What AI Actually Looks Like at a Community Bank

What AI Actually Looks Like at a Community Bank

What does AI adoption actually look like inside a community bank? Michael Purifoy, chief treasury and digital banking officer at VeraBank, joins Adam Blue at Q2's CONNECT 26 conference for a candid, on-the-floor conversation about where the technology is earning its keep and where the real work is still ahead. From an 18-month process mapping exercise that surfaced two years of workflow debt, to the harder challenge of helping employees see change as an opportunity rather than a threat, Michael shares what disciplined, customer-first AI deployment looks like in practice. Related Links Introducing Q2 Assistant [https://www.q2.com/blog/ai-that-fits-the-way-banking-works] AI for Everyone [https://www.q2.com/ai-for-everyone] "Headshot" by Rita Bullwinkel [https://www.goodreads.com/en/book/show/174156218-headshot]

Grow the Pie: AI, Lending, and the Credit Gap

Adam Blue talks with Bill Gravette, GM of Symphonix at Q2, about what happens to the loan process when AI enters the picture. From document processing and credit memos to alternative data and fair lending, they dig into where AI is already earning its keep in credit decisioning and why the loan officer, far from being replaced, may be one of the biggest beneficiaries. Related Links "Start at the Fuzzy Edges: A Practical AI Strategy for Lenders," Giridhar Thoopurani and Bill Gravette [https://www.linkedin.com/pulse/start-fuzzy-edges-giridhar-thoopurani-vdfrc/] "The AI Adoption Journey: A Survey of Credit Union Leaders," Filene [https://www.filene.org/reports/the-ai-adoption-journey-a-survey-of-credit-union-leaders] AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] Symphonix [https://symphonix.com/] "The Minority Report," Philip K. Dick [https://youtu.be/_Il4Qb4CozM?si=7rbh7c58_8xs4oOj] "Minority Report," Steven Spielberg [https://www.imdb.com/title/tt0181689/]

When the Robot Gets the Keys

AI is moving fast, but banking has to move with care. In this episode, Adam Blue talks with Q2 Chief Information Security Officer Beth Anne Bygum about the difference between AI that's interesting and AI that's ready for the real world. Related Links AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] Brick [https://youtu.be/d9xjSoIyE-4?si=R8ySflLMPyPrZr4d]

Beyond the Chatbot: AI and the Future of Digital Banking

In the past couple of years, AI conversations at financial institutions have changed from "should we?" to "where should we next?" Adam Blue and Corey Gross discuss how banks and credit unions can move from broad experimentation to focused AI investments that align with their strategy in areas like operational workflows, fraud prevention, and support resolution. Related Links AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] The 36th Chamber of Shaolin [https://youtu.be/dx43uPkFwTY?si=3WoiNSMJgKp6q43w]

The Human Side of AI Transformation

AI is changing how work gets done, but the most important question may be what it allows people to do better. In this episode of Cut to Context, Q2 CTO Adam Blue talks with Chief People Officer Kim Rutledge about how the role AI plays in the workday, including employee uncertainty, the value of judgment, and how automation can create more space for meaningful work. Related Links AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] "Aladdin Sane" by David Bowie [https://youtu.be/so_BjDt_Mes?si=4DXKP79kL38E8CTA]