expert Exposes Industry Secrets

In this episode of Beauty Talks, I sit down with Shirin, one of Dubai’s leading beauty and laser therapists, for an honest and insightful conversation about the world of aesthetic treatments, from behind the scenes. ✨ Whether you're in the beauty industry or simply curious about the trends and truths behind the scenes, this episode is packed with valuable insights and real talk. We cover everything from: ⏱️ 1:58 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=118s] – How Shirin got started in beauty therapy ⏱️ 3:59 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=239s] – Her favorite treatment and why ⏱️ 5:18 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=318s] – How our professions complement each other in scar management ⏱️ 10:05 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=605s] – Her top 3 beauty tips for everyone ⏱️ 11:44 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=704s] – Why more men are turning to aesthetic treatments ⏱️ 14:02 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=842s] – The real secret to retaining patients ⏱️ 17:49 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=1069s] – What’s next in her career ⏱️ 19:10 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=1150s] – Why the work environment and trained staff are everything ⏱️ 21:10 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=1270s] – How she uses social media to grow her business ⏱️ 26:20 [https://www.youtube.com/watch?v=0nj1zYvvvVk&list=PLuvTiy8S_WKhxHscySxUgmFb6ogaS3Kr3&index=2&t=1580s] – When she says no to a treatment – and why ✨ Whether you're in the beauty industry or simply curious about the trends and truths behind the scenes, this episode is packed with valuable insights and real talk. 📲 Follow us on Instagram for more behind-the-scenes content, updates, and aesthetic tips: @drmatteovigo @shereenhafiri.official 🔔 Subscribe and turn on notifications so you don’t miss upcoming episodes featuring top experts and fresh perspectives from the world of aesthetic medicine.

Ep. 18 The Power of Employee Experience: Happy Employees = Happy Customers

🎙 In this empowering episode of Beauty Talks by Dr. Matteo Vigo, we explore the world of employee journeys — and how to elevate experience to excellence. ✨ Featuring: Ben Safra – Specialist in Customer, Employee & Brand Experience Today, we step outside the operating room to focus on what truly drives success in any clinic, hospital, or business: the experience. From staff to patients — how does employee well-being ripple outward and impact every interaction? Ben Safra, founder of Sensate, walks us through the importance of supporting your team throughout their entire journey within an organization. They discuss: ✅ What Sensate really does for teams ✅ The emotional side of medical care ✅ Real transformation through mindset, behavior, and skillset 🎯 Episode Highlights & Timestamps: 2:30 – How and why Sensate was born 4:54 – Standing out in a saturated industry: what truly sets you apart? 6:39 – Creating happy employees to build happy customers 11:50 – Building loyalty and trust with your team to strengthen client relationships 14:20 – The future of AI in business: tech can empower, but only humans create connection 20:30 – People forget what you say or do — but never how you made them feel 23:08 – Dr. Vigo shares how MIA redefined the aesthetic experience 27:12 – How Ben helped aesthetic clinics grow their patient base 33:21 – Why listening to your patients is the key to understanding what they really want ✨ Whether you run a clinic, a corporate office, or a hospital — it’s your people who create the experience. And experience is what builds trust.

Ep. 17 Expanding Excellence – How Dr. Vigo's Team Just Got Stronger

Beauty Talks – My Conversation with Dr. Carlotta Barbon In this episode of Beauty Talks, I sit down with Dr. Carlotta Barbon, a skilled and internationally trained plastic surgeon who recently joined our team in Dubai. From her early medical studies in Italy to advanced training in Switzerland, the U.S., and Sweden, Carlotta shares the experiences that shaped her path—and what led her to take on this new professional chapter with us. We discuss her passion for plastic surgery, her vision of individualized patient care, and the unique value she brings to our team. She also opens up about the human side of being a surgeon, the misconceptions she wishes to correct, and her advice for young doctors entering this field. 💡 Episode Highlights & Timestamps: 01:31 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=91s] – Who is Dr. Carlotta Barbon? Her background and first steps into medicine 01:55 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=115s] – From general medicine to plastic surgery: how the passion developed 02:21 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=141s] – Her international journey: Italy, Switzerland, the U.S., and now Dubai 03:45 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=225s] – Why she chose to join our team—and why we chose her 05:52 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=352s] – Her vision of plastic surgery 09:19 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=559s] – Her experience at La Clinic in Montreux and Akademikliniken in Stockholm 11:18 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=678s] – What Dubai represents for this next chapter in her professional journey 13:11 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=791s] – Dr. Carlotta’s role in my team 14:18 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=858s] – The person behind the surgeon 16:15 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=975s] – Common misconceptions about plastic surgery 17:17 [https://www.youtube.com/watch?v=lOHgzTzMphc&t=1037s] – Dr. Carlotta’s suggestion to young colleagues This is a thoughtful conversation about purpose, growth, and the global mindset needed to truly elevate patient care. I’m proud to welcome Carlotta to the team—and to share her story with all of you.

Ep. 16 It's Not Just The Mirror-The Psychology Behind Plastic Surgery

Not Every Patient Is Ready: The Psychology Behind the Scalpel with Dr. Matteo Vigo & Dr. Valeria Risoli In this thought-provoking episode of Beauty Talks, I sit down with Dr. Valeria Risoli, clinical psychologist and expert in body image and aesthetic-related mental health, to explore the often-overlooked psychological side of cosmetic surgery. Together, we dive deep into the emotional, cognitive, and cultural forces influencing why people seek aesthetic procedures—and why not every patient is truly ready. From social media pressure to body dysmorphia, we unpack the internal narratives that shape patient expectations and the ethical responsibility of surgeons and mental health professionals alike. We also reflect on stigma: not just around mental health, but also the emotional judgments patients face when choosing to undergo plastic surgery. ✨ Dr. Valeria brings clarity, compassion, and clinical perspective to every question—and this episode is essential listening for anyone working in (or considering) aesthetic medicine. 🎯 Episode Highlights & Timestamps: 00:54 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=54s] – Dr. Valeria's journey into psychology 03:20 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=200s] – The main misconceptions patients have about plastic surgery 05:03 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=303s] – Dr. Valeria’s personal view on plastic surgery 10:45 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=645s] – The link between plastic surgery and mental health disorders 15:13 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=913s] – Accepting the aging process: psychological insights 16:56 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=1016s] – The risks of a money-driven aesthetic industry 20:27 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=1227s] – Aesthetic medicine as part of mental well-being 25:31 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=1531s] – The impact of social media on self-image 29:14 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=1754s] – Plastic surgery and minors: ethical concerns 35:20 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=2120s] – Why plastic surgery should be an individual decision, not a couple’s choice 47:05 [https://www.youtube.com/watch?v=Cygb9SrCEPo&t=2825s] – The stigma around seeing a psychologist or plastic surgeon This episode is for professionals, patients, and anyone curious about the deeper motivations behind beauty—and the responsibility that comes with shaping how we see ourselves. 📍 Follow me on Instagram: @drmatteovigo