The Business Side of Events Nobody Talks About with Stuart Ruff-Lyon

After Show: Event ROI, Relationship Capital & Did She Actually Cancel Christmas?

Yes. She canceled Christmas. And she went to Waffle House instead of making Swedish pancakes. But before we get there — this aftershow is one of the most dense, useful, and occasionally unhinged episodes we've done. Christine Martin is back, and we go deep on the things that didn't fit in the main episode: speaker management truth bombs, post-event metrics that actually matter, a tax crash course event pros desperately need, road warrior travel hacks that will change how you pack, and the crowdsourced audience questions that somehow led to a story about AI agents auditing people's garage sales. Christine has attended, spoken at, and worked conferences and trade shows for 30+ years. She is a senior solutions consultant at Avalara, a road warrior with more flight miles than most event pros I know, and in this Mother's Day special — also my mom. Which means this aftershow goes places no other event podcast has gone. Including: the Christmas she canceled and the year she gave her work friends huckleberry jam and "bottle condoms" as Christmas gifts. There is real strategy in here, I promise. But there's also a story about an Indiana tax auditor who went on vacation, picked up a gift shop catalog, and triggered a full corporate audit. In this aftershow: * The speaker management question every event team should be asking — but never does * Why scan count is a vanity metric * Tax 101 for event pros * The road warrior travel hacks Christine swears by * What it actually takes to build a career in events as a single mom * The crowdsourced audience questions If you sponsor events, speak at them, plan them, or run a business that shows up at them — this is the aftershow you didn't know you needed. ⏱ TIMESTAMPS 00:00 — Welcome to the Aftershow: Meet Christine Martin (for anyone just joining us) 01:00 — When Christine knew Megan was going to make a career in events 05:00 — Career pivots: pharmacist → Belize → communications → public administration → event industry 08:00 — The most useful things Megan learned from watching Christine work (and she actually gives Christine credit for them) 14:00 — Single mom on the road: when is it worth it, how to find balance, and the Sister Wives theory 22:00 — Road warrior travel hacks: the Paris-to-Mumbai story, hidden city ticketing, the double toiletry kit, bottle covers, and the travel power strip you need in your bag 30:00 — Speaker management secrets: what event teams get wrong, what makes Christine say yes to coming back, and why she hasn't seen session feedback in three years 42:00 — Post-event metrics that actually matter: 30/60/90 pipeline tracking, booth scan ROI, and why your event team should know the sales cycle length for the product they're supporting 55:00 — Tax 101 for event pros: registration fees and sales tax, VAT on international events, multi-state income tax exposure, 1099s for paid speakers, digital receipts, and the AI agents now used to audit garage sales 1:10:00 — Audience questions 1:30:00 — The Christmas she actually canceled (the full story, with context) 1:38:00 — Curiosity card: what would your home reveal about you? 🔗 LINKS & RESOURCES Subscribe to Event About It: https://eventaboutitpodcast.com [ https://eventaboutitpodcast.com] Submit a story or moment from the field: https://eventaboutitpodcast.com [https://eventaboutitpodcast.com ] Follow Christine Martin on LinkedIn: https://www.linkedin.com/in/christine-martin-9a02961/ [https://www.linkedin.com/in/christine-martin-9a02961/] Learn more about Avalara (tax compliance for event tech providers): https://www.avalara.com [https://www.avalara.com] Follow Megan on LinkedIn: https://www.linkedin.com/in/meganmartincmp [https://www.linkedin.com/in/meganmartincmp] Follow Megan on Instagram: ⁠@m2dynamics⁠ [https://www.instagram.com/m2dynamics] and ⁠@eventaboutit⁠ [https://www.instagram.com/eventaboutit]

Your Attendee Experience Is Being Graded By Someone Who Never Filled Out Your Survey

Your events are being graded in real time by attendees who will never fill out your feedback form, never tag you in a post, and never tell you what they actually thought. They'll just decide whether they're coming back. Today I brought one of them into the studio. Christine Martin has attended, spoken at, and worked trade shows and conferences for 30+ years — as a tax professional, a solutions consultant, a road warrior, and now as the woman on the other side of every event decision you've ever made. She's sat through your keynotes, walked your expo floors, stood in your speaker green rooms, and gone home deciding whether it was all worth signing off on again next year. She's also my mom. And for this Mother's Day special, she's finally on the record. This episode is for every event professional who says they design for the attendee — but has never actually asked one. Christine audits real event planning decisions in our game segment "Audit the Agenda," tells you exactly what she needs from event teams to succeed as a speaker, vents about the industry habits that have been driving her crazy for decades, and shares a memorable Vegas event story that I can only describe as... educational. No marketing spin. No industry politeness. Just 30 years of attendee experience, delivered directly. In this episode: * Why the most valuable attendee feedback you'll ever get is the kind that never shows up in a post-event survey * What experienced attendees and speakers actually want from your event team (and what's making them quietly opt out) * The real reason "same as last year" is costing you attendee retention and event ROI * What a tax pro thinks about your booth activation strategy — and whether it's actually generating pipeline or just foot traffic * The event in Las Vegas that involved a bush, a private party, and a badge check that did not go as planned If you design events, sponsor them, speak at them, or approve the budget for them — this episode will change how you think about attendee experience. ⏱ TIMESTAMPS 00:00 — Cold Open: "I've been in events since daycare"  01:04 — Guest Introduction: Meet Christine Martin  02:00 — The Marriott Headquarters Daycare Story (and the cover photo nobody saw coming)  03:45 — Game Segment: "Audit the Agenda" — a 30-year attendee audits your event planning decisions  17:00 — Vent of the Week: Hotel mix-ups, umbrella swag in the desert, and "Sally Events"  21:00 — Event About It: A Vegas party, a bush, and what actually drives people to your booth  24:00 — Episode Close + After Show Tease 🔗 LINKS & RESOURCES Subscribe to Event About It: https://eventaboutitpodcast.com [https://eventaboutitpodcast.com]  Submit a story or moment from the field: https://eventaboutitpodcast.com [https://eventaboutitpodcast.com]  Follow Christine Martin on LinkedIn: https://www.linkedin.com/in/christine-martin-9a02961/ [https://www.linkedin.com/in/christine-martin-9a02961/]  Learn more about Avalara: https://www.avalara.com [https://www.avalara.com]  Follow Megan on LinkedIn: https://www.linkedin.com/in/meganmartincmp [https://www.linkedin.com/in/meganmsquared/] Follow Megan on Instagram: @m2dynamics [https://www.instagram.com/m2dynamics] and @eventaboutit [https://www.instagram.com/eventaboutit] About Event About It Event About It is the podcast at the intersection of events, marketing, and business growth — where we prove that live experiences aren't just logistics, they're a growth channel. Hosted by Megan Martin, founder of M Squared Dynamics and one of the leading voices in event-led growth strategy. New episodes every other Friday. #EventStrategy #AttendeeExperience #EventMarketing #EventROI #EventPlanning #EventIndustry #EventLedGrowth #TradeShowStrategy #EventPros #MeganMartin #EventAboutIt #MothersDaySpecial

The Business Side of Events Nobody Talks About with Stuart Ruff-Lyon

It was the last day of RISKWORLD 2023. The show had been the best one yet. Danica Patrick was about to take the stage for the closing keynote. Then Stuart Ruff-Lyon got pulled from the show floor and walked, without explanation, to a room where the Chief of Police of Atlanta was waiting. Two miles away, there was an active shooter on the loose. Four hotels on lockdown. Two shuttle routes stopped. Nine thousand attendees in the building. In this Dynamic Dialogue After Show, Megan Martin and Stuart Ruff-Lyon go through the whole story, minute by minute, from the walk down that hallway to the decision to cancel the finale, to what RIMS did publicly afterward that the entire events industry should study and copy. But this episode is bigger than one incident. It is the full behind-the-scenes career of the person who turned a 60-year-old conference into a global brand, survived a ransomware attack on the morning of a show, led his professional association through a pandemic as board chair, and now oversees events, sales, and marketing for one of the most recognized societies in the world. This is what it looks like to go wide from the inside. What You'll Learn: * What was happening in the RISKWORLD command center in Atlanta that 9,000 attendees never saw * Why RIMS made their entire crisis after-action review public and what that decision cost them and gave them * How Stuart went from Director of Meetings and Events to Chief Commercial Officer at the same organization and what he had to learn that no job description ever mentions * The real story behind rebranding a 60-year-old conference, from the research and outside firms to the board conversation and the pandemic delay that almost derailed the launch * What RIMS' 365-day strategy actually looks like in practice, from selling next year's show before this year's show closes to building community beyond the four days on the floor * How RIMS thinks about event revenue as a percentage of total association income and what that accountability looks like for an event team * What event professionals fundamentally misunderstand about the business they are actually in * The one metric this industry is obsessed with that Stuart thinks tells us almost nothing (it is the room block and the reason will change how you think about destination ROI) * What association leaders say behind closed doors about events that never makes it into the conference presentation Resources Mentioned: * RIMS Active Shooter Resources and After Action Review [https://www.rims.org/activeshooter] — the full report Stuart references about the 2023 Atlanta incident, including the minute-by-minute after action review and RIMS' security enhancements * Comprehensive Risk Management Guide: https://www.asaecenter.org/about-us/news_releases/2024-news-releases/asae-collaborates-with-industry-leaders-to-produce-comprehensive-risk-and-crisis-management-toolkit-for-associations [https://www.asaecenter.org/about-us/news_releases/2024-news-releases/asae-collaborates-with-industry-leaders-to-produce-comprehensive-risk-and-crisis-management-toolkit-for-associations] * https://associationsnow.com/2023/05/how-one-association-handled-an-active-shooter-incident-in-conference-city/ * Adam Grant — Think Again [https://www.amazon.com/Think-Again-Power-Knowing-Dont/dp/1984878107] — the book Megan references in conversation with Stuart about rethinking assumptions Connect with Megan Martin: LinkedIn [https://www.linkedin.com/in/meganmartincmp] | https://msquareddynamics.commsquareddynamics.com [http://msquareddynamics.com] | @M2Dynamics on social media Connect with Stuart Ruff-Lyon: LinkedIn [https://www.linkedin.com/in/stuart-r-55b712175/] | RIMS.org [https://www.rims.org] Have an event story or a Vent of the Week worth sharing? Submit it at eventaboutitpodcast.com [https://eventaboutitpodcast.com] for a chance to be featured on a future episode. Until next time, stay curious.

When Hackers Hold Your Conference for Ransom with Stuart Ruff-Lyon

Everyone says celebrity keynotes are out. Data says audiences want practitioners, not personalities. So why is RISKWORLD, the world's largest gathering of global risk professionals, doubling down on names like Adam Grant and Michael Strahan? Because sometimes the data is right and your audience is the exception. And knowing the difference is exactly what separates an event operator from a Chief Commercial Officer. In this episode of Event About It, host Megan Martin sits down with Stuart Ruff-Lyon, Chief Commercial Officer at RIMS, the risk management society, to talk about what actually happens when you stop measuring the wrong things and start asking better questions of your event. They play The Debrief, a game where Stuart gives the one question every event leader should be asking in their post-show report but almost never does. From flat sponsor revenue to a 92% say-they'll-return survey rate, Stuart flips the script on the metrics this industry treats as wins. Plus, Stuart shares the story of the morning a hacker held every single PowerPoint and video from RISKWORLD's 150-session education program for ransom. The first day of the show. Before the first session opened. And yes, they got it all back. What You'll Learn: * The one question hiding behind every post-event metric that nobody is asking * Why cutting your closing reception to save $200K might be your most expensive decision * How to think about social media engagement after your conference without counting selfies as a strategy * What cybersecurity risk actually looks like for a large-scale conference and what RIMS did about it * Why the data says ditch celebrity keynotes — and when to ignore that data entirely Connect with Stuart Ruff-Lyon: LinkedIn [https://www.linkedin.com/in/stuart-r-55b712175/] | RIMS.org [https://www.rims.org] RISKWORLD 2026: May 3-6 | Pennsylvania Convention Center, Philadelphia Register and learn more [https://www.rims.org/annual-conferences/riskworld-2026/home] Resources Mentioned: * RIMS Active Shooter Resources and After Action Review [https://www.rims.org/activeshooter] — the full report Stuart references about the 2023 Atlanta incident, including the minute-by-minute after action review and RIMS' security enhancements * Comprehensive Risk Management Guide: https://www.asaecenter.org/about-us/news_releases/2024-news-releases/asae-collaborates-with-industry-leaders-to-produce-comprehensive-risk-and-crisis-management-toolkit-for-associations [https://www.asaecenter.org/about-us/news_releases/2024-news-releases/asae-collaborates-with-industry-leaders-to-produce-comprehensive-risk-and-crisis-management-toolkit-for-associations] * https://associationsnow.com/2023/05/how-one-association-handled-an-active-shooter-incident-in-conference-city/ * Adam Grant — Think Again [https://www.amazon.com/Think-Again-Power-Knowing-Dont/dp/1984878107] — the book Megan references in conversation with Stuart about rethinking assumptions Connect with Megan Martin: LinkedIn [https://www.linkedin.com/in/meganmartincmp] | https://msquareddynamics.commsquareddynamics.com [http://msquareddynamics.com] | @M2Dynamics on social media Got a Vent of the Week or an event story worth sharing? Head to eventaboutitpodcast.com [https://eventaboutitpodcast.com] to submit yours and get featured on a future episode. Don't miss the Dynamic Dialogue After Show with Stuart, where we go deeper on the RISKWORLD rebrand, the Atlanta active shooter incident, and what association event leaders say behind closed doors that never makes it into the conference presentation. Join the Squared Squad at eventaboutitpodcast.com [https://eventaboutitpodcast.com] for access to every After Show episode and exclusive bonus content. Subscribe, leave a review, and share this with someone who still thinks 92% say they'd attend again is a good metric.

Why "Great Exposure" Is the Biggest Lie in Events with Beth Nydick

You asked your speaker to show up. They did. You offered them exposure. They smiled and said thank you. And then nothing happened for either of you. In this Dynamic Dialogue After Show, Megan Martin and media strategist Beth Nydick pull back the curtain on the unspoken agreement between event organizers and speakers that nobody is formalizing, the myth of exposure as compensation, and what it actually looks like to build a media strategy around your event that works for the other 362 days of the year. Beth brings her TV producer lens to the events industry and what she sees is not a logistics problem. It is a media problem. Events are the most powerful content machine in the world and most organizations have absolutely no plan for what happens after the carpet gets rolled up. They also get into BravoCon as the event strategy blueprint the B2B world refuses to study, why micro niche creators with 8,000 followers will outperform your celebrity keynote, and why the conversation you need to be having with your speakers starts the day they get booked, not the day they hit the stage. Plus a full Bravo break because they are both Bravo girls and they earned it. In this after show you will learn: * Why "you'll get great exposure" is BS and what organizers should offer speakers instead * How to apply the Mic to Millions framework to a live event before, during, and after * Why your event content strategy needs to power 365 days not just 72 hours post show * What BravoCon is doing right that every B2B conference organizer should be studying * Why micro niche creators drive more engagement than big name celebrities at your event * How to move your attendees from passive consumers to active participants in your event story * What the unwritten contract between speakers and organizers should actually include This episode is essential listening for event organizers, conference producers, event marketers, speakers, and anyone responsible for making events drive real business growth beyond the show floor. Connect with Beth Nydick Website: https://bethnydick.com [https://bethnydick.com] Instagram: https://www.instagram.com/bethnydick [https://www.instagram.com/bethnydick] LinkedIn: https://www.linkedin.com/in/bethnydick [https://www.linkedin.com/in/bethnydick] Beth's Mic to Millions System https://bethnydick.com [https://bethnydick.com] Clean Cocktails: Righteous Recipes for the Modern Mixologist by Beth Nydick https://www.amazon.com/Clean-Cocktails-Righteous-Recipes-Mixologist/dp/1624143059https://a.co/d/07IK3eQv [https://a.co/d/07IK3eQv] BravoCon https://www.bravotv.com/bravocon [https://www.bravotv.com/bravocon] Giggly Squad Podcast https://www.giggly.com [https://www.giggly.com] CEO School on Prime Video https://www.amazon.com/CEO-School/dp/B0CXYZ [https://www.amazon.com/CEO-School/dp/B0CXYZ] Connect with Megan Martin Website: https://msquareddynamics.com [https://msquareddynamics.com] Instagram: https://www.instagram.com/M2Dynamics [https://www.instagram.com/⁠M2Dynamics] https://www.instagram.com/EventAboutIt [https://www.instagram.com/⁠EventAboutIt] LinkedIn: https://www.linkedin.com/in/MeganMartinCMP [https://www.linkedin.com/in/⁠MeganMartinCMP] Subscribe to The Step and Repeat Newsletter https://msquareddynamics.com/stepandrepeatsignup [https://msquareddynamics.com/stepandrepeatsignup] Got a vent or an event story worth sharing? Head to https://eventaboutitpodcast.com [https://eventaboutitpodcast.com] to submit yours for a chance to be featured in a future episode. Until next time. Stay Curious.