43| The Client Retention Secret No One Talks About

43| The Client Retention Secret No One Talks About

If a client has ever told you, "I love the way you style my hair, I just could never do this at home"… That's not a compliment. It's a red flag. And it might be quietly costing you your best clients. This episode is for you if you've ever had a client who loved their cut in the chair, went quiet for a few weeks, and then just... stopped booking. You never got a complaint. You never got a reason. They just disappeared. 👉 It's not because they didn't love your work. 👉 It's not because they found someone cheaper. 👉 It's because of something that happens the second they walk out your door — and most stylists never think to fix it.    What You'll Learn in This Episode 1️⃣ The "Compliment" That's Actually a Retention Red Flag I break down why "I love it, I just can't do it myself" is one of the clearest warning signs in the industry, and why the real test of a great haircut isn't how it looks walking out of your salon. 2️⃣ How to Become a "Beauty Detective" With Every Client I walk you through the method I use to find out exactly what's really happening with a client's hair at home, from their tools to their products to their day-to-day life, so you know precisely what to teach them and how. 3️⃣ The Simple Follow-Up Habit Most Stylists Skip I share the one thing I do after the appointment that's quietly been one of the biggest reasons I've built a long-term, loyal clientele, and why it works even better than you'd expect.  A Mindset Shift to Take with You Client retention isn't just about the cut. It's about what happens after your client leaves your chair, and whether they can succeed with their hair on their own. I also talk about my free workshop, where I share the three things that made the single biggest difference when I rebuilt my business in six months, going from an empty chair to a fully booked chair. If you want that breakdown, grab your spot below. Xo, Sherri ✂️   Grab Your Free Spot in the Workshop → The 3 Things That Took Me from an Empty Chair to a Fully Booked Chair in 6 Months: From Empty to Fully Booked Workshop [https://www.onpointhairbysherri.com/from-empty-to-fully-booked-workshop] Want more? Visit my website👉 https://www.onpointhairbysherri.com   Connect with Sherri: sherri@onpointhairbysherri.com

42| Before You Say Yes to That Client: 3 Consultation Red Flags Every Hairstylist Should Know

Before You Say Yes to That Client… Have you ever been halfway through a service and thought, "I wish I had never started this." Every hairstylist has experienced that sinking feeling at least once. Sometimes it isn't about whether you have the technical skills to perform the service. It's about recognizing the warning signs before you begin, setting realistic expectations, and having the confidence to protect both your reputation and your peace of mind. In this episode, I'm sharing a real story that reminded me why trusting your instincts is one of the most valuable skills you can develop behind the chair. I'll walk you through three consultation red flags that can help you avoid difficult situations, build stronger client relationships, and confidently say yes to the right clients. In This Episode, You'll Learn: • How to recognize consultation red flags before they become costly mistakes. • Why listening to a client's body language is just as important as listening to their words. • How to identify when a client isn't trusting your professional expertise. • Why saying "no" to the wrong client creates room for the right clients. • How trusting your instincts can protect your confidence, your reputation, and your business. Ready to Build a Fully Booked Chair? Building a successful business isn't about saying yes to every client. It's about attracting the right clients and creating a business you love. I'd love to invite you to watch my FREE masterclass: How I Went from an Empty Chair to Fully Booked in 6 Months (and the 3 Things I Did That Made the Biggest Difference). Inside, I'll share the exact mindset shifts and business systems that helped me rebuild my clientele, build a fully booked chair, and create a profitable business behind the chair. 🎥 Click the link here- Empty to Fully Booked Workshop [https://www.onpointhairbysherri.com/fully-workshop]   If you enjoyed this episode, here are a few more conversations I think you'll love: 🎧 #3- The Power of a Consultation-How to Turn First Time Clients into Lifelong Clients 🎧 #16- Client Consultation: The Step-by-Step Plan to help Keep Clients Coming back 🎧 #27-Hair Consultation Tips: How to Guide Your Client to the Right Style Even When They Want Something else   If this episode encouraged you, I'd be so grateful if you subscribed to the podcast, left a review, and shared it with another hairstylist who could use a little encouragement today.

41| The Three Lies Hair Stylists Tell Themselves and How to Stop believing Them

Have you ever caught yourself thinking... "I'm not good enough." "Everyone else is doing better than me." "Maybe I made the wrong decision." If so, you're not alone. As hairstylists, the hardest conversations we often have aren't with our clients. They're the conversations we have with ourselves. In this episode, I'm sharing three of the biggest lies I see hairstylists tell themselves and, more importantly, how to replace them with thoughts that build confidence instead of tearing it down. We'll talk about why learning your craft feels uncomfortable, how comparison steals your confidence, and what to do when you start questioning whether you're really cut out for this career. If you've been feeling discouraged, overwhelmed, or stuck, this episode is here to remind you that your current circumstances don't define your future. In this episode, you'll learn: • Why feeling uncomfortable doesn't mean you're failing • How to stop comparing yourself to other hairstylists • Why your mindset matters just as much as your technical skills • Practical ways to change your self talk and build confidence • How to stop questioning yourself and start creating a plan for success   If you enjoyed this episode, here are a few more conversations I think you'll love: #21-Why Hairstylist Think about Quitting and What Most Don't See Yet #18- Emotionally Drained behind the Chair? How Hair Stylists Prevent Burnout and protect Their Energy #8- Hairstylist Encouragement Remember Why You Started behind the Chair   If this episode encouraged you, I'd be so grateful if you'd subscribe, leave a review, and share it with another hairstylist who needs to hear this today. Ready to build a fully booked chair? If today's episode encouraged you, I'd love to invite you to watch my free masterclass: How I Went from an Empty Chair to Fully Booked in 6 Months (and the 3 Things I Did That Made the Biggest Difference) Inside, I'll walk you through the exact mindset shifts and business strategies that helped me rebuild my clientele and create a consistent, profitable business behind the chair. You can watch it for free here: Empty to Fully Booked Workshop [https://www.onpointhairbysherri.com/fully-workshop] Want more? Everything else — the podcast, courses, and free resources — lives at https://www.onpointhairbysherri.com   Connect with Sherri: sherri@onpointhairbysherri.com

40| 3 Habits That Could Change Your Business in the Next 30 Days

Episode 40: 3 Habits That Could Change Your Business in the Next 30 Days What if growing your clientele faster isn't about finding a new marketing strategy, posting more on social media, or working longer hours? What if it's about a few simple habits that most hairstylists overlook? In this episode, I'm sharing three habits that helped me take ownership of my business, make better decisions behind the chair, and create more opportunities for growth throughout my career. These aren't flashy strategies. They're simple actions that can help you build momentum, increase confidence, and start treating your chair like the business it truly is. In this episode, you'll learn: *  Why knowing your numbers can completely change the way you make decisions in your business *  How to stop seeing gaps in your schedule as a problem and start seeing them as opportunities *  Why the way you show up each day impacts your confidence, consultations, client experience, and income *  How small habits practiced consistently can lead to big results over time If you've been frustrated because your books aren't growing as fast as you'd like, this episode will help you shift from reacting to your business to leading it.   👉If you're ready to stop guessing and get clear on what to focus on next, I've made the replay of my Fully Booked Chair Workshop available for you. Inside the workshop, you'll learn: • What's really keeping many hairstylists stuck • How to identify what stage of business growth you're in • What to focus on next to build a more consistent clientele • How to create a roadmap toward a fully booked chair Plus, you'll receive the Fully Booked Chair Self-Assessment and 30 Day Chair Building Action Plan. Watch the workshop here :Empty to Fully Booked Workshop [https://www.onpointhairbysherri.com/fully-workshop]   Connect With Me If you enjoyed this episode, I'd love for you to subscribe, leave a review, and share it with another hairstylist who could use a little encouragement today. Instagram: @onpointhairbysherri Website: www.onpointhairbysherri.com

38| Struggling to Build a Clientele? Do This First

If you're struggling to build a clientele, before you worry about social media, marketing, or getting more clients in your chair, there's one question I think you need to ask yourself first. Where are you right now? Not where you want to be. Not where the stylist on Instagram is. Not where your mentor is. But where YOU are in your hairstylist journey One of the biggest mistakes I see hairstylists make is trying to build a business based on where they wish they were instead of where they actually are. When we skip this step, it often leads to frustration, overwhelm, burnout, and chasing strategies that aren't right for the stage we're currently in. In this episode, we're taking a step back and having an honest conversation about where you are in your career and what you should be focusing on next. We'll talk about: *  The brand-new stylist who needs experience, confidence, and guidance. *  The stylist who has been behind the chair for a while but feels stuck and isn't seeing the growth they hoped for. * The stylist who is rebuilding after a move, life change, or starting over in a new salon. Because each of these stylists needs something different. The advice that helps one stylist grow can keep another stylist stuck. By the end of this episode, you'll have a better understanding of where you are in your journey, what you should be focusing on right now, and how to move forward with more clarity and confidence. In This Episode You'll Learn: * Why more marketing isn't always the answer * The question every hairstylist should ask before trying to get more clients * How to identify where you are in your hairstylist journey * What brand new stylists should focus on first * Why some stylists feel stuck even after years behind the chair * How to approach rebuilding your clientele with intention * Why different stages require different strategies If you are wanting to get clear on what you need to be doing to start building a fully booked chair, I have created something for you. 👇 Join Me for My Free Fully Booked Chair Workshop If you've been feeling overwhelmed, frustrated by inconsistent bookings, or unsure what you should be focusing on next, I'd love to invite you to my free Fully Booked Chair Workshop. Together, we'll help you identify where you are in your hairstylist journey, what's keeping you from moving forward, and what to focus on next so you can build a more consistent clientele and a career you love. Reserve your seat here: The Fully Booked Chair Workshop [https://www.onpointhairbysherri.com/the-fully-booked-chair-workshop] Here are some other episodes that will be super helpful for you as well: 🎧 Episode 1: How I Rebuilt My Clientele 🎧 Episode 33: Lessons Learned from Rebuilding My Business