The trust gap: Why crisis communications need a reset

The trust gap: Why crisis communications need a reset

In this episode of Discover Resilience, we sit down with Andrea Davis, President and CEO of The Resiliency Initiative and a recognized leader in emergency management, to explore why crisis communications often fail when communities need them most. Drawing on experience spanning FEMA, the American Red Cross, Walmart, Disney, and more, Andrea shares lessons learned from some of the most complex disasters and response efforts of the last two decades.The conversation examines the growing challenges of misinformation, fragmented trust, and changing communication habits, and why organizations can no longer rely on outdated approaches to reach the people they serve. Andrea offers practical guidance on building trust before a crisis occurs, understanding how different audiences consume information, and strengthening collaboration between public and private sector partners. Along the way, we also talk about rescue pets, traveling cats, Disney cast members, and the surprising moments that make us question whether we’re really adults after all.

From crisis response to resilience: Creating a smarter wellness check playbook

In this episode of Discover Resilience, we sit down with Everbridge Senior Technical Account Manager Tom Osial to explore what makes an effective employee wellness check program. From designing scalable playbooks and improving situational awareness to balancing duty of care with operational realities, Tom shares practical lessons from years spent supporting organizations through major disruptions, severe weather events, and crisis response scenarios.The conversation dives into the questions organizations should — and shouldn’t — ask during a wellness check, why chasing 100% accountability can sometimes miss the bigger picture, and how even simple outreach can strengthen trust and resilience across the organization. Along the way, we also cover Taylor Swift, Weird Al, butter chicken, and everyone’s ideal last meal.

The warning signs we ignore: Moving from reaction to prevention

Recorded live on stage at Discover Resilience 2026, Shay Bond and Casey Daghigh sit down with Chris Grollnek for a conversation about workplace violence prevention, crisis leadership, preparedness, and communication under pressure.Chris shares lessons from decades of experience helping organizations identify warning signs earlier, strengthen preparedness, improve training, and respond more effectively when high-pressure situations unfold. The discussion explores what organizations often misunderstand about active threats, where communication breaks down during a crisis, and how leaders can shift from reactive response to meaningful prevention.This special episode was recorded in front of an audience at Discover Resilience 2026 in Chicago.

The power of partnership in critical moments

In this episode of Discover Resilience, we sit down with Mara Croce, Senior Account Manager at Everbridge, to explore the role of partnership in supporting today’s security and resilience leaders. Drawing on her experience working with large, complex organizations, Mara shares how she helps customers navigate high-pressure situations—where speed, accuracy, and confidence in data are critical to keeping people safe.Through real-world examples, she highlights how simplifying processes, strengthening data integrity, and building trust can significantly improve outcomes when it matters most. This conversation offers a behind-the-scenes look at how strong partnerships—especially in moments of disruption—enable organizations to respond faster, act smarter, and build lasting resilience.

The art of knowing what matters: Risk intelligence in action

In this timely episode of Discover Resilience, we sit down with Zachary Nelson, Manager of the Everbridge Global Insights team, to break down how organizations can turn overwhelming volumes of information into clear, actionable intelligence. From a fast-paced and lighthearted opener to a deeply strategic discussion, Zach walks us through the full risk intelligence lifecycle and explains how each stage plays a critical role in helping organizations stay ahead of disruption. He brings this framework to life by applying it directly to the ongoing Middle East conflict, offering a real-world lens on how intelligence is gathered, validated, and transformed into decisions that protect people and operations.Zachary also provides a comprehensive readout of the most significant global risk events shaping 2026 so far giving listeners much-needed context in an increasingly volatile environment. At a time when organizations are hungry for clarity, this episode delivers both immediacy and depth, highlighting not only what’s happening around the world, but how resilience leaders can interpret and act on it.