Behind the Scenes of Award-Winning Customer Support at SIOS

Behind the Scenes of Award-Winning Customer Support at SIOS

In this episode of Don’t Fail Me Now, Dave Bermingham speaks with Sandi Hamilton, Director of Product Support at SIOS Technology, about building and leading a global 24x7 customer support team. They discuss prioritizing critical outages, maintaining calm under pressure, collaborating across engineering and product management, and why the human element remains essential even in the age of AI. https://us.sios.com/ [https://us.sios.com/]

Protecting the Protectors: High Availability for Security and Compliance Platforms

Security and compliance platforms are designed to safeguard your organization, but what ensures their availability when infrastructure fails? In this episode of Don’t Fail Me Now, host Dave Bermingham is joined by Justin Chandler, Senior Solutions Engineer at Cimtrak / Cimcor, Inc., to explore how file integrity monitoring, compliance automation, and high availability work together to eliminate blind spots. From reducing alert fatigue and enforcing secure configuration baselines to preventing data loss during outages, Justin explains why resilience must extend to the very systems responsible for monitoring your environment. The conversation also dives into trends in automation, containerization, and DevSecOps, and why continuous compliance and real-time enforcement are becoming essential in today’s always-on IT landscape. https://www.cimcor.com/ [https://www.cimcor.com/] https://us.sios.com/ [https://us.sios.com/]

SIOS Partnerships (with Harry Aujla & Kelly Burke)

Harry and Kelly take listeners inside the SIOS partner ecosystem, from cloud alliances with Microsoft, AWS, and Google Cloud to meaningful collaborations with strategic ISVs like Exabeam, Milestone, and Cimcor. They discuss how SIOS onboards and supports new partners, share lessons learned from years of building successful integrations, and highlight where partner-driven innovation is headed next—including opportunities in AI, hybrid cloud, and edge computing. The episode wraps with practical advice and favorite success stories that showcase the real impact of strong partnerships.

Common Customer Misconceptions (with Greg Tucker)

High availability (HA) and disaster recovery (DR) are often misunderstood.  Greg Tucker unravels common customer misconceptions about HA/DR—from overestimating what cloud providers guarantee to misjudging the complexity of solutions like SQL Server Always On Availability Groups. Greg shares real examples of avoidable mistakes, explains how SIOS helps customers rethink their HA/DR assumptions, and offers practical advice for IT leaders looking to make informed, resilient infrastructure decisions.

DataKeeper (with Joey D'Antoni)

SIOS DataKeeper delivers fast, reliable block-level replication for high availability (HA) without relying on shared storage. Joey D’Antoni breaks down the real-world problems DataKeeper solves for businesses modernizing the HA architecture. Joey compares DataKeeper to traditional SAN-based clustering, explores key considerations for cloud deployments, and explains how DataKeeper enables resilient hybrid and multi-cloud architectures. He also shares insights on evolving trends in storage replication and high availability for SQL Server. A must-listen for teams modernizing their HA strategy.