How Failure Can Lead to Huge Success | Josh Oberlander - Ep 18

How Failure Can Lead to Huge Success | Josh Oberlander - Ep 18

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Josh Oberlander, co-founder of Detect Auto, sits down with Tonnika Haynes and Ash Kaplan to share his unconventional path into the automotive industry, including how failed ventures and persistent learning led him to build software that makes shops more efficient. Josh talks about the importance of mentorship and coaching—how having the right guidance can help you focus on what really matters in growing your business. The episode rounds out with an honest discussion about balancing entrepreneurship with life’s pressures, and Josh introduces some exciting new tools from Detect Auto designed to help shop owners build consistency and deeper customer relationships. Timestamps: 00:00 – Kicking Off: Why Your Business Is Your Lifeline 01:44 – Meet Josh Oberlander: From Trees to AI Tools 02:38 – The Hard Road: Failure, Pivoting, and Finding the Right Problem 04:44 – Building the Team: Partnering with "Brainiacs" 06:26 – Lessons from Selling to Real Shops (and Failing Fast) 09:14 – First Success Stories: Finding Shops Willing to Take a Chance 10:07 – What Entrepreneurs Really Underestimate 11:16 – Industry Respect: How Josh’s Perspective Changed 12:09 – The Trust Issue: Why Car Repairs Need More Love 14:19 – Starting a Business Scared? Real Talk from the Trenches 17:05 – Wearing All the Hats: The Truth About Going Solo 18:03 – Shifting from Fear to Excitement as You Grow 19:36 – The Power (and Price) of Coaching & Mentorship 21:51 – You Don’t Need a Fancy Coach to Level Up—Best Practices & Books 23:48 – Why Focus Wins: Consistency, Habits, and Not Burning Out 25:59 – Small Habits, Big Impact: The Magic of “Making Your Bed” 28:26 – Motivation, Mindset, and Getting Real About Priorities 32:01 – Don’t Let Social Media Rush Your Timeline 35:49 – Building a Business That Lets You Be Present for Life 39:01 – What’s Next for Detect Auto? AI, Tools, and 1-Year Plans 41:22 – Will AI Replace Service Advisors? The Real Answer 43:05 – How Relationship Building Wins Over Tech 44:38 – Josh’s Live Pitch: What Detect Auto Actually Does 49:34 – Maintenance Sales: Why Most Shops Get Stuck (and How to Fix It) 54:53 – Training, Coaching, and Raising the Industry Standard 56:09 – Tech Teaser: Tackling Language Barriers & Inspection Apps 60:34 – Try Detect Auto Free + Final Words from Tonnika & Josh

How to Build a Team That Doesn't Need You Every Minute | Brandon Steckler - Ep 17

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika Haynes and Brandon Steckler talk leadership, technician training, and the messy but beautiful journey of managing a team. They bring up the challenges techs face when moving into ownership and leadership roles, the importance of building standard operating procedures to turn mistakes into teachable moments, and why raising up the next generation means focusing less on judgment and more on mentorship. Timestamps: 00:00 – Balancing helping vs. enabling: How to stop being a crutch for your team 01:32 – Early career: From dealership routine to independent challenges 03:02 – Rapid growth, confidence, and being humbled by new experiences 04:32 – The importance of mentorship and finding your “Jim Morton” 07:00 – Becoming the teacher: Facing nerves and winning over your peers 08:22 – Explaining things differently: The power of analogies in learning 09:40 – Training new techs: Building a shop “bootcamp” for growth 10:54 – Managing personalities: From future prodigies to lovable pains 13:11 – Why investing in young staff pays off (despite the daily chaos) 14:52 – Hard truths about leadership and letting go of micromanagement 15:49 – Turning losses into SOPs: Learning from mistakes as a team 17:01 – The importance of asking instead of always answering 17:58 – Becoming a student again: Leveraging Audible and ongoing learning 20:26 – Redefining shop culture for Gen Z techs 22:55 – “Raising” techs vs. just hiring: Creating a rewarding path 23:55 – Progression, promotion, and transferable skills for your team 25:05 – Why today’s tech workforce is lost, not lazy 28:24 – Finding purpose in mentorship and building shop legacy 31:00 – On the road, new classes, and giving back to the industry 33:55 – Building a leadership blueprint—with a little tough love

Why Most Shop Owners Stay Stuck | Jimmy Lea - Ep 16

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika Haynes Downshifts with Jimmy Lea, Vice President of Business Development at The Institute for Automotive Business Excellence, to talk about the real journey of becoming a successful shop owner. Jimmy breaks down the importance of bringing value whether you’re on stage speaking or working with your team at the shop. He shares how coaching can transform not just your business but your life, giving practical advice on moving from chaos to control and learning to delegate effectively. Timestamps: 00:00 Bringing Value vs Chasing the Spotlight – The Key to Longevity 02:13 The Recharge Routine: Thriving as an Industry Extrovert 04:04 Honing Your Craft: Speaking, Coaching, and Constant Growth 06:03 Connecting with Your Audience: The Secret Sauce of Great Presenters 07:45 Daily Mindset Practices for Owners & Leaders 09:09 Jimmy's Journey from Call Tracking to Industry Rockstar 13:43 Nailing Your Niche: How to Stand Out & Grow in the Automotive Space 16:18 Why Shop Owners, Service Advisors, and Trainers All Need to Bring Value 21:28 The Power of Coaching: Why You Can’t Afford To Go It Alone 26:06 Technician to Owner: The Real Phases of Shop Leadership 30:25 From Chaos to Control: The Blueprint for Scaling & Letting Go 34:52 Delegation and Team Building – Getting Out of Your Own Way 35:10 The Real Payoff: How Coaching Impacted Tonnika Haynes’ Team and Life 40:06 Raising Labor Rates, Elevating the Industry & Gaining Community Respect 43:00 Trade Schools, Teen Techs, and Changing Perceptions 51:10 Shop Lessons vs College Degrees – Real-World Business Smarts 58:07 Final Takeaways: Coaching, Mindset, and Rethinking What “Success” Looks Like

Boobs, Business & Building Culture That Lasts | Benjie Burris & Callie Johnson - Ep 15

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this crossover episode, Tonnika Haynes partners with Mike Allen and Confessions of a Shop Owner [https://open.spotify.com/show/7AZfTRryKVAabqPo36ix5h] for a special preview of the upcoming ASTA Expo in Raleigh, NC this September. Together, they’re joined by ASTA Board Member and shop owner Benjie Burris, along with his daughter Callie Johnson, ASTA’s new Membership & Events Manager, to break down what makes the Expo such a standout event and how strong shop culture creates lasting success—both in business and beyond. The conversation explores the importance of showing up for your local community, building real and authentic relationships, and how consistent involvement and giving back have fueled long-term growth and meaningful connections. They also share firsthand experiences from past ASTA Expos, highlighting the unique, inclusive atmosphere and the way real conversations at the event can shape both careers and lives. And yes—you’ll also hear the story of how Benjie met his wife. Let’s just say it’s one of those stories you won’t see coming. Learn more about the ASTA Expo and how you can be there HERE [https://astausa.org/pages/asta-expo] Timestamps: 00:00 The funniest icebreaker ever (yes, fake boobs are involved) 00:53 Live from Fueling Connections 2026 – ASTA at UTI Mooresville 02:22 Audio chaos: Why your own tools matter (and how NOT to record a podcast) 04:10 The rise of Downshift and the weirdness of being told “I listen to your podcast!” 05:03 Social media hacks: Engagement, trolls, and managing the comment chaos 09:19 A blueprint for a family-run business culture that actually works 10:29 Turning community support into real shop growth (and why service matters) 13:42 Small steps, big progress: Building a shop “patch by patch”1 4:42 The real reason community work succeeds (hint: It can’t be faked) 18:25 Real talk on supporting schools, teachers, and being boots-on-the-ground 22:22 Dealing with “big city” demands and setting shop boundaries 23:46 ASTA’s new Membership & Events Manager shares social media tips 26:53 The ASTA Expo: Networking, parties, and the least clicky vibe in the industry 28:29 Conversations that change careers—and lives 30:46 Competitors or community? Why ASTA shops help each other 32:07 Going from local to international—how ASTA keeps its family feel 36:04 Must-attend classes, what’s next for ASTA, and seriously, don’t miss the hospitality suite

Build Your Shop, but Don’t Forget to Build a Life | Greg Buckley - Ep 14

Consistency is key - heard that! But, consistency is HARD. That's why I gave up on trying and let the experts handle it. Detect Auto. Let them clean up your estimating process and raise your ARO - like they did for me! CLICK HERE TO BOOK A DEMO [https://www.detectauto.com/] In this episode, Tonnika and Greg Buckley talk about about the challenges and rewards of running a family business in the automotive industry. Greg shares how health struggles led to a period of self-reflection and stepping back from day-to-day shop operations, only to discover the importance of finding new purpose through nonprofit work. Tonnika also reflects on the influence of her entrepreneurial family and emphasizes the value of building strong, empowered teams—both in the shop and beyond. Timestamps: 00:00 Why wait to live? Enjoying life before retirement 03:05 Getting hands-off with the shop – and how that backfired 04:16 Health scares, stepping back, and losing your sense of mattering 06:33 Rediscovering purpose through nonprofit work 08:00 The powerful impact of giving back: Charity, YMCA, Autism Delaware 11:07 Letting go as a parent and a shop leader – joy and heartbreak 13:10 How real leadership boosts your shop’s KPIs 14:11 Building a winning team by putting people in the right positions 15:04 Why Grandma was the ultimate motivational coach 17:16 Family hustle: Lessons from generations of business legacy 20:05 Getting fired by your own family (and other shop stories!) 24:31 When growth brings new problems (and how to solve them) 26:02 The fine line between great service and setting boundaries with customers 29:32 The heartbreak and lessons of closing the family shop 31:42 Wild shop promos: Parties, hot dog carts, and building community 33:56 The secret: Leading with empathy, not the iron fist 35:28 Making work really work for your team (4-day weeks & real life outside the shop) 36:33 Empowering your team to thrive and need you less 38:08 Rebuilding your social circle and connections in the digital age 42:15 The importance of “entering the room” even when you doubt yourself 46:07 Why representation matters in the industry and mentoring the next generation 48:58 Playing the long game: Using your voice for good 55:52 Finding your passion outside the shop – and how to get started 59:05 How to finish strong – and live out loud, guns blazing